When we arrived we were very pleasantly surprised with the huge, open reception area where parrots squawked away. The check in staff were very friendly and we were offered an upgrade to an ocean view but declined due to not wanting to pay any more money plus we were happy to stay in a room with a garden view. When we got into our room, we were not happy with the view (all you could see was the top of a restaurant, not very nice) and we were promptly moved without any fuss. The room was clean and the cleaners were in every day changing towels and replacing toiletries etc. We were so pleased with their service that we left them a tip.
The grounds of the hotel are beautiful, with fish, peacocks, lizards, iguanas, geese and swans. The birds are night were happily singing away. There are plenty of pools to choose from and also the beach area. The pool bar was expensive and please be aware that they take payment by card only. We didn’t try out all of the restaurants but we did go to the Italian restaurant twice and it was very nice. The steak was beautiful and the staff were helpful and friendly, nothing was too much trouble. We also went to the Pina Colada Bar twice (can’t remember the exact name), the coconut popcorn shrimp were amazing! Don’t pay for cabs to get to Old San Juan, take the bus, it’s a short ride and only $0.50. The only very small thing that I would mention is that it would take nearly an hour for room service to arrive. We asked for a corkscrew and it took an hour. Another night we ordered food and that took about an hour too. I would like to point out though that when the staff did arrive they were very friendly and helpful. I would definitely go back.
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