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“Perfect Post Cruise Hangout” 4 of 5 stars
Review of Caribe Hilton San Juan

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Caribe Hilton San Juan
4.0 of 5 Hotel   |   1 San Geronimo Street, San Juan 00901, Puerto Rico   |  
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Ranked #15 of 47 hotels in San Juan
blockhouse
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Perfect Post Cruise Hangout”
4 of 5 stars Reviewed November 28, 2011

We choose to get a "day room" at the Caribe Hilton while we waited for flights out after a cruise. It was a great spot! We arrived by 8am and although our room was not ready, we were able to sit out by the pool and many took advantage of the hammocks. We sat around the beach, did some snorkeling and generally relaxed. The location is great and amenities very nice. The room was perfect and gave us a spot to shower and get organized before flying home.

  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, November 30, 2011
Thank you for your feedback! It a great thing to hear that you enjoyed our facilities! We hope to see you soon again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Salt Lake City, Utah
Top Contributor
55 reviews 55 reviews
50 hotel reviews
Reviews in 32 cities Reviews in 32 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed November 26, 2011

Be careful when considering staying here for your San Juan visit. As others have pointed out the Caribe is in an isolated location which to the hotel's favor leaves guests with only hotel property dining and drinking options along with and their very high prices.

This visit I tried the newer "Villas". The king was a small room with a crampt bathroom. And with the Caribe having no nearby shops, eateries or really anything else the kitchen is pointless. Don't let the website advertising hype fool you: the Villas are just another building with different style rooms from the main hotel..

There are much better options in San Juan.

  • Stayed November 2011, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, November 27, 2011
Thank you for sharing your experience with us. We are deeply sorry that you left our property feeling dissapointed, we work very hard to make sure all our guest left happy. We appreciate your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver Spring, Maryland
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 26, 2011

We stayed at the Caribe Hilton after our 7 day cruise with Carnival. The hotel had all the amenities a family needs including a Starbucks in the lobby. The pool area was a bit over crowded but the man made beach is perfect for watching your kids as they do water sports/activities. There's loads of things to do while at the hotel. For a cheap taxi ride you find yourself in the center of Old San Juan where you can shop, and dine at any number of restaurants or tourist shops.

The hotel was clean and the rooms were a nice size. Room service is way over priced. The bar restaurants near the pool have basic chicken fingers and fries; again over priced.

The check out was painful since they held money on two cards even when I paid cash at check out.

Overall, the resort grounds make up for any short comings of the staff.

  • Stayed April 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed November 26, 2011

My family of three met up with my parents and siblings at the Caribe. The place has a beautiful beach and pool plus plenty of amenities for the family. It even has a selection of restaurants ($20.00 a person) to choose from. However, the prices are typical resort level (sky high) and the service is non-existent. Breakfast is included but only up to $21.00 and it adds up quick (i.e. tea, coffee are extra, plus anything served heated eggs, pancakes etc). ALSO THERE IS NO SUCH THING AS OCEAN FRONT ROOM AT THIS HOTEL SO SAVE YOUR MONEY. We asked for 4 ocean front rooms and none of us had a clear view even though we were all in different towers at different levels. I have listed the issues we had:

1. room service orders are always wrong
2. trays left to accumulate over days in hallway (3 at one time even though we called)
3. dead roaches left laying around
4. no pool/beach side service (that means walk up to bar to order it and then walk back to pick it up when its ready)
5. ac unit on a patio door sensor and not working properly
6. elevator in our tower broken
7. phone not working, bulbs out, dirty shower, tv reception bad in room

We actually got tired of reporting things to the front desk and in the end we were comped a $40 room service charge for being without ac for two days. We are not the type to stay at such large chains but this was not our idea and we were hoping for the best. I will say Eric Ponce (head concierge) was a great help with booking the overpriced tours the Hilton offers. He even recommended some tasty places to eat outside the hotel. If you're on a budget or want service avoid this place. Otherwise the kids will enjoy themselves.

Room Tip: The ocean front rooms have limited views so decide whether its worth the higher fee. If your ac unit...
See more room tips
  • Stayed November 2011, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, November 27, 2011
Thank you for your feedback, we appreciate. With this information we can avoid this unfortunate situation to happen again. Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed November 26, 2011

My husband and I travel a lot, and I very rarely leave a negative review. i am a pretty forgiving vacationer. However, I would not recommend staying at the Caribe Hilton. To keep everything fair - I've listed out some of the pros first:

1. Great pools, nice landscaping, there is a smaller sandy beach that would be good for young kids. Also, there is an outdoor area with peacocks, coy fish, swans, ect. My daughter loved this.

2. The bed was nice and the bathroom was spacious.

3. There were a number of nice restaurants on the property.

4. Rooms were clean.

The cons:
1. They overbooked the hotel the week we were staying there and the situation was poorly managed. In fact, I would go as far to say that it was a bit shady. My husband and I did not know until we walked into our room and noticed that our bed was a fold out couch that we had been downgraded. In the Hilton's defense - we ended up getting a credit for our first nights stay - but keep in mind - this didn't happen until AFTER we said something, and even then it was an argument.

2. VERY pricey - E.g. $22 for a 10 in pizza, or $15 for a hamburger. or $20 for a 'warm' continential breakfast, etc.And, you are a captive audience there - the only food walking distance really is subway. Everything else you have to take a taxi to get there.

3. Rooms weren't great. Broad interpretation of the description 'balcony' and 'ocean view'...Our balcony was about 2 ft out. And - our 'ocean view' was really a view of the lagoon, which is really isn't a view at all. Regardless, we weren't impressed. Also, lights wouldn't work, fan wasn't working, and the internet connection wouldn't work.

4. Poor/inconsisent service at times. E.g., waited about 45 min to eat at one of the restaurants (we were already seated) and waited about 20 min for 2 drinks in the lobby. (service in pool area was always nice).

5. !Poor location in San Juan! - unless you are renting a car - stay downtown in Old San Juan. Or around Isla Verde. The Caribe is isolated and everything is at least a $10 taxi. We drove around our last day in San Juan and decided we had picked wrong. Initally - we picked Caribe because we have a 2 yr old. We liked the idea of the small beach she could play on, the pools, the playground on the property, etc. In reality, she didn't care, and if we had at least stayed in old san jaun - it would have been easier to explore in the evenings.

Other comments:
- PR was great. Go to old San Juan at night. Visit the forts. Go to the rainforest, it was worth the drive.Eat at Raices.
- Don't rent at the Hertz on site at the hotel. Go to the Allied car rental across the street. It's half as much. Also, they will give you a free shuttle to the airport if you drop the car off at the airport location.

Hope this helps someone! If you are already staying there, you will be fine. It's not an awful hotel. i just wouldn't stay there again and feel there are probably a number of better options.

  • Stayed September 2011, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, November 27, 2011
Thank you for your feedback, we appreciate. With this information we can avoid this unfortunate situation to happen again. Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 24, 2011

Stayed here in april 2011, 3 days before a cruise and three days after. The price is fairly high, and i came to learn that Puerto Rico hotels charge a resort fee on top of the room rate. With everything in, the room we thought was going to be $199.00 turned out to be closer to $300.00 per night. The room was decent enough nothing great nothing bad. As many of the reviews have stated, we did not have house keeping on our first day. I called the front desk a cpl of times. I think you have to be very aggressive and demand that your room be cleaned.
The restaurants were extremely expensive, although the food at the Lemongrass was exceptional. The rest of the restaurants were very basic. Good fitness facilities. The spa seamed more like an old hospital then a spa, very institutional, not a relaxing feel at all.

The Pool and beach areas however were amazing. If you are coming for a sunny vacation, this can more than make up for some of the other issues we had with the hotel. Great beach and swimming area. Pool was crystal clean with los of seating and lounge chairs available.

  • Stayed April 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, November 27, 2011
Thank you for your time and feedback! It's good to hear that you enjoyed our facilities.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
edinburgh
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 23, 2011

Like i said in the title, top marks all round for this Hotel. I got a very reasonably priced room with balcony looking over the private beach area and sea. The room itself was excellent, very clean, spacious and the bed was amazingly comfy. My wife and I stayed here when we came back from a cruise and the hotel delivered exactly what we were looking for which was a chill out couple of days before we returned back to Scotland. The hotels facilities are sensational, with a choice of relazing on its own private beach area (protected from the sea if its rough by a rock breaker) or by any one of three pool areas complete with pool bar and hot tubs. The staff were all very friendly and would go out of their way to help. We went to bio bay organised by the tours team who delivered a great trip for us. I like to try and give a balanced view but am struggling to come up with negatives - if i must and they are small points - there is no milk in the rooms just powdered cream which turns a black coffee into a very dark brown coffee (there is however a starbucks on site) and the hotel is a fair walk away from any of the bars and restaurants in Old San Juan. This isnt really a problem though as only a very short taxi ride away. If you are looking for a hotel before and after a cruise i would do what we did and maybe stay somewhere with OSJ on your doorstep (we stayed in Sheraton OSJ) and then Caribe Hilton after cruise for a continuation of the excellent service and relaxation after the cruise. If i was to pick between the Caribe and Sheraton i would certainly pick the Caribe.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, November 27, 2011
Thank you for your great response! We appreciate that you took some of your time to share your great experience with us!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in San Juan
#5 On the Beach Hotel in San Juan
#8 Luxury Hotel in San Juan
#11 Romantic Hotel in San Juan
#12 Business Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Caribe Hilton San Juan 4*
Official Description (provided by the hotel):
The Caribe Hilton hotel, one of the most luxurious hotels in Puerto Rico, is set on an exclusive peninsula, made up of 17 acres of lush tropical gardens. This Puerto Rico Hilton is ideally situated between historic old San Juan and the exciting Condado area, offering a secluded beach, lavish accommodations and amenities tailored to families, couples and business travelers alike. This San Juan hotel is just a 15-minute drive from Luis Munoz Marin Airport and five minutes from San Juan's new Convention Center. ... more   less 
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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