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“The Perfect PLace on the Perfect Spot” 5 of 5 stars
Review of Caribe Hilton San Juan

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Caribe Hilton San Juan
4.0 of 5 Hotel   |   1 San Geronimo Street, San Juan 00901, Puerto Rico   |  
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$99 Fall Rates
Ranked #18 of 46 Hotels in San Juan
Tulsa, Oklahoma
1 review
2 helpful votes 2 helpful votes
“The Perfect PLace on the Perfect Spot”
5 of 5 stars Reviewed July 1, 2011

My daughter and I stayed in an Ocean View room in the tower from June 9-June 12 before boarding the Carnival Victory. The room and its view were magnificant and I loved the spa shower in the huge bathroom. The hotel staff were very friendly (we especially loved those working in the Starbucks on the groundsw) and the grounds had ample facilities for our entertainment.. We spendt quite a bit of time on the beach and in the many pools other than just strolling through the grounds. We especially loved the rain forest although the peacocks did get a bit loud squawking now and then. Its location is not to far from the airport and the perfect jump off point to visit sites in Condado or Old San Juan. We would definitely make this our regular place to stay when visiting the island.

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, July 9, 2011
Thank you for sharing your feedback with us! We really appreciated! It's wonderful to hear that you and your daughter had a blast in our resort. We work very hard to keep the grounds looking their best, so this is a very good thing to hear. Our work paid off! Thanks again!
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3,920 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (893)
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Tracy, CA
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 29, 2011

Had booked rooms @ the Villas to start with..upon check-in room and bathrooms were just not what I consider "Hilton" standard clean. Had 2 rooms, in one the carpet was actually wet -- when asked the bellhop said it was condensation from the A/C. Carpets were dirty and looked like they hadn't been vacuumed. Went to front desk and they offered to move us to different rooms, but they were about the same condition and the floors were also damp and rooms smelled mildewy. Then they offered to move us to the actual "hotel". We were happier with those rooms but I still was a little unhappy with the cleanliness of the bathroom, should have been better for a Hilton property. Now, the rest of the property was great! Beach area, pools etc were really nice. All in all, we were happy with our stay there, but I don't think I would stay there again if we went back to Puerto Rico.

  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, July 9, 2011
Thank you for taking some of your valuable time to share your experience. I want to apologize in the name of all the team members for the lack of cleanliness that you experienced during your stay, this is unacceptable. This information was fowarded to the Housekeeping departament for follow up. Thank you again for the feedback.
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Mahwah, New Jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 28, 2011

The hotel has a lot to offer but we really were disappointed with the dining options for families with kids at a reasonable price. The Italian restaurant within the hotel offers a patio but both the setting as well as the food were not convincing. A Spanish restaurant was still indicated on signs but had been replaced by a Caribbean style place. The food there was mediocre, too. There is Morton's and Lemongrass but we found these not appropriate for children. Last but not least there is the Oasis Bar. But this is more a place to have some drinks rather than have lunch or dinner.

  • Stayed April 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, June 30, 2011
Thank you for your review. We are really sorry that you are dissapointed with the food offers at our hotel. This is information was forwarded to th Food and Beverage Directo for action. We hope that your visit to the island was a great one! Thank you again!
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Brea, California
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 28, 2011

My sister and I have hectic busy lives and try to schedule a Sister Vacay at least 2x a year. Before we knew it, summer was almost over, so we searched the net and booked the Hilton as a last minute choice - turned out to be PERFECT.
Great location. - our room overlooked the beach
Great staff/service. - staff kept our room expertly clean and sand free AND even the valet staff was extremely helpful in suggesting non-tourist clubs/restaurants/shopping. ;)
Great on-site restaurants. - variety of food choices - my sister still speaks of the Sushi she had...LOL...i know odd choice for PR...but it was good. AND I still have dreams of the Soursop Mojito ;)
Great private beach.

  • Stayed September 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, June 30, 2011
Thank you for sharing this with us! It's great to hear that you truly enjoyed the essence of our hotel! We really appreciated your feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 25, 2011

We enjoyed our stay at the Caribe Hilton. We had an ocean view/ balcony on the 11th floor. The room was clean and well appointed. We booked through Travelocity and upon check-in were told we had an unexpected $75 hotel credit--that was nice. There were a couple of drawbacks, if you do not rent a car. Old San Juan is about 1.5 miles away, so it is a bit of a walk. Cabs are about $12 into town, but the local bus is only 75 cents. The hotel food is fairly expensive. Check out the "POWER HOUR" at the Morton Steakhouse bar for a great deal on a lite meal. The local Subway also offers breakfast items--including pancakes and french toast, which we ate at our balcony table.

  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, June 26, 2011
Thank you, for your wonderful review about our hotel, we really appreciate that you took some of your valuable time to share your experience with us. I’m glad that you had a pleasant stay with us. This is a great motivation for our staff to continue delivering great service. Thank you again for your comments.
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Stockton, California
Top Contributor
82 reviews 82 reviews
44 hotel reviews
Reviews in 38 cities Reviews in 38 cities
208 helpful votes 208 helpful votes
4 of 5 stars Reviewed June 25, 2011

The Caribe Hilton is on the beach, a $20 (pre-tip) cab ride from the international airport.

Its grounds, with swimming and wading pools, swim-up bar, and other amenities are large, beautiful, and well maintained. The hotel is made up of at least three separate buildings, one of which is the inevitable "Hilton Towers."

The lobby and other public rooms are grand. There are both up-scale and tame souvenir shops as well as four (or more) restaurants. Among the latter is a Morton's The Steakhouse. The lobby also features a Starbucks.

Our room, in the Towers was a bit worn as were the corridors leading to it.

Room Tip: Hilton Honors or AmEx Platinum Card + pre-booking.
See more room tips
  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, June 30, 2011
Thank you for your review of our property, we really appreciated. It's great that you loved our grounds we really take pride of it! We are programed to start the renovation of our room this year! Thank you again for your feedback!
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1 review
4 of 5 stars Reviewed June 24, 2011 via mobile

Used hair and make up services at the Spa next to hotel for wedding preparation. Person who did my makeup plucked a little on one of my eyebrows to "even them up a bit". She also trimmed the tops of both brows. When I removed my makeup a big chunk of my eyebrow was gone and the hair on both briws stood out like feathers on a plucked chicken! Please don't let them do this to you!
As for tge hotel, beautiful grounds, location etc. We booked room 6 months ago -a room with a balcony. Several days before trip we called to double check room & specifically make sure about the balcony and they assured us our room had a balcony. When we arrived we had a room without a balcony. We ended having to pay an extra $50 each night to get what we were told we had booked 6 months earlier - not cool when you are already spending top dollar!

  • Stayed June 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, June 30, 2011
Thank you for taking some of you valuable time to give us some feedback! We're deeply sorry that you experience with the spa was not memorable. I can assure you immidiate action will be taken to prevent this from happening again. We are so happy that you like our grounds. Thank you again for your time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in San Juan
#6 On the Beach Hotel in San Juan
#10 Luxury Hotel in San Juan
#11 Business Hotel in San Juan
#12 Romantic Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Caribe Hilton San Juan 4*
Number of rooms: 916
Official Description (provided by the hotel):
The Caribe Hilton hotel, one of the most luxurious hotels in Puerto Rico, is set on an exclusive peninsula, made up of 17 acres of lush tropical gardens. This Puerto Rico Hilton is ideally situated between historic old San Juan and the exciting Condado area, offering a secluded beach, lavish accommodations and amenities tailored to families, couples and business travelers alike. This San Juan hotel is just a 15-minute drive from Luis Munoz Marin Airport and five minutes from San Juan's new Convention Center. ... more   less 
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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