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“This is a great resort.” 5 of 5 stars
Review of Caribe Hilton San Juan

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Caribe Hilton San Juan
4.0 of 5 Hotel   |   1 San Geronimo Street, San Juan 00901, Puerto Rico   |  
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Ranked #16 of 47 hotels in San Juan
Chicago, IL
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
“This is a great resort.”
5 of 5 stars Reviewed June 6, 2011

This resort was a lot of fun. Our room was very nice so maybe we had an updated room. We also stayed at the El Conquistador and this place was so much better. The pool and beach facilities were really fun. The pool had several different levels with a swim up bar, an infinity pool, etc. There was a really nice hammock area. Check out the fish feeding area on the dock at night. There is a spotlight on the water and we saw some really big and scary fish come up. I am glad I wasn't in the water. The hotel is very close to old San Juan but I would recommend getting a car. It is very easy and cheap to park in a garage in Old San Juan and with a car, you can avoid eating in the expensive hotel restaurants.

  • Stayed June 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, June 13, 2011
Thank you, for your wonderful review about our hotel, we really appreciate that you took some of your valuable time to share your experience with us. I’m glad that you had a pleasant stay with us. This is a great motivation for our staff to continue delivering great service. Thank you again for your comments.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed June 5, 2011 via mobile

I highly recommend this hotel.the pools are awesome ,the beach is great for swimming ,the grounds are so clean and relaxing.front desk employees were very corteous.we first got there they gave us a room w no view and two double beds.i called the front desk and asked to for king bed .they change my room
Right the way and gave not only king bed but an ocean view w a smile.Loved it.the rooms are nice .the bed was sooo comfortable.The drinks at the pool bar was the best ,expensive of course like every hotel.$10
For a Pina colada or mojito.$8 for a beer,$14.50 for a hamburguer .But everything tasted really good.it was a very relaxing weekend :)

  • Stayed June 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, June 13, 2011
Thank you for sharing you wonderful experience with us! This is a great motivation for our staff! We really appreciated your recomendations!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed June 5, 2011

My bf and I spent the second week of May vacationing at the Caribe Hilton. We had a great time and aside from the completely unneccessary resort fees the Hilton tacked on since the last time I visited I don't have any real complaints.

We had an ocean view room on the 6th floor with a balcony that overlooked the fort on property. The room was clean, quiet and had plenty of towels/amenities. Housekeeping was on top of things - we never came back to an unmade room.

The beach and pool area were very clean and had more than enough chairs for everyone. The hotel only seemed to be about 50-60% full so no one had to fight for space.

We mostly ate out for dinner but indulged in the breakfast buffet at Palmeras and lunch at the Atlantico Pool Bar. Food and drinks were as pricey as I remembered but portions are large and they don't skimp on the liquor in the mixed drinks. The servers were all friendly and quick (except for beach service where they only had one poor woman covering the entire beach and pool area. She was very nice but getting a drink took forever!)

We walked into Old San Juan for dinner twice and I can highly recommend both Barrachina and Marmalade.

  • Stayed May 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, June 13, 2011
Thank you for giving us is your feedback! It's great that you gave us a sencond chance to prove that we can deliver great customer service! The resort fee is a service charge to all our guest and includes: Beach towels, Beach chairs, Beach activities, Coffee and Tea on the room. Thank you again, we really appreciated.
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Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 5, 2011 via mobile

My wife and I had a few days before our cruise to explore old san juan and we did enjoy the caribe very much. We stayed 3 nights in an oceanview room and it was very old and outdated to say the least. However we stayed 1 extra night on the end of the cruise and we stayed in the garden view rooms (new part of hotel) and I must highly recommend staying in those rooms for two reasons 1.cheaper, and 2. Much much nicer than you can imagine. The bed was incredible and the bathroom was very nice as well. I would definitely stay at this hotel again, but only if it were in the garden view wing! Also right as u get to the elevators and go out into the garden there is a little restaurant called lemongrass GO THERE the food and service is very good. Also the garden is very beautiful with peacocks, koi ponds, and all kinds of birds and animals almost feels like your at the zoo.

  • Stayed April 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, June 13, 2011
Thank you for taking some of your time to share your experience with us. We are deeply glad that you enjoyed our newley renovated rooms of the Garden Building. We are schedule to renovate our Main Building this year as well for the enjoyement of everybody. Thank you for sharing your experience.
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Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 4, 2011

The Caribe Hotel San Juan is a nice open-lobby hotel with a hip bar, a few restaurants inside and a beautiful multi-level pool and private beach. They have plenty of lounge chairs and hammocks to relax in outside. Their claim to fame is that the piña colada was invented there.

  • Stayed May 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, June 5, 2011
Thank you for your feedback! We really appreciated!! We take pride in our property, it makes us so glad that you enjoyed it! Thank you again!
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Miami, Florida
Top Contributor
94 reviews 94 reviews
61 hotel reviews
Reviews in 56 cities Reviews in 56 cities
206 helpful votes 206 helpful votes
3 of 5 stars Reviewed June 3, 2011

The open air lobby where you check in is a great way to be welcomed to San Juan and the Caribbean. The hotel property is large and includes numerous restaurants, a massive pool area, and beach. The rooms are large and clean but slightly outdated. Carpet was slightly worn, and bathrooms are large but again a little dated. Beds are comfortable and pillows are firm. The A/C was cold but a little noisy. Halls have that great island smell, a combination of humidity, sun tan lotion, salt water and sand. Only two elevators mean you could wait awhile especially during the day if there's a conference going on. Rooms have balconies and ours had views of the resorts beach and rooftops of historic San Juan could be seen in the distance. The pool is great with pools on multiple levels and swim up bar. Lots of towels and chairs seem abundant enough to handle any size crowd(I was there in slow season). The bar claims to have invented the Pina Coloda but that is up to some debate. Restaurants on site include a Morton's Steakhouse, as well as an Italian restaurant and an Asian/Latin fusion restaurant. Starbucks and other shops(souvenir, shoe, Hertz, etc) are located in the lobby. I liked that the Oasis bar in the lobby isn't open during the day which forces you to the outside bar. On site parking garage is some what expensive at around $14 every time you exit. The staff is great all around, the concierge, the check in staff, the bartenders, the pool attendants, everybody! I'd recommend this hotel and would consider it on any return visit.

  • Stayed May 2011, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, June 4, 2011
Thank you for sharing your experience with us, we really appreciated. We are in fact in the beginning the remodalation of our Main Building. It makes us so proud that you enjoyed our facilities. About the parking fee is a one time charge per night of $16.05 including taxes. Thank you again for your feedback.
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Bangalore, India
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed June 3, 2011

I had been to Caribe Hilton , San Juan on a business trip.

Situated right on the beach this is one of the best places in the world to stay in.
The ambience and rooms are just perfect and luxurious. I was housed at the 15th floor with an entire wall (the balcony wall) made of glass and overlooking the Atlantic ocean!

Very Comfortable beds, clean spacious rooms and friendly staff, willing to give you the best customer experience.

There is one thing I cannot forget - It was my last day there and I was checking out in the next hour. I called the reception to locate a microwave to heat up the pizza I had in my fridge. They said the rule is to Book the microwave first and that I needed to go down to another part of the building for the microwave, for which I said "Never mind, I'll eat the pizza cold... I'm checking out in an hour and don't have time". They did hang up but the manager himself came up to my room WITH the microwave and asked me to heat up my pizza!How sweet is that! I really wish I'd asked him his name!

The restaurants, shops and pools (hot and cold) are all a delight to indulge in!
Check out the official video here: http://www.youtube.com/watch?v=WEKL5IlpBoo
This is one of the best hotels - expensive but worth every penny!

  • Stayed July 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in San Juan
#5 On the Beach Hotel in San Juan
#7 Luxury Hotel in San Juan
#12 Business Hotel in San Juan
#12 Romantic Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Caribe Hilton San Juan 4*
Official Description (provided by the hotel):
The Caribe Hilton hotel, one of the most luxurious hotels in Puerto Rico, is set on an exclusive peninsula, made up of 17 acres of lush tropical gardens. This Puerto Rico Hilton is ideally situated between historic old San Juan and the exciting Condado area, offering a secluded beach, lavish accommodations and amenities tailored to families, couples and business travelers alike. This San Juan hotel is just a 15-minute drive from Luis Munoz Marin Airport and five minutes from San Juan's new Convention Center. ... more   less 
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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