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“This is a must” 5 of 5 stars
Review of Caribe Hilton San Juan

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Caribe Hilton San Juan
4.0 of 5 Hotel   |   1 San Geronimo Street, San Juan 00901, Puerto Rico   |  
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Ranked #16 of 47 hotels in San Juan
Bakersfield, California
Top Contributor
99 reviews 99 reviews
39 hotel reviews
Reviews in 41 cities Reviews in 41 cities
58 helpful votes 58 helpful votes
“This is a must”
5 of 5 stars Reviewed September 16, 2011

One of the nicest all around hotels in the Hilton family. If you visit San Juan, a must to stay here. Did you know the Pna Colada was borned here over 50 years ago? See Victor at the bar and ask him.
You can find Mr Torres roaming the facility and engaging guests all day long, so you can pay a compliment or discuss any issues you may have.
Personally, the Puerto Rico culture is reflected everywhere in this hotel.
It is wonderful

Room Tip: All the rooms are good, but if you want a quiet spot, ask for a Villa Lagoon room
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  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, September 22, 2011
Thank you for taking some of your valuable time to share your experience with us. We appreciate the support! Mr. Torres does a great job getting in touch with our guests this is the most important issue. Thank you again for the feedback.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (787)
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Dubuque, Iowa
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 16, 2011

I usually don't leave reviews, I do, however, like to read a lot of them before I go somewhere....you could say I like to "do my homework". I was a little skeptical after reading some recent reviews before our trip to the Caribe Hilton. We were there Sept. 9-Sept 15th, We had a WONDERFUL experience here. Staff was very helpful and friendly. All staff we dealt with spoke fluent English and Spanish....never felt like there was a problem there...I know very little spanish and was nervous about that. Even on our tours and shopping in town, taxi's, waiters, you name it-everyone at our hotel and in Old San Juan were so friendly and helpful. Beach is great, as is the 3 level pool at this hotel...plenty of space to make your own with a lounger. Hammocks were WONDERFUL. so relaxing. Jose the security guard was wonderful also. very friendly! Plenty of towels available for the beach/pool. there was a nice area for kids=playground area. we didn't bring kids, but it would have been a kid friendly place, as I saw they had activities for the kids there also. Room service was very helpful for all of our silly questions we had. never once felt unsafe at this hotel. very warm atmosphere there! There was a Subway across the street ($5 footlongs!) and a small convience store also. Food is a bit expensive otherwise. There is a starbucks in the hotel that we used a lot for food-they have warm sandwiches for about $5.85 each. and they were delicious! Breakfast buffet was wonderful-I think we paid $13 for that....it was very good. taxis were always available to take into Old San Juan-$12 for a ride into town. we had 4 people with us, so it wasn't too bad of a deal. otherwise there is a bus stop down the street to take a bus for 75 cents. We shopped a LOT! and were worried about our bags being overweight for our trip back, and the bellboy took our bags to the back and weighed them for us. all in all, we really appreciated everything this hotel had to offer. I would definately recommend this place! There was fruit infused water available in the lobby every morning also-it was SO refreshing! We looked forward to it while we waited for our bus to pick us up for our tours. I will try to attach some pictures.....

Room Tip: we stayed in the Garden wing-rooms were newly renovated. Safe in room-very easy to use. lots of ro...
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  • Stayed September 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 16, 2011 via mobile

We stayed here two nights as part of our honeymoon. Upon arrival we were upgraded to the Hilton Honours tower which was a nice gesture. The rooms are spacious and clean. The hotel has a good pool area but the beach was disappointing as is the overal location of the Hotel. staff is friendly and the in hotel Starbucks offers a good alternative for breakfast or a quick snack. The also in house Morton's steakhouse is another good alternative but the hotel also offers several good restaurants. Overall fine hotel probably better suited for business then Leasure. Try a piña colada it is said the drinks was invented there.

  • Stayed April 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, September 22, 2011
Thank you for sharing your experience. The piña colada was invented here!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 15, 2011

This hotel had everything your carribean fantasy resort would have! The lovely soft sand beachs with a floating dock to swim to and lay on and let the waves rock you to sleep. Palm trees with hammocks hanging in them, infinity pool with a swim up bar and waterfalls into the large pool. Huge, cushy cushions on king-size wicker benchs where you can lay back under the palm trees and listen to the waves going over the rocks.

My only criticism is that the food that I had at the pool bar was really lousy and if you weren't a hot young babe in a teeny-weeny bikini your service was going to leave a lot to be desired. Never leave a woman with an empty martini glass for more than a nano second!

Room Tip: If you're a Hilton Honors member be sure they know that so they put you in the posh HH tower.
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  • Stayed September 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 14, 2011

The hotel is pretty average, and definitely not what the lobby presented itself to have been. The Starbucks was nice, as there really wasn't anything close by when a quick snack was needed. The pond is nice, and filled with like a billion goldfish, and there was a huge peacock that scared the crap out of my wife when it started to run towards us. The staff was nice, but again, nothing was spectacular. I honestly don't remember much else about our stay here - and I'd say that about says it all.

  • Stayed October 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, September 22, 2011
Thank you for sharing this feedback with us, we really appreciate it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DC
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 13, 2011

I really have nothing bad to review about the Caribe Hilton. It's a beautiful hotel and the views are to die for. We went right after Labor Day and, man, that was the time to go. It wasn't busy, it felt like my family had the beach all to themselves, etc.

We brought our 3-year-old son and he had a great time. He loved the secluded beach (as did we) and the warmed pools. There was also a very nice playground/jungle gym that he enjoyed. Very kid friendly place.

As kind of a random aside: There were TONS of iquanas/lizards on the hotel grounds. Which was fine by us - we made a daily game over who could find the most and they were never in the actual hotel, but if you're not a "lizard person," just be forewarned.

I do have a few complaints (hence why it's not a 5 star rating):

-- For a place that touts their pina coladas, they were certainly very weak and VERY over-priced.
-- The air conditioning (at least in our rooms) wasn't that great. It worked, but it sure wasn't 68 degrees in my room like the gauge stated it was.
-- The hotel is kind of isolated and there's no where to get anything to eat
-- The surrounding area looked a bit 'iffy' and I would not recommend walking outside the hotel area at night
--Which means you're generally stuck with their food/restaurants, and those are also VERY expensive. Our room service came to nearly $70 and all we got was a hamburger and chicken strips.

But really, other than that, it was a great place. I would stay/vacation there again and would recommend it.

Room Tip: Be sure to ask for a room with an ocean view - nothing like waking up and enjoying your coffee while...
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  • Stayed September 2011, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, September 22, 2011
Thank you for sharing your wonderful experience. We are so glad that you and your family had a blast during your stay with us. This is why we work very hard every day! Thank you again for the feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Potomac, MD
Top Contributor
65 reviews 65 reviews
30 hotel reviews
Reviews in 38 cities Reviews in 38 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed September 13, 2011

Room 750 was renovated, clean and had a very nice view of foliage and ocean. My husband does prefer the more dramatic ocean view from what he refers to as ‘the tower’ building, 15th level. However, I recall from a previous stay that those rooms were ‘worn’.

In room 750, the beds were comfortable and the room was quiet. The wired Internet connection was rapid. The thermostat's lowest setting was 65 deg. F.

The property had nice grounds, well maintained. Shops, Star Bucks and restaurants on the ground level were extremely convenient. Hotel personnel were friendly and helpful.

Very few hotels are without at least a few drawbacks. In this case the issues were poor lobby Wi-Fi reception, as well as, very poor mobile telephone reception with with my T-Mobile service on the entire property.

Car Rental:

Please note that Enterprise car rental will pick up customers from the hotel and bring them into their office, located less than 10 min. by car or a short fifteen-minute walk from the hotel. The paper work took just a few minutes. Enterprise is a more practical choice than the Budget Car Rental on the property, since it is much less expensive and the personnel are extremely accommodating.

Room Tip: For dramatic view, select a high floor in the older, not renovated, but adequate tower. If room ren...
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  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, September 14, 2011
Thank you for the feedback! Yes we have renovated rooms! And we will have more and more!!! We are currently renovating the Main building! Thank you again for the review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in San Juan
#5 On the Beach Hotel in San Juan
#7 Luxury Hotel in San Juan
#12 Business Hotel in San Juan
#12 Romantic Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Caribe Hilton San Juan 4*
Official Description (provided by the hotel):
The Caribe Hilton hotel, one of the most luxurious hotels in Puerto Rico, is set on an exclusive peninsula, made up of 17 acres of lush tropical gardens. This Puerto Rico Hilton is ideally situated between historic old San Juan and the exciting Condado area, offering a secluded beach, lavish accommodations and amenities tailored to families, couples and business travelers alike. This San Juan hotel is just a 15-minute drive from Luis Munoz Marin Airport and five minutes from San Juan's new Convention Center. ... more   less 
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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