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“Perfect location & facility” 5 of 5 stars
Review of Caribe Hilton San Juan

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Caribe Hilton San Juan
4.0 of 5 Hotel   |   1 San Geronimo Street, San Juan 00901, Puerto Rico   |  
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Ranked #15 of 46 Hotels in San Juan
Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Perfect location & facility”
5 of 5 stars Reviewed April 2, 2011

Stayed here for last 2 nights of our stay (we were at Ponce Hilton the rest of the trip). The choices in San Juan are either super expensive, run down, or in a congested area. Caribe Hilton is the best bet. It is a large hotel (as are most in the area) but due to its location and set up, it allowed us access to Old San Juan and magnificent settings. The room was larger than in most hotels and very comfortable, but as the last review noted, not all views are good. That didn't bother us, as the grounds were so gorgeous, we got dressed and left! There are gardens to walk in with animals (peacocks, swans, etc) and the pool is exceptional. Didn't have a problem finding a place to 'set up camp.' But....the beach/ocean area was terrific! There rock breakers make it feel almost like an ocean pool. We could snorkel without worry in that area (didn't see as many or as big fish as we would in the open ocean, but didn't need a life jacket and had no worries about undertow, safety, etc). The boys (ours and others) had a ball finding lizards, iguanas, coquis (frogs), etc at day and night.

The food there is outrageously expensive, but this is San Juan. There is a refrigerator in the room, so if you have a car, you can buy breakfast to eat in the room, and the staff was super helpful in helping us find alternative restaurants that weren't $20-30/person.

Stayed March 2011, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, April 13, 2011
Thank you, for your wonderful review about our hotel, we really appreciate that you took some of your valuable time to share your experience with us. I’m glad that you had a pleasant stay with us. This is a great motivation for our staff to continue delivering great service. Thank you again for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,741 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 31, 2011

My friend and I recently when on a trip of a life time on an 11 night cruise around the Caribbean including three nights (2 nights before the cruise and 1 night after the cruise) at the Hotel Caribe in San Juan. The Hotel is located on the seafront and has a fantastic pool area but that's where it ends. The first disappointment was the room, we had booked a garden view room but instead it over looked a roof. The last night following the cruise again we were meant to have sea views but instead over looked a car park, and were woken up at 6am by construction going on next door. The restaurants were over priced and the food bland. Service is ridiculously slow in all the restaurants and bars but you are still expected to tip 15%. There is a general lack of communication between all the departments. The main agro as we were charged for breakfast despite purchasing half board. When I complained to the Hotel Manager we were fobbed off with the promise that the Accounts Department would investigate it when they reopened on the Monday - that was 8 weeks ago. After not getting a satisfactory response from the hotel I complained to the Hilton head office who promised to look into it. The hotel has offered to compensate half of the breakfast charge as a good will gesture - depsite having already paid for breakfast in the holiday package I feel outraged. Oh and I haven't received an apology.

Room Tip: Don't bother!
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  • Stayed January 2011, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, April 1, 2011
Thank you for your valuable comments about your recent stay at our hotel. Let me apologize for this unfortunate inconveniences that you experienced with us, this is not the kind of service Caribe Hilton is know for. We will use your comments for re-training purposes. Again let me thank you for your comments.
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Atlanta, Georgia
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 31, 2011

I planned a surprise trip for my boyfriend and got a lot of our friends to go on the trip with us. I spent several months planning this trip with Vanessa helping me every step of the way. Of course, while planning I had people back out at the last minute but Vanessa was so great and let us keep the rate we had already agreed on.
We had a little bit of trouble with the checking in and payments, but other than that, everyone one was fabulous!!!
A friend also thought he lost his wallet and everyone was so attentive, especially Victor, who gave complimentary breakfast and drinks to my friend while they hunted his wallet down. A valet person found it and we were so relieved! GREAT STAFF!!!
Victor and Vanessa are the best! If you ever need anything, I suggest talking to them because they get things done!

Room Tip: You definitely want an oceanview room! Excellent!
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  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coodinator at Caribe Hilton San Juan, responded to this review, April 1, 2011
Thank you, for your wonderful review about our hotel, we really appreciate that you took some of your valuable time to share your experience with us. I’m glad that you had a pleasant stay with us. This is a great motivation for our staff to continue delivering great service. Thank you again for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
baltimore
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 28, 2011

Nestled between the Miami-esque high rises of the Condado and the highway into old San Juan is the Hilton Caribe located on a spit of land replete with its own ruins, pools, beach with snorkeling and a lot of rooms. This is a business hotel wrapped around a resort heart.
Things to make you stay better:

Good food at Lemongrass on site – and listen for the coqui frogs singing while you enjoy some fish entrees or special sushi.
Staff is helpful – smile first !
Happy hour at the Morton’s Steakhouse. Stay for dinner if you can swing the cost, but at least enjoy a happy hour. If not, grab a cerveza at the Minute Market 200 feet from the hotel’s front door.
There are fish in the swim area in front of the hotel’s beach.
Bus into old San Juan ($.50in, $.75 out, change needed) is nearby, Try it – its fast and cheap.
Stayed a week - half business, half pleasure.

  • Stayed March 2011, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, April 1, 2011
Thank you, for your wonderful review about our hotel, we really appreciate that you took some of your valuable time to share your experience with us. I’m glad that you had a pleasant stay with us. This is a great motivation for our staff to continue delivering great service. Thank you again for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 28, 2011

We booked the trip through a travel agent. When we arrived Hilton could not find our reservation. They hotel was completely booked but they found us a room. Gercef, the front desk clerk fixed us up with a smile on his face. We had a problem in the room that could not be fixed. They upgraded us to an even better room and made the transfer smooth. Every time I approached the front desk clerk greeted me by name, knew my room number and was always helpful and friendly. Over the one week stay we experienced unbelievably good food and service which was not overpriced. One day they had a problem with the swim dock. Several workers got in the water to get it placed in water. One of the workers in a t shirt and swim shorts joked with us asking for volunteers for a free piña colada. I later saw the same man in dress clothes and standing in the lobby at an event. I later learned that he was the Director of Operations. He was willing to get into the trenches to get the job done. A sign of tremendous leadership and management. I was very impressed. The location is absolutely perfect. Really the only private beach in town. The pool area and fitness facility is top notch. I left my front desk clerk saying I have one more problem. Gercef, I have a serious problem...I don't want to leave. He smiled and said let me see if I can extend your stay. Best vacation I've ever had. Can't wait to go back.

  • Stayed March 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, April 1, 2011
Thank you, for your wonderful review about our hotel, we really appreciate that you took some of your valuable time to share your experience with us. I’m glad that you had a pleasant stay with us. This is a great motivation for our staff to continue delivering great service. Thank you again for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, TX
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 27, 2011

I have been visiting the Caribe since the late '80's and just really enjoy myself every time. The private beach and pools for my children to enjoy, are perfect! Proximity to Old San Jaun is great! Easy access to the airport is a plus. A new experience this past visit was the Morton's Steakhouse...wow, we had an awesome meal!

Thanks to all the staff at the Caribe. My family and I really enjoyed our stay. We look forward to coming back.

  • Stayed March 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, April 1, 2011
Thank you, for your wonderful review about our hotel, we really appreciate that you took some of your valuable time to share your experience with us. I’m glad that you had a pleasant stay with us. This is a great motivation for our staff to continue delivering great service. Thank you again for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 27, 2011

Just to let you know, the people were always pleasant, Great staff at the Hotel Caribe!
Cleanliness for the event, 1700 athletes and their families, pretty darn good! Service at Starbucks on property..good. Service at Hotel restaurants...good. Drinks at Hotel bars were expensive, $12 for slushy cocktails but when its hot out price is not an option. Hotel location not bad but you will need either a rental car, a big wallet for expensive taxi's, a good pair of walking shoes because Old SanJuan is a 30 min walk. Buses are also an option too. Condado is about a 10 min walk over the bridge with other dining options at the Conrad Hotel and downtown areas. Don't expect chic in town but you will get chic in the Conrad hotel. SanJuan area has alot of abandoned buildings for one reason or another. I felt very safe everywhere in and around the hotel and every where we walked. Rooms could use some minor fixes, like removing mold in shower, make common hallways a little more welcoming. Sleep quality..i love the smooshy beds and pillows. My partner had a bad back the entire trip. Depends on your sleep style. Fajardo beaches and town are about 45 minutes from the Caribe and not really worth it. El Yunque Rainforest..its a rainforest so expect rain and fog alot! Bring raincoats and change of clothes, don't know if I read that anywhere on TripAdvisor. If the rainforest is fogged in don't expect dramatic vistas. Quick sum up...best restaurant experience DragonFly, best breakfast any bakery. Great place for exercising, runs are gorgeous all the way to forts, cycling is risky so get out early and the ocean and lagoons are endless pools!

  • Stayed March 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, April 1, 2011
Thank you, for your wonderful review about our hotel, we really appreciate that you took some of your valuable time to share your experience with us. I’m glad that you had a pleasant stay with us. This is a great motivation for our staff to continue delivering great service. Thank you again for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in San Juan
#5 On the Beach Hotel in San Juan
#8 Luxury Hotel in San Juan
#11 Romantic Hotel in San Juan
#12 Business Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Caribe Hilton San Juan 4*
Official Description (provided by the hotel):
The Caribe Hilton hotel, one of the most luxurious hotels in Puerto Rico, is set on an exclusive peninsula, made up of 17 acres of lush tropical gardens. This Puerto Rico Hilton is ideally situated between historic old San Juan and the exciting Condado area, offering a secluded beach, lavish accommodations and amenities tailored to families, couples and business travelers alike. This San Juan hotel is just a 15-minute drive from Luis Munoz Marin Airport and five minutes from San Juan's new Convention Center. ... more   less 
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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