We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A great escape” 4 of 5 stars
Review of Marriott San Juan Resort & Stellaris Casino

Save Saved
You added Marriott San Juan Resort & Stellaris Casino to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Marriott San Juan Resort & Stellaris Casino
4.0 of 5 Resort   |   1309 Ashford Ave, San Juan 00907, Puerto Rico   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Earn Rewards Points
Ranked #5 of 46 Hotels in San Juan
New York City, New York
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
107 helpful votes 107 helpful votes
“A great escape”
4 of 5 stars Reviewed December 12, 2012

Our trip started out on a great note when my friend, a Marriott card member, saw a price reduction in our room rate from the time we booked it, and got the price cut. A week before leaving, I befriended the hotel on facebook and was rewarded with a lovely 3 tiered basket of full size goodies (sweets, cheeses and crackers, fruit, juices, and soft drinks) shortly after check in. Rum punch or champagne is offered to guests who are checking in or out. Our room was comfortable and spacious with a full ocean view with a balcony that was a great spot for morning coffee or a glass of wine before dinner. The marble bathroom was large and accommodated double sinks with a long counter to space out toiletries without looking like a massive jumble. This was our second stay in San Juan; our first stay was in Isla Verde which was a bit limited in local area restaurants and farther from the center of Old San Juan. The Condado area was packed with an excellent variety of restaurants, high end shops, and convenience stores so that we could stock our fridge with snacks and drinks. We felt totally safe walking around at night. We asked a hotel worker for some recommendations for good restaurants that he would go to and at every one we enjoyed a great meal (Orosko, Ropa Vieja, Cafe del Angel); they were also within easy walking distance to the hotel. We enjoyed relaxing by the pool, but the beach was our favorite. It was so wonderful to stand by the steps leading to the beach and have the waiting attendant set up your lounge chair (first checking if you wanted to face the sun or ocean) then position the umbrella and then all we had to do was relax with a book in the sun. A wait staff came around periodically to check if we wanted anything from the bar. For two moms escaping husbands and kids, to have someone ask us what we wanted was heaven! The staff was always helpful and friendly. The lobby has a coffee shop where pastries and light lunches can be prepared for guests conveniences. There is also a Starbucks across the street. Just a couple of minor complaints, one of the elevators in our section was not always working which resulted in a longer wait. In one travel book's description, the lobby is suppose to be the scene for "big bands and Latin jazz performances", what we saw was a deejay tucked back in a corner one night. The Tuscany restaurant in the hotel offered a $20 price fixe which although reasonably priced,had inedible food. Over salted Bolognese sauce and dry chicken were replaced with mushy pasta aioli drowning in oil. The waiter was very nice and apologetic, and we were only charged for our wines. There are too many good choices outside the hotel to enjoy rather than to suffer through a bad meal. When we planned our trip, we debated whether to stay at the neighboring La Concha or the Marriott and knew we made the right choice after visiting La Concha for a drink. It is a slick, contemporary hotel with a cold edginess to it. I liked the overall welcoming friendliness of the Marriott for my getaway.

Room Tip: When my friend and I first considered staying at this hotel, we requested a room with the wrap aroun...
See more room tips
  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

3,341 reviews from our community

Traveler rating
    1,559
    1,286
    319
    111
    66
See reviews for
856
1281
90
223
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (988)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 12, 2012

Recently returned from a 3 night trip at the Marriott San Juan. Here are my thoughts:

STAFF: Staff that worked during the day were nice (nothing to rave about). Overnight staff (we checked in at midnight due to a late flight) were extremely rude and could care less about helping us. We had requested a king bed and when we got up to our room, we had 2 bed. We tried to call down to the lobby (8+ times) and NO ANSWER ON THE PHONE. What front desk does not answer the phone? I was appalled and then went back down to the lobby. The rather abrasive and rude lady behind the desk abruptly told me that we were never guaranteed a king bed and that we could maybe switch in the morning. Overall – I was not happy with the response and her attitude. She could have been a bit more sincere about it, but was not. Also to note – we informed them this was an anniversary trip.

ROOM: Nice view (we were on the 19th floor) but room was pretty small.

HOTEL GROUNDS: Ok. Beach was nice, water was rough (to be expected).

FOOD: Only had breakfast one morning. Slow service. Food was average.

Overall – go elsewhere.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WI
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 11, 2012

This was a nice hotel. I appreciated the rum punch when we walked in the door, very refreshing after a day of traveling. The room was basic with a city view (including roof of the rest of the hotel...), nice balcony w/chairs and table (nice to dry off wet clothes). We didn't have time to use the beach, but the pool area looked very nice. We ate breakfast in the restaurant on the day we checked out and it was great, expensive, but good. The casino vouchers they give you are only good on tables, no slot machines. They do give you 2 bottles of water a day (per person I believe) and that was nice. The room wasn't impressive, just basic.

Room Tip: We were in room 1501 and the city view is a lot of rooftop.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey city
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 10, 2012

Having went to high school in San Juan, I travel there about 2 times per year. However, this was my first time at the Marriott. We stayed over Thanksgiving and chose it because of the great reviews and I wanted to stay in Condado, we usually stay in Isla Verde.

Overall everything was what i expected. I did not find the hotel exceptional, but solid.

Staff: They were helpful, but no one went out of their way per say.

Room: The smallest I have had in PR. I have stayed in the Conrad, Hilton, El San Juan and InterCon. I could barely close the bathroom door, maybe it was just my room - 1022. I will say the shower was awesome and the bed was great. I also liked that we were given bottled water each day.

Pool/Beach: Were fine. There are no umbrellas at the pool, but it has good shade. One pool is shallow and the other is normal. If you are searching for quiet at the pool, just sit on the chairs near the beach.

Restaurants: We did not eat at the hotel. Our favorite is Jam Rum Bar (which I need to review as well) it is down the block on Ashford. We also had tapas at La Concha and ate in other places in San Juan and Lechonarias in the country.

Coffee Shop: Was great, liked it better than Starbucks.

Overall, solid trip. I do not think I would stay there again. Our friends stayed at LaConcha and we spent time there and loved it, so next trip to La Concha it is (unless too pricey) then El San Juan.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JCT-DOM-PR, Manager at Marriott San Juan Resort & Stellaris Casino, responded to this review, December 11, 2012
Dear Melissa Y

Let me start by thanking you for choosing to stay at the San Juan Marriott Resort & Stellaris Casino over Thanksgiving and for trying Condado for a change over Isla Verde. As you know San Juan pretty well, I hope that you found the proximity of restaurants and nightlife all within reach of your location.

Thank you also for your candid feedback on the hotel and it's facilities. It is very much appreciated and we will share your feedback with our associates.

I am disappointed that you don't think that you will be staying with us again but the upside is that you enjoyed the Condado area and spent some time at our sister property, the Renaissance La Concha which is another of the wonderful Marriott International portfolio of properties we have on the Island of Puerto Rico.

If I can assist you in any way when you return to Puerto Rico, please let me know by contacting me at 787 289 5036 or at julian.cable-treadwell@marriotthotels.com.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North, NJ
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 10, 2012 via mobile

I am staying here for a long weekend and have to say that this Mariott really "Rings the Bell" I have stayed at the Aruba Mariott many times and have to say that this place is top shelf. I have never met more attentive and friendly staff anywhere. The resort is in a fashionable section of San Juan SI lots of places to eat and shop within blocks. E ocean water is a little rough but the pool is great. The staff really goes out of their way to make you feel at home. This was my first trip to San Juan but I can promise I will be back to this resort.

Stayed December 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland
Top Contributor
89 reviews 89 reviews
12 hotel reviews
Reviews in 35 cities Reviews in 35 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 9, 2012

Stayed here prior to cruising. Perfect location, awesome pool, clean and friendly! I'd stay again. They served punch while we were in line! Great breakfast and coffee and good gym. Our room was a little dated but very clean.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 9, 2012

We stayed here a night after our caribbean cruise. We arrived early and were offered to secure our luggage and proceed to the pool while our room was prepared. It took less than an hour for room to be ready. Beds were super soft and comfy, room spacious for 4 of us (corner unit in tower with same view as on the main picture). Pools were full of kids at daytime, but quiet at night. Beach around has waivy ocean influence, not the best beach at the island to swim, but good for walks along the shore. Plenty shops and restaurants around. At night you will hear singing frogs - like birdsongs, just beautiful!

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Marriott San Juan Resort & Stellaris Casino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Marriott San Juan Resort & Stellaris Casino

Address: 1309 Ashford Ave, San Juan 00907, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in San Juan
#2 On the Beach Hotel in San Juan
#2 Spa Hotel in San Juan
#3 Romantic Hotel in San Juan
#3 Family Hotel in San Juan
#4 Luxury Hotel in San Juan
#4 Business Hotel in San Juan
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Marriott San Juan Resort & Stellaris Casino 4*
Official Description (provided by the hotel):
Only five miles from Luis Munoz International Airport, located in the prestigious Condado neighborhood of San Juan in a highly desirable beachfront location only minutes from numerous restaurants and bars.The property boasts 513 spacious guest rooms and 12 suites, most with spectacular Atlantic Ocean views; the 24 hour Stellaris Casino on site, two outdoor pools, two lighted tennis courts and Ocean Club Wellness Center that features a wide array of massages and treatments in addition to the health club.Food & Beverage offerings include La Vista Latin Grill, La Isla Beach Bar & Grill, La Isla Pool Bar, Wan Chai Noodle Bar, Coffee Merchant and the ultra chic Red Coral Lounge.Come and enjoy the comfortand atmosphere of everything this "Caribbean Cosmoplitan Beach Club" has to offer. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Expedia, Booking.com, Tingo, Hotels.com, Priceline, Odigeo and Travelocity so you can book your Marriott San Juan Resort & Stellaris Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott San Juan Resort & Stellaris Hotel San Juan
Marriott San Juan Resort And Stellaris Casino

Owners: What's your side of the story?

If you own or manage Marriott San Juan Resort & Stellaris Casino, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.