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“Exceptional Service But Caution on Beach” 4 of 5 stars
Review of Marriott San Juan Resort & Stellaris Casino

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Marriott San Juan Resort & Stellaris Casino
4.0 of 5 Resort   |   1309 Ashford Ave, San Juan 00907, Puerto Rico   |  
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Ranked #7 of 45 Hotels in San Juan
Certificate of Excellence
Rockville, Maryland, USA
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
“Exceptional Service But Caution on Beach”
4 of 5 stars Reviewed December 5, 2012

Just stayed here four nights. Ocean view room was superb. In-house restaurant was excellent. (Try the grilled Mahi-Mahi and Grouper.) Service was impeccable and the staff exceptionally friendly and willing. Location was perfect: a short taxi to Old Town and walking distance to many restaurants. Pool was fine and the beach was wonderful. But...the sea can be quite rough and the shore drops off quickly with currents that can be tricky. There is no lifeguard so while the sea can be enjoyed, one must be careful and keep a close eye on others in the water. I saw one woman struggling to get back ashore who had to get assistance to make it.

Room Tip: Take a beachfront room on a high floor if possible.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,231 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,327)
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Crystal Lake, IL
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 4, 2012

Our family stayed here for one night prior to a cruise at the end of November in a Partial Ocean view room. Very clean room with comfortable beds and access to restaurants in Condido. The front desk was very helpful in recommending restaurants and answering questions. We checked our luggage with the bell hop while we went to El Morro and then came back and used the pool before checking into our cruise even though we had already checked out of the hotel. We asked the front desk about this and they said it was perfectly OK. They really go out of their way to make sure your stay is a good one. My son really enjoyed the pool but the waves in front of the hotel make it impossible to swim safely. We walked down the beach 100 yards to a cove to calmer waters to swim and body surf. We ate breakfast at Pinky's just 5 minutes down the street... highly recommend! Great breakfast and won't break the bank.

Room Tip: Go to Pinky's for Breakfast
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia,CT
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 3, 2012

Great hotel in Condado. Rooms were beautiful, clean and had nice perks like bathrobes, slippers, and Bath and Body toiletries.We had 2 16th story rooms with balconies and both city and ocean views, Loved being able to walk to many restaurants and shops, easy cab or bus to Old San Juan. Great concierge service and wonderful hotel staff. Everyone is happy to help make your stay enjoyable and always smiling. Beach area is beautiful but does not get much afternoon sun because of the location. Great beach chairs and umbrellas. Nice 2-for-1 happy hour at the beach bar. Otherwise, drinks are expensive as in all of San Juan. Only had snacks (very large) at the beach bar and were very good. Nice gym with good amount of equipment. Felt comfortable having my teenage daughters walk around hotel area alone. Great hotel!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 3, 2012

The hotel is awesome. The rooms were very clean and were fully serviced everyday. Everyone we met at the hotel from the desk clerk to bell hop to manager were very courteous. My toddler enjoyed the kiddie pool and slide. Very easy to find a cab to go to old San Juan. Hotel has very limited menu which was tough for us as we wanted to order room service at the end of day but were forced to go out.
I would definitely stay at the hotel again.
Pros:
Very nice kiddie pool
decent drinks at the bar
Very nice service
Close to old San Juan and airport
Nice restaurants around the hotel

Cons:
Limited menu at the hotel restaurant

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morristown, New Jersey
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 3, 2012

We stayed at this hotel during Thanksgiving in November and found it fabulous. The beach is right outside and the pool with the swim up bar is an added incentive. Taxis are available round the clock too and the location is very good.
It is surrounded by restaurants and grabbing a bite to eat is the easiest thing to do. The casino is very small but fun enough for a rainy day, there is too much to see in San Juan anyway. :)
Would definitely stay there again if we visit PR.

Room Tip: Ask for the Ocean view rooms but on a higher floor. Being too close to the pool is noisy at times.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island, NY
Top Contributor
262 reviews 262 reviews
112 hotel reviews
Reviews in 134 cities Reviews in 134 cities
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed December 2, 2012

We enjoy this property for its proximity to stores, shops, restaurants, Starbucks and other locales.

Rooms are clean and staff is good and I think you get what you expect here. Easy to get to Old San Juan by taxi or car and easy to get to airport.

Beach is great. Big, wide and always easy to get chairs and umbrellas. Pool is good but a bit on the small and cramped side.

I think a bit on the pricey side but again this is a vacation spot and what you would expect from a Marriott property.

Best parts:
Location and Beach

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 2, 2012

It's that time of the year for our annual review of the San Juan Marriott. As previously reviewed, all aspects of service throughout the hotel are exceptional. Many travelers have singled out various associates at the hotel for their assistance. We can easily confirm that - from the front desk to the housekeepers - all are friendly, cheerful, patient and eager to please. The only thing that has changed is the addition of a new lobby - which is awesome. There is a bar in the center, tables/chairs and upholstered sofas all around. Some new and good restaurants within walking distance. If you have read any negative reviews, we can tell you that those reviewers must have had a bad night at the casino. As we have mentioned in past reviews, if you visit and diagree with any of our findings, please respond on Trip Advisor and prove us wrong. But, we doubt you will!! Go and have a great time as we did.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JCT-DOM-PR, Manager at Marriott San Juan Resort & Stellaris Casino, responded to this review, December 11, 2012
Dear Loeby41

Thank you so much for your tremendous support and loyalty. It is greatly appreciated and it is an absolute pleasure to share your feedback with all of our associates.

If I can ever be of assistance in making future plans to come back to Puerto Rico or to the San Juan Marriott Resort & Stellaris Casino, please contact me directly at 787 289 5036 or at julian.cable-treadwell@marriotthotels.com.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marriott San Juan Resort & Stellaris Casino

Address: 1309 Ashford Ave, San Juan 00907, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Juan
#3 Family Hotel in San Juan
#3 Romantic Hotel in San Juan
#4 Business Hotel in San Juan
#4 Luxury Hotel in San Juan
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Marriott San Juan Resort & Stellaris Casino 4*
Number of rooms: 525
Official Description (provided by the hotel):
Only five miles from Luis Munoz International Airport, located in the prestigious Condado neighborhood of San Juan in a highly desirable beachfront location only minutes from numerous restaurants and bars.The property boasts 513 spacious guest rooms and 12 suites, most with spectacular Atlantic Ocean views; the 24 hour Stellaris Casino on site, two outdoor pools, two lighted tennis courts and Ocean Club Wellness Center that features a wide array of massages and treatments in addition to the health club.Food & Beverage offerings include La Vista Latin Grill, La Isla Beach Bar & Grill, La Isla Pool Bar, Wan Chai Noodle Bar, Coffee Merchant and the ultra chic Red Coral Lounge.Come and enjoy the comfortand atmosphere of everything this "Caribbean Cosmoplitan Beach Club" has to offer. ... more   less 
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Also Known As:
Marriott San Juan Resort And Stellaris Casino
Marriott San Juan Resort & Stellaris Hotel San Juan

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