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“Loved every second!” 5 of 5 stars
Review of Caribe Hilton San Juan

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Caribe Hilton San Juan
4.0 of 5 Hotel   |   1 San Geronimo Street, San Juan 00901, Puerto Rico   |  
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Ranked #15 of 47 hotels in San Juan
1 review
“Loved every second!”
5 of 5 stars Reviewed August 11, 2011 via mobile

My husband and I stayed at this hotel 7/10-7/16 & we loved every second. We arrived at 12p on a.Sunday and although our room wasn't ready they checked our bags, allowed us to change into our bathing suits and explore the grounds. After enjoying the swim up bar (buy the tall glass for $22 and refills thereafter are $14 so long as you keep the glass, great deal bc its literally 3 drinks in one and they do not skimp on liquor, strawberry mojito & strawberry lemonade werte the best) We went to check on our room. It was ready at 2 oclock, well before their 4pm check in (Thanks Nicole!) Our room was on the 12th floor of the Hilton Honors Tower and it was amazing! Great size room, super clean, walk in shower and his&hers sinks. Our view was great, decent size balcony with table and two chairs. Every single moment I felt catered to, for my bday we went to Morton's Steakhouse, many steak selections, knowledgeable staff, they knew it was my bday so they provided dessert on the house followed with a picture of hubby n I printed up and given to me in a picture holder signed by all the waiters.... Oh! Lets not forget a personalized menu printed up with my name!!! I loved every second. The grounds are beautiful, theres snorkeling offered on site at their private beach. We tried just basic snorkeling and theres so many fish all around even in the shallow area it was beautil but spooked me so im glad we only spent $20 before venturing into an actual deep water excursion. The beach was relaxing, more.than enough chairs and towels, one of the employees sets up your umbrella once youre on your chairs. Many activities offered throughout the day such as latin dance class, pina colada tasting, bingo, etc. We got breakfast included in our room rate and it was such a treat! Delish custom made omelets hmmmm. Take the bus to old san juan, cross the street when you reach Subways restaurant and walk towards the.highway. Bus stop or Parada.is to the right. Have exact.change .75 cents and take any bus to the last stop. Make sure to eat.at Raices! Delicious food and strong drinks. Just enjoy Puerto Rico! It's such a beautiful place, I'm already planning to go back im in love with this PR!

  • Stayed July 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, August 19, 2011
Thank you for sharing your great experience with us. We are so proud that our team make your special day even more special! This are the moments that make all our efforts worth it! Thank you again for sharing this feedback.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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miami beach
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed August 9, 2011

Have stayed here in the past and loved it. Last visit was very unpleasant. I parked my car at the guest entrance to check in as usual. While in the middle of checking in a manager demanded that I move my car immediately because a big bus wanted to park there. I was in the proper place for check in and could not move my car. The bus was only 15 feet away and the people could have gotten off there. He was very rude and "authoritarian". The rooms ac thermostat did not work and it was freezing. It looked pretty beat up so we were obviously not the 1st to experience this. The lobby bar charges $8 for a bottle of beer. The food is so overpriced that we went elsewhere to eat. Its the typical "we have you here so now pay up" attitude that ruins San Juan for many people.
On the plus side, most of the staff are great.

  • Stayed July 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, August 11, 2011
Thank you for taking out of your valuable time to share this with us. I will apologize for the misunderstanding over the parked car, this is unacceptable. We are glad that you felt that our staff was great. Thank again for the feedback!
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Boulder, Colorado
Top Contributor
56 reviews 56 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 9, 2011

Stayed only one night enroute to Tortola. The hotel is only about five minutes from the airport, and a much more pleasant place to overnight than the standard airport hotel. Large openair greeting area -- check in was quick and efficient.

We were upgraded to an oceanview room, due to Hilton Honors gold status. Very nicely appointed and good size room and bathroom, with balcony and view out to the ocean and over extensive grounds. Condition of the room and bathroom was very good.

The pool area is beautiful, with many palm trees. There is a platform in the ocean for swimmers, and a large circular sundeck in the ocean as well.

Lemongrass restaurant on site has a lovely setting, and very good food and service.

Taxi to the hotel is about $21 plus bag fee (no complimentary shuttle service).

There are a couple of small local stores across the street -- didn't notice much else easily accessible in the immediate area.

Room Tip: oceanview rooms are very nice.
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  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas, Georgia
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 10 cities Reviews in 10 cities
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed August 8, 2011

My family and I went to Puerto Rico August 1st through August 6th and I read reviews on here and on different sites for where to stay at. My parents have stayed in Puerto rico many times before and the Caribe Hilton is where they stayed at, so despite some of the negative reviews we booked our stay here. Upon arriving at the hotel both parents commented on how "run down" the facility has become. The staff, except the valet parking guys, are extremely rude and don't seem to care if you're there or not. The major upside for this hotel is that it has a private beach, it has the most restaurants on-site than any other hotel is San Juan, and they have a spacous lobby. Two days into our stay we got trapped on their elevator for 30 minutes. The call button in the elevator wouldn't work. My dad was in the lobby so we had to call him so he could notify the front desk that we were trapped in their elevator. And this hotel has MANY issues with their elevators apparently because right before we left that elevator got stuck on the 7th floor this time with someone else and the other elevator likes to let people off on the wrong floor. I emailed the H Honors people, and they said they would get back to me within 48 hours...but still no response. Hilton doesn't care about their guest. But while we were here we went touring some of the othr hotels so we could decide where to stay in the future...my opinion is to book at the Intercontinental. It is a very nice hotel and the staff are ALL VERY nice to you, they treat you like you're a guest instead of garbage like Hilton does. DO NOT STAY AT THE CARIBE HILTON, instead stay at the Intercontinental! Another thing is is that their lobby is OPEN which means while you're sitting there and while you're eating breakfast in the restaurants a bird can come and land anywhere! We were eating breakfast in the Palmaras and a bird landed on our table. DISGUSTING. And also, there is no wi-fi available in their rooms, it is only available in the lobby. Hope this review was helpful!

  • Stayed August 2011, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, August 11, 2011
Thank you for giving us your valuable feedback. We are deeply sorry that you had such negative experience with us, this is not what we work for everyday. We know that there is always room for improvement and that is why we encoruage all the feedback possible. Thank you again for your review.
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Aurora, Colorado
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 7, 2011

This hotel is very crowded, they played very loud music on the beach all weekend, the trash from the Hilton beverage service (napkins, stir sticks especially) were found on the beach and floating in the water (this was really upsetting considering the environmental impact, not to mention the unsightliness!), the pools were cloudy, the hottubs were barely lukewarm and actually had a faint smell of urine. I will say that our room - a 1 bedroom suite - was very comfortable and clean - however, it faced a regional airport so we heard planes fly by early every morning, and it also faced a very busy street with sirens at all hours. The breakfast buffet was decent quality (kind of) but was pretty expensive as was most of the food and drink.

  • Stayed July 2011, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, August 11, 2011
Thank you for your review. Sorry for all the inconviniences that you experience, the lack of cleanliness is unacceptable. Thank you for the feedback.
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Alabama
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 5, 2011

Very nice hotel, beautiful grounds, nice staff, really enjoyed the stay. Stayed at the Honors tower where the rooms are nicer with a gorgeous ocean view and one of the historic forts. Would definitely stay there again!

  • Stayed November 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, August 11, 2011
Thank you for your wonderfull review! We are so proud that you enjoyed your stay with us. Thank you again for the feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed August 5, 2011

If you expect a nice clean Hilton you will be disappointed. Rooms are very old and need an upgrade. Also, they really don't do well handing things when the hotel is crowded there was a one hour wait for a table for breakfast and meanwhile there were open tables. Hallways had the same dirty dishes and pumpkin seeds that were not vacuumed up for days. Pool was ok and staff was nice but just clearly NOT Hilton quality. I felt more like I was staying in a dirty Holiday Inn.

  • Stayed August 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, August 11, 2011
Thank you for review your experience with us. We are schedule for a renovation on September, we do understand that some of the rooms are in need of renovations. Thank you again for your review, thanks your information we can improve our service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in San Juan
#5 On the Beach Hotel in San Juan
#8 Luxury Hotel in San Juan
#11 Romantic Hotel in San Juan
#12 Business Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Caribe Hilton San Juan 4*
Official Description (provided by the hotel):
The Caribe Hilton hotel, one of the most luxurious hotels in Puerto Rico, is set on an exclusive peninsula, made up of 17 acres of lush tropical gardens. This Puerto Rico Hilton is ideally situated between historic old San Juan and the exciting Condado area, offering a secluded beach, lavish accommodations and amenities tailored to families, couples and business travelers alike. This San Juan hotel is just a 15-minute drive from Luis Munoz Marin Airport and five minutes from San Juan's new Convention Center. ... more   less 
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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