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“In Love with caribe Hilton Hotel(this is my second time there)” 5 of 5 stars
Review of Caribe Hilton San Juan

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Caribe Hilton San Juan
4.0 of 5 Hotel   |   1 San Geronimo Street, San Juan 00901, Puerto Rico   |  
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Special Rate
$169 (USD)
Ranked #18 of 47 Hotels in San Juan
New York City, New York
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
48 helpful votes 48 helpful votes
“In Love with caribe Hilton Hotel(this is my second time there)”
5 of 5 stars Reviewed September 25, 2011 via mobile

I highly recommend this hotel.they have an awesome beach w no waves perfect to float all day long.the service is awesome the drinks are the best ever(very expensive )but good.I think this is my new favorite place to go.they have lots of activities .the grounds are so well kept.can't wait to go back.

  • Stayed September 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, September 29, 2011
Thank you for you support, we really appreciated! We are so glad that you love our property that is the best motivation to keep working everyday! Thank you again for your feedback!
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3,975 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (906)
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English first
Cary, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 25, 2011

We stayed here for 8 days and were so happy with every aspect of this hotel. The front desk staff initiated assistance with a room-type problem and carried through quickly and pleasantly, the restaurant wait staff were efficient and appropriately chatty, and others we encountered always had a greeting and a smile. The pools, beach, and gardens are very nice and well kept, lots of palms trees, and a small reef viewing area. The hotel is convenient to Old San Juan ... about a 30 minute walk or take a frequent city bus a block from the hotel for 50 cents. Our only complaint would be that there were few restaurant options for lunch and they weren't open for dinner until 6:00. However, the food was good and the pina coladas were great !

Room Tip: We recommend a "tower" room ... newer and with large balcony and spectacular views. The r...
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  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, September 27, 2011
Thank you for your review! It's a pleasant thing to hear that although there was a misunderstanding with your room type we manage to solve it! Thank you again!
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New York City, New York
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed September 23, 2011 via mobile

I love this hotel is beautiful,stylish and sooo relaxing.the drinks at the pool bar are the best I ever had at any hotel .yes the drinks and food are expensive management should at least do some happy hour prices .i usually don't stay at the same hotels cuz we like to try new things but the caribe Hilton keep making us want to return .the staff are very courteous and helpful.I will be back in December :)





  • Stayed September 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 23, 2011

Nice hotel with lovely grounds, pools & beach. Stayed 1 night before a cruise and 99% of the service was excellent. Kudos to Max at the front desk! He was polite, professional, kind and courteous and resolved a check in problem to our full satisfaction. Nice Business Center with great view of ocean. Delicious Sunday buffet. Nice size room. Will stay here again.

Room Tip: Tower II with ocean view.
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  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, September 27, 2011
Great!!! Another team member that has gone above and beyond!! We really appreciate that you took the time to emphatize good service! Thank you again!
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Orlando, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 22, 2011

We booked this hotel to stay for one night when we flew into Puerto Rico before boarding a cruise ship. I made my decision based on the "Hilton" name and the pictures on thier website. The hotel was EXACTLY as it appears in the pictures. It is beautiful, clean, and the rooms are so spacious and beautiful. We knew the moment we got there, that we would be taking our next vacation at this hotel.

The service was excellent. A special shout out to the first person we made contact with, Julio, at the front desk. He seemed as happy to be there as we were. He was all smiles, kind, fun, informative, and a pleasant surprise to our day. Also very appreciated was the male server withing Starbucks in the lobby. I'm so sorry I didn't get his name but my husband and I loved talking to him and the service was great. The bartenders out at the swim up bar were right there to take your order and even the girl at the towel desk was very kind.

This must be a great place to work because the employees are terrific! Would advise anyone to go and enjoy this hotel. You will love the beach area, the lounge chairs at the pool, but most of all, the service.

Room Tip: Don't think there's a bad place here. We did a standard room and absolutely loved it.
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, September 27, 2011
Thank you for your review! We are so glad to hear that Julio made such a good impression on you! We are very proud!! This is why we work everyday! Thank you again for your feedback.
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Cranford, New Jersey
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 20, 2011

Just returned from a week at the Caribe Hilton in San Juan, Puerto Rico. We had a nice room on the 10th floor overlooking the ocean with beautiul views of the ocean and surrounding area. The room had two double beds, a small balcony, a refrigerator, and a good sized bathroom. The room was a good size, clean and everything was up to date. The grounds of this property are exceptionally nice, with a walkway right up against the ocean and around the hotel. There is a private becah, whcih I beleive is the only one on the island. This is a nice feature as locals are not permitted o the beach to sell beads and wood carvings. There are 10 hammocks strung between palm trees which were fun to hang out on. Near the ocean there were outdoor all weather beds with cushions to relax on as you heard the waves breaking. There was also a raft a short swim from the shore that could fit at least 10 people. The pools was huge and had a series of cascading waterfalls that enhanced the overall appearence of the outdoors areas. There were also 2 hot tubs available for use. The nicest part of the pool and beach area was the fact there were always plenty of lounge chairs available, which made it a pleasure to visit as you did not have to search for a chair. There towels provided in the pool/beach area were also plentiful and plush. A a swim-up bar in the pool area was pretty cool and did a brisk business on the hot days during our stay. They were always good about checking your room key before you entered the pool area to avoid unregisterd guests from using hte facilities. We only ate at one of the 4 or 5 restaurants on the property that was a hamburger/sandwich place located on the far end of the hotel. The food was reasonably priced and very good. Other guests told us the food in all of the restaurants on the property was quite good as well. The drinks at the hotel and pool bar were priced quite high, but that is to be expected at a resport property such as this. We had a rental car, and there was a self parking garage across the street at a price of $16.00 per day. We were in san Juan for a convention and our room rate was $127.00 per day which I felt was a grea price. Every employee of the hotel was very accomodating in all departments. If I were ever to return to Puerto Rico, I would strongly consider staying at the Caribe Hilton once again.

Room Tip: Ask for a high floor overlooking the ocean,.
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  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, September 27, 2011
Thank you for taking some of your time to share your experience with us. Security is one of our main concerns and we work very hard to ensure the well-being of our guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
175 reviews 175 reviews
43 hotel reviews
Reviews in 57 cities Reviews in 57 cities
124 helpful votes 124 helpful votes
3 of 5 stars Reviewed September 19, 2011

The location of the hotel is not convenient...You have to take a cab to most places. We upgraded ourselves to a suite, but its really not worth paying the extra money for – you just get a big living room with a kitchenette and a very uninspiring décor. The worst thing about this hotel is callous service. The housekeeping folks accidentally picked up a pair of my shorts which had been wrapped in a towel. Not only did I not get those back, but the staff did not even offer an apology!

Stayed October 2010, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, September 22, 2011
Thank you for your review of our property. We're very sorry that we misplace your shorts, this is unacceptable. Thank you for the feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in San Juan
#6 On the Beach Hotel in San Juan
#10 Luxury Hotel in San Juan
#11 Business Hotel in San Juan
#12 Romantic Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Caribe Hilton San Juan 4*
Number of rooms: 916
Official Description (provided by the hotel):
The Caribe Hilton hotel, one of the most luxurious hotels in Puerto Rico, is set on an exclusive peninsula, made up of 17 acres of lush tropical gardens. This Puerto Rico Hilton is ideally situated between historic old San Juan and the exciting Condado area, offering a secluded beach, lavish accommodations and amenities tailored to families, couples and business travelers alike. This San Juan hotel is just a 15-minute drive from Luis Munoz Marin Airport and five minutes from San Juan's new Convention Center. ... more   less 
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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