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“Glad to be back” 5 of 5 stars
Review of Caribe Hilton San Juan

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Caribe Hilton San Juan
4.0 of 5 Hotel   |   1 San Geronimo Street, San Juan 00901, Puerto Rico   |  
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Ranked #15 of 46 Hotels in San Juan
san francisco
1 review
1 helpful vote 1 helpful vote
“Glad to be back”
5 of 5 stars Reviewed September 11, 2011

I was so happy to be back at the Caribe Hilton after 3yrs. The service was great as always. Valet parking was slow took 20min to get my car. I was happy to see that some of the old employees were still there. Omar, Eric and Axel. I was kinda sad to see that a few employess had left for example Juan Carlos the bellman, and Lydia from Housekeeping. Again the Caribe Hilton is the best hotel in Puerto Rico i truly recommend it to everyone.

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, September 14, 2011
Thank you for the support and loyalty! We really appreciate you coming back to us! Thank you for the feedback! We hope to see you soon!
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3,736 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (846)
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English first
Washington DC, District of Columbia
Top Contributor
76 reviews 76 reviews
55 hotel reviews
Reviews in 31 cities Reviews in 31 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 11, 2011

The Caribe Hilton is one of the original resorts of Puerto Rico. It must have been a very chic destination in the 60s, but it's showing its age now. We stayed in a cabin room, which is part of a low-rise addition up against the water. A nice four-star room. The tower rooms might be nicer, but are more remote. The older parts of the hotel looked more run down.

The hotel pool areas are nice and clean. We liked the pool-area restaurant for family lunches. The nicer restaurants had superb food.

The hotel is quite close to the old city - not walking distance but a short cab ride.

  • Stayed March 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, September 14, 2011
Thank you for taking some of your valuable time to share your experience with us. That is right we were the first Hilton Hotel outside the continental United States! We are, as we speak, on the process of renovate our Main Building. Thank you again for the feedback.
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Baltimore, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 10, 2011

Stayed here on a buiness trip. Room- clean, but no microwave, paint peeling on ceiling, no internet (webpage says free wifi, but it's only in lobby and public areas, you must pay for internet connection in room) and smelled musty. Service was good, but not the greatest and at times, when asking someone where things were, just poor. Food and drinks- Food and drinks were way over priced to the point that we found a Subway across the street and lived on sandwitches. We went to the bar Pina Colada pub/bar for a few drinks and watched the waitress/barmaid dump a drink that was sitting on the bar for 25+ minutes that someone ordered, back into the drink machine.....so we finished and left. The pool bar closed at 5pm, just when we wanted to enjoy it. Can't believe this place won a Tripadvisor Award for 2011! Someone really needs to take a closer look.

Room Tip: ask many questions about your room before booking, get persons name, hold them to it.
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  • Stayed September 2011, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, September 14, 2011
Thank you for your review of your property. The situation that you witness at Piña Colada is unacceptable! Although Piña Cola is not owned by the hotel we require all our concessions follow our customer and health guidelines. This is information will be sent to upper management for action and follow up. Thank you again for the feedback.
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Stockholm, Sweden
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 9, 2011

Stayed here for a long weekend to attend a conference. This hotel offers the most comfortable beds you can think of and polite and helpful staff. The breakfast restaurant lets you enjoy your morning coffee with a perfect view over the Caribbean sea. But the best of it all is the location right on a sandy beach cove. Would not reccommend for families with children though, as there is not much for them to do.

  • Stayed November 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, September 10, 2011
Thank you for your review. It's great thing to hear that you enjoyed our property. We do have a complete range of activities for the whole family, including a state of the art game room with Xbox, Kinect and much more. Thank you again for the feedback.
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Worcester, Massachusetts
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed September 8, 2011

I stayed here for a few nights while working in San Juan. The room was above average with an ocean view and balcony. I was a big fan of the oversize shower which had a very large ledge for storing your soap, shampoo and shower beer; not having space in the shower is a pet peeve of mine.
The real appeal to this hotel is the property. The pool is large and has a swim-up bar. There is a private beach that is sheltered so the water is very calm. You won't have to worry about finding a chair, there are too many to count. I was fond of the shady area with half a dozen hammocks hanging amongst the palm trees. Across the cove was a shack offering scuba and snorkel trips. My one disappointment was an old fort adjacent to the property which seemed ripe for touring, however the security gate was always locked.
Being a vacationing hotel everything was expensive; food, drinks, parking, everything. I think my continental breakfast of fruit and a bagel was $16 (although free if you are a diamond HHonors.) I avoided buying food and drink at the hotel. There are two convenience stores across the street where you can buy cheaper beer and wine ($10 per 6-pack). And I opted most days for breakfast at the Subway on the corner, they open early.
Overall, I really liked the hotel but only because it was on the company dime, For a vacation I would probably opt for something a little cheaper. If you don't mind paying a little extra this hotel is great.

fyi - if you get a chance eat at the cafeteria san felipe: fantastic food, big portions, low price. My favorite place to eat, but not in a great neighborhood. The farmstand across the street also has the best avocados.

  • Stayed August 2011, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, September 10, 2011
Thank you for your review. We really appreciate that you took the time to share your experience with us. San Geronimo fort is closed because is under going some restoration. Thank you again for the feedback.
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Washington, DC
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 8, 2011

This is a decent enough hotel -- not thrilled with it but bumped up from 3 to 4 stars because the staff is really friendly. Positives -- nice views, lots of food choices, negatives -- inconvenient location (looks like it's near Old San Juan, but not a pleasant walk there and taxis are overpriced). I was here for business and it felt odd as most folks were there for a resort environment. Rooms are spacious if somewhat worn on the edges. My shower didn't have hot water but I didn't have time to deal with it.

Room Tip: Garden wing is not bad, higher floor the better.
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  • Stayed September 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, September 10, 2011
We love to hear that you truly enjoyed our hotel. This is our biggest motivation. Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, Georgia
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 7, 2011

Overall Impression: Fantastic hotel is you want luxury right in the heart of San Juan. Hotel is large, but we stayed in the Lagoon Villas, so it felt very quaint and secluded.

With my Hilton Honors Diamond status, we received certificates for continental breakfast each day. It was also good for use at the hotel Starbucks.

PROs:
-Relatively close proximity to Old San Juan
-Private beach
-Villas and ocean view
-Grounds/Gardens

CONs:
- Food is a little pricey
-Hotel size
-Crowded parking garage

Stayed May 2011, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, September 9, 2011
Thank you for your feedback, we really appreciated. We are so glad to hear that you enjoyed our property. Thank you again for the feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in San Juan
#5 On the Beach Hotel in San Juan
#8 Luxury Hotel in San Juan
#11 Romantic Hotel in San Juan
#12 Business Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Caribe Hilton San Juan 4*
Official Description (provided by the hotel):
The Caribe Hilton hotel, one of the most luxurious hotels in Puerto Rico, is set on an exclusive peninsula, made up of 17 acres of lush tropical gardens. This Puerto Rico Hilton is ideally situated between historic old San Juan and the exciting Condado area, offering a secluded beach, lavish accommodations and amenities tailored to families, couples and business travelers alike. This San Juan hotel is just a 15-minute drive from Luis Munoz Marin Airport and five minutes from San Juan's new Convention Center. ... more   less 
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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