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“hilton caribe has good service” 4 of 5 stars
Review of Caribe Hilton San Juan

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Caribe Hilton San Juan
4.0 of 5 Hotel   |   1 San Geronimo Street, San Juan 00901, Puerto Rico   |  
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Ranked #16 of 47 hotels in San Juan
Saint Louis, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“hilton caribe has good service”
4 of 5 stars Reviewed July 6, 2011

we just got back from our july 4 vacation from puerto rico and we stayed at the hilton caribe. My 2 boys loved it(age 3 and 18 months). And me and my husband were very satisfied. from the airport, we took a cab for abt 24$. it was fast and the cabs there are huge vans. travel time less than 15 mins. the check in was quick too. we were early for the usual 4 pm check in ( we got there at 3 pm) but they got us a room and didnt have to wait.

Rooms: they are of average size. more on big than small. the first night, our ceiling started leaking from the a/c but they got us a room on a higher floor with better view right away. i asked for thenewer renovated rooms on the other side of the hotel but they said the rooms from the older side is better so we stayed. they asked if we wanted to check it out first though. bathrooms are ok.internet free in the lobby. no free parking. and i heard it was expensive too.

Food: very expensive at the hotel. we tried the burger from oasis bar and grill and that was thick and juicy. we didnt try room service because they said it will take more than 35 mins. We can walk down anyway so we did. my boys loved the fries. We had daily buffet breakfast at the palmeras. it was a holiday so the lines were always so long!!! food there was good. try the tamarind juice--it was really delicious. Pina colada club resto has some delicious pina coladas about 10$ each! try their grilled mahi mahi--yum yum!! their skirt steak was a little hard but yummy!

Attractions: the el yunque rainforest was 2.5 hours drive so we skipped that. old san juan we visited a couple of times for dinner. we felt safe walking around even at night. it was easy to get a cab going back to the hotel. it will cost 12 $ each way. bus maybe 0.75$. the hotel had alot of things to do for kids. mini rainforest had a peacock. white swan. fish feeding. kids playground outside. tours for anorkeling kayaking etc available but all fro more than 4 hours except for old san juan city tour whcih they offered for abt 50$ per person. but i think you can do that on your own.

Pool: pool was big.there were around 3 that was somewhat connected to each other. there was a swim up bar for adults. main pool clean. music not too loud.

Beach: clean and towels are available. they blew up my kids' floaties. to rent is very expensive like 10-15$ per hour for floaties. cabanas were avaiable. chairs plenty. big space even for alot of people during the holiday.

old san juan: try out AQUAVIVO resto for seafood. great service!!! my husband had to leave for awhile to get some shorts for my little boy and they made sure his food was still warm when he got back. the scallop risotto was delicious! lobster mash potatoes fro my little one was great! dont go to RAICES. the wait was so long...like abt an hour. it was recommended by our cab driver but the food was mediocre. its a puerto rican resto which our hotel concierge said dont go back to! ROPA VIEJA is a cuban resto 10 mins away from the hotel whcih offered cuban food!!! now you got to try this! shrimp risotto great! cod fish super yummy. mahi mahi yummy too! ( we were so in the mood for seafood for some reason). service very good!

hilton caribe: highly recommended for vacation with kids!

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, July 15, 2011
Thank you for sharing this wonderful experience with us. This is why we work so hard, so families enjoy every aspect of our hotel! We are so glad that your kids had a great time with us! Thank you again!
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
New York City
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 5, 2011 via mobile

Just got home today, july 5th 2011. My husband and I stayed in room 332 with our 2 small children. The view was horrible. Its of the roof and a sliver of the beach. We had our reservations about going on vaca to begin with bc of the bed bug epidemic around the world. After checking the beds and furniture like two mad scientists and not seeing anything bed bug suspicious, my husband woke up on Monday morning with 15 bites on his lower back. We wrote it off thinking it might have been ants from the grassy and sandy areas outside as we sat and watched our kids play BUT THEN he woke up Tuesday with 22 total bites. Obviously he got the additional bites over night as we checked as soon as we woke up to head to the airport. I could bore you with the other negative reviews about this (soooo not like a HILTON) hotel, but we felt this was the most important to share. Safe travels.

  • Stayed July 2011
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, July 9, 2011
Thank you for sharing this with us. The health and safety of our guest is our primary concern. This information is already on the hands of the professional that will work on this situation to eliminate any pest. Thank you again and we hope that your husband is better.
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Rockhampton, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 5, 2011

I am a pretty hardy traveller, but get pretty upset when it comes to value for money. This hotel was nowhere near what you would expect for a Hilton hotel. We stayed a night before and after a Carnival Victory cruise and this hotel put a downer on an otherwise perfect trip.
POSITIVES
The pool and beach area
Starbucks
NEGATIVES
Both rooms had damp carpets, were old, rusty, felt dirty and various appliances not working. We were told alternative rooms were not available and if we had time we would have arranged another hotel.
At 2am one night staff refused to get us another room, so we asked to turn AC off so we could get our 10YO to sleep. Next morning the floor was soaking wet from condensation(and hence the damp smell).
Nowhere near enough tables or staff for breakfast resulting in 30 minute wait for a table plus 20 minutes for hot food.
250 dollars for 2A2C in the restaurant with only 4 meals and 1 drink each.
FINAL COMMENT
We wont stay there again and I am not confident in the Hilton hotel brand anymore. Suggest they spend a bit of money to upgrade the rooms.

  • Stayed June 2011, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, July 9, 2011
Thank you for sharing your valuable feedback with us. I'm deeply sorry that your stay was not satisfactory, this is not what we aim for in fact this is unacceptable and I can assure you that immidiate action. This will help us to improve our service. Thank you.
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Tulsa, Oklahoma
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 1, 2011

My daughter and I stayed in an Ocean View room in the tower from June 9-June 12 before boarding the Carnival Victory. The room and its view were magnificant and I loved the spa shower in the huge bathroom. The hotel staff were very friendly (we especially loved those working in the Starbucks on the groundsw) and the grounds had ample facilities for our entertainment.. We spendt quite a bit of time on the beach and in the many pools other than just strolling through the grounds. We especially loved the rain forest although the peacocks did get a bit loud squawking now and then. Its location is not to far from the airport and the perfect jump off point to visit sites in Condado or Old San Juan. We would definitely make this our regular place to stay when visiting the island.

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, July 9, 2011
Thank you for sharing your feedback with us! We really appreciated! It's wonderful to hear that you and your daughter had a blast in our resort. We work very hard to keep the grounds looking their best, so this is a very good thing to hear. Our work paid off! Thanks again!
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Tracy, CA
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 29, 2011

Had booked rooms @ the Villas to start with..upon check-in room and bathrooms were just not what I consider "Hilton" standard clean. Had 2 rooms, in one the carpet was actually wet -- when asked the bellhop said it was condensation from the A/C. Carpets were dirty and looked like they hadn't been vacuumed. Went to front desk and they offered to move us to different rooms, but they were about the same condition and the floors were also damp and rooms smelled mildewy. Then they offered to move us to the actual "hotel". We were happier with those rooms but I still was a little unhappy with the cleanliness of the bathroom, should have been better for a Hilton property. Now, the rest of the property was great! Beach area, pools etc were really nice. All in all, we were happy with our stay there, but I don't think I would stay there again if we went back to Puerto Rico.

  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, July 9, 2011
Thank you for taking some of your valuable time to share your experience. I want to apologize in the name of all the team members for the lack of cleanliness that you experienced during your stay, this is unacceptable. This information was fowarded to the Housekeeping departament for follow up. Thank you again for the feedback.
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Mahwah, New Jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 28, 2011

The hotel has a lot to offer but we really were disappointed with the dining options for families with kids at a reasonable price. The Italian restaurant within the hotel offers a patio but both the setting as well as the food were not convincing. A Spanish restaurant was still indicated on signs but had been replaced by a Caribbean style place. The food there was mediocre, too. There is Morton's and Lemongrass but we found these not appropriate for children. Last but not least there is the Oasis Bar. But this is more a place to have some drinks rather than have lunch or dinner.

  • Stayed April 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, June 30, 2011
Thank you for your review. We are really sorry that you are dissapointed with the food offers at our hotel. This is information was forwarded to th Food and Beverage Directo for action. We hope that your visit to the island was a great one! Thank you again!
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Brea, California
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 28, 2011

My sister and I have hectic busy lives and try to schedule a Sister Vacay at least 2x a year. Before we knew it, summer was almost over, so we searched the net and booked the Hilton as a last minute choice - turned out to be PERFECT.
Great location. - our room overlooked the beach
Great staff/service. - staff kept our room expertly clean and sand free AND even the valet staff was extremely helpful in suggesting non-tourist clubs/restaurants/shopping. ;)
Great on-site restaurants. - variety of food choices - my sister still speaks of the Sushi she had...LOL...i know odd choice for PR...but it was good. AND I still have dreams of the Soursop Mojito ;)
Great private beach.

  • Stayed September 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, June 30, 2011
Thank you for sharing this with us! It's great to hear that you truly enjoyed the essence of our hotel! We really appreciated your feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in San Juan
#5 On the Beach Hotel in San Juan
#7 Luxury Hotel in San Juan
#12 Romantic Hotel in San Juan
#12 Business Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Caribe Hilton San Juan 4*
Official Description (provided by the hotel):
The Caribe Hilton hotel, one of the most luxurious hotels in Puerto Rico, is set on an exclusive peninsula, made up of 17 acres of lush tropical gardens. This Puerto Rico Hilton is ideally situated between historic old San Juan and the exciting Condado area, offering a secluded beach, lavish accommodations and amenities tailored to families, couples and business travelers alike. This San Juan hotel is just a 15-minute drive from Luis Munoz Marin Airport and five minutes from San Juan's new Convention Center. ... more   less 
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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