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“Cool and comfortable” 5 of 5 stars
Review of Caribe Hilton San Juan

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Caribe Hilton San Juan
4.0 of 5 Hotel   |   1 San Geronimo Street, San Juan 00901, Puerto Rico   |  
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Ranked #15 of 46 Hotels in San Juan
San Francisco, California
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
34 helpful votes 34 helpful votes
“Cool and comfortable”
5 of 5 stars Reviewed August 5, 2011

This hotel should be rated higher. Stayed with family and was pleasantly greeted by staff as soon as the taxi door opened in the driveway. Full assistance with luggage. Small line at registration. Easy registration and booked through discount travel website.
The room was very clean and air-conditioned with luxurious bed sheets and mattress. Bathroom was large and updated. Balcony big enough to enjoy the evening breeze with a cocktail overlooking the Carribean Sea and small fort. Very cool.
The bar lobby was spectacular and the garden and pool area were lively. Parking and car rental located across the street and Old San Juan attractions are about a mile's hike away. Small beaches also in walking distance. Most restaurants are within taxi distance, maybe 5 minutes drive. No shuttle to airport but a line of taxis always available.
The only thing I saw that might be a turn off was poorly maintained hotel hallways. Looks like they haven't painted in a while. However the roof was being replaced on another hotel building so it seems it's only a matter of time before the maintenance fixes it. Besides, you'd normaly spend 10 seconds in the hallways. Who cares?
Overall, very pleased, excellent service and accomodations in a great centralized location between Condado and Old San Juan areas.

Room Tip: Request an ocean view room if possible
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  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, August 11, 2011
Thank you for giving us a chance to prove that we deliver great service. We really appreciate that you took the time to share your great experience with us. We hope to see you back soon! Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,741 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Leandro, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 4, 2011

Where to begin. Selections of rooms (type, size, location) is unequaled in PR. This place is huge. Pool-side food is excellent. Bars everywhere, reasonable prices. Fine dining on the premises. Also, a buffet to die for. Tennis, gym, etc. All the amenities. Use the consierge service! Their dining recommendation were right on. Ten days worth. Sophies was our favorite. There is always a taxi waiting to take you to points of interest. Walk to Old San Juan (half an hour to 45minutes), you can eaily spend a day or two exploring the old town. Lots of shopping and dining selection. Or just walk across the bridge to the Condado district for dining entertainment and gambling. You will want to visit the rain forest @ El Yunque National Forest.

Room Tip: They are all great! The tower rooms have the best views. There are suites adjacent to the lagoon.
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  • Stayed June 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, August 11, 2011
Thank you for your review, we are glad that you enjoyed our property as well as Old San Juan. The city is incredible and has a centuries of mystery to discover. Thank you again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed August 4, 2011

We have stayed at the Caribe Hilton once before in the main part of the hotel. This stay was even better than the last. We booked our stay on priceline and won this hotel for about half price. We booked 2 rooms as there were 5 of us. I HIGHLY recommend you call the day before and the day of arrival if you need something special such as connecting rooms. I think this made a big difference for us. We ended up in the villas and at first I wasn't excited. When I saw the rooms, I was thrilled. They are large with mini fridge and counter with sink. It was really great with kids. The room was clean and very comfortable. The beach area is nice, especially if you have younger kids. The pool is not terribly clean, but it was fairly close to the end of the day and had a ton of sand in it. The grounds and lobby area are really lovely. If you need a place to stay for a couple of nights I highly recommend this hotel. The staff was very accomodating and always gracious. The ONLY off site restaurant within a decent walk is Subway. At breakfast the Subway is at least a 30 minute wait and the folks there aren't too happy about working there. Save yourself some grief and eat in the Starbucks at the hotel for a less expensive, no hassles breakfast. I don't think I would want to stay in San Juan over 2 nights as it is crowded and congested, but it is fun for just a few days. Book this one on priceline name your own price and save a bundle!

Room Tip: call the day before and day of trip to assure your room specifics
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  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 4, 2011

This hotel was wonderful. Just for reference, it is hard to find a hotel in Puerto Rico that has bathtubs they are mostly showers. The Ocean front is wonderful, everything from the outside bar, pool, hammocks, view, to swimming in the cove. The lobby is open on both sides, so you can sit downstairs and just enjoy the breeze. There is a nice salon and restaurant on either side of the hotel. I would suggest this hotel to anyone.

Room Tip: Book the hotel online to get the best rates!
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  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kalamazoo
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 4, 2011

I have stayed at this hotel numerous times for business and have never had a complaint. I always request the tower and I am never disappointed in the ocean view. It has several restaurants onsite including Mortons. Pricey but excellent food! There is also a Starbucks onsite and the staff is very friendly and recognize me so I never even have to order, they are very fast. This location has an excellent view of the ocean with a protected beach area, as well as a nice swim bar area. It is close to Old San Juan and the bridge over the lagoon is now open where you can wak to many restaurants, bars, and a couple of casinos.

Room Tip: Ask for the Tower.
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  • Stayed July 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Chester, Pennsylvania
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 4, 2011

I stayed at this hotel at the end of June for almost 2 weeks with my husband and 12 year old son. The line for check in was extremely long when we were checking in, but I never saw a line the rest of the time I was in the lobby. I guess if you hit it at the wrong time (4pm) you will have to wait a while. I did receive a complimentary non alcoholic pina colada while I was in line though. The grounds are really nice and I liked my room and big bathroom. One guest I met in the elevator said he had to move rooms b/c of mold, which I didn't see in my room, but housekeeping wasn't what I would expect staying at a Hilton (dusty ac vents and dirty rugs stick out to me). I know some other people complained about the AC but I found it worked fine and my room was able to get nice and cold, and then warm up if it was too cold.

My major issue was regarding the lack of things to do in the area and place to eat. We didn't rent a car because we didn't want to pay for parking at the hotel on top of the rental fee, and thought we could just take a taxi everywhere we went, in an attempt to save money. It didn't quite work out that way. Since the only thing within walking distance was a Subway and a park, we had to take a taxi to go everywhere. After 7 or 8 days Subway got old, and the overpriced (though tasty) hotel restaurants were taking their toll. We did rent a car for one day, and made good use of it. I guess if you're prepared to spend $40-$60 a day on taxis or pay for the parking and try and navigate the roads yourself, you will have a better time.

A few more things to mention.
*The internet was not free. This is 2011 not 1996 when the internet was new and exciting and something only business people used. Seriously? Charge $5 more a night for each room and then take away the internet charges and provide everyone with internet, no one will know the difference and guests will think it's just one more awesome thing about staying at a Hilton.
*The beds were extremely soft and comfy at first. But then after all the walking, my pregnant back began hurting. I have a bad back to begin with, so that may have been it, but the soft and plushness of the bed meant there wasn't as much support.
*The fitness center was nice, and my husband used it almost every day. It has all the basic equipment you would see at a gym, and they have headphones to use and plug into the treadmills so you could listen to music or watch tv. I would bring my own headphones if I knew that was how the treadmills were set up.
*The showers suck- water pressure isn't great and neither is the drainage.
*The pool was a little cold, and I am surprised it's not heated (and I went in June when it was really warm out so that is saying something).

Overall, it wasn't a bad trip, I think it was just too long of a trip. I enjoyed the amenities at the hotel, and my son thoroughly enjoyed the pool and beach. The garden area was nice and I enjoyed feeding the fish as well.

  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 4, 2011

Nice beach resort with good large rooms all with tile flooring and nice newer looking bathrooms. Restaurant, bar, gym and starbucks onsite. Overall we would stay here again; rooms nice and clean and staff pretty friendly. We did how ever walk in one afternoon and rooms was barely cleaned; shampoo, towels not replaced and we found a full pack of menthol cigarettes next to the bed, hmn.... called housekeeping and the room cleaner showed up and he was very happy since he lost his cigarettes while making our beds earlier on that day. In the his state of excitement he still forgot to replenish shampoo, towels etc. but later on we called housekeeping for the second time and a nice lady came with the missing supplies. Pretty nice staff just took at as the housekeeping department was not quite organized. Good property for older, younger folks, famelies with kids and pretty much all ages! Good value if you can overlook the "little" things that could happen.

Room Tip: All rooms are nice and good size, price determine the view you'll get.
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  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in San Juan
#5 On the Beach Hotel in San Juan
#8 Luxury Hotel in San Juan
#11 Romantic Hotel in San Juan
#12 Business Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Caribe Hilton San Juan 4*
Official Description (provided by the hotel):
The Caribe Hilton hotel, one of the most luxurious hotels in Puerto Rico, is set on an exclusive peninsula, made up of 17 acres of lush tropical gardens. This Puerto Rico Hilton is ideally situated between historic old San Juan and the exciting Condado area, offering a secluded beach, lavish accommodations and amenities tailored to families, couples and business travelers alike. This San Juan hotel is just a 15-minute drive from Luis Munoz Marin Airport and five minutes from San Juan's new Convention Center. ... more   less 
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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