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“service above all” 5 of 5 stars
Review of Marriott San Juan Resort & Stellaris Casino

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Marriott San Juan Resort & Stellaris Casino
4.0 of 5 Resort   |   1309 Ashford Ave, San Juan 00907, Puerto Rico   |  
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Ranked #5 of 47 Hotels in San Juan
Fort McMurray, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“service above all”
5 of 5 stars Reviewed November 18, 2012

we recently spent 6 glorious days at the Stellaris, and have nothing but good to say about the property. We took an ocean view room with a king bed, and the room was wonderful. The bed and bedding were comfortable, there was a coffee maker and fridge in the room, and the balcony had two chairs and a table so you could relax and watch the waves. Housekeeping was very accomodating, and we never passed by a single member of the hotel staff without a pleasant greeting. The pools were excellent, and if you weren't in the mood for the pool the beach was right there, and the hotel provides beach chairs, umbrellas and towels. We felt the food pricing in the hotel itself was high, but with so many fantastic restaurants nearby there was no need to eat at the hotel. We are looking forward to going back again!

Room Tip: ocean view rooms are a little more money than partial ocean view - our friends got a partial ocean v...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,334 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Milwaukee, Wisconsin
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 18, 2012

This hotel met all of my needs, and I thought it was a good value compared to other hotels in the area. The Marriott has every amenity I could want--a nice pool area, a terrific beach, several dining options, a comfortable lobby bar area, spacious rooms, and a nice location. The staff was very friendly and helpful, even when suggesting things for me to do. The hotel is located in between the airport and Old San Juan, so taking a cab either direction is reasonable. The immediate neighborhood has a lot of restaurants and shopping, too. I was disappointed to find that internet access cost almost 20 dollars a day, but I was able to take my laptop to the lobby bar and connect for free (and enjoy a drink). Also, there is a business facility on site that I used my first night there, and this was also free. When I compared prices online prior to my trip, I was a little bit worried that this hotel would be mediocre, but although it isn't really luxurious, it was quite nice. The decor was tasteful and modern, and everything was clean and nice. The pool area has two levels and a swim up bar. There is also an outdoor bar/lounging area that overlooks the beach. I had dinner in the lobby bar, and the food was very good (and not that expensive for a hotel). I had the fish tacos and the tostones, and I would recommend either. Overall, if you find this hotel for a reasonable price, it will be a nice surprise.

Room Tip: I did not have an ocean view room (because I didn't pay for it). But I could still see the ocea...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urbana, Illinois
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 18, 2012

Great hotel, awesome location, close to everything and right on the beach. The service was the best. Staff are very helpful and go out of their way to make sure you enjoy your stay. The food at the restaurants was good, lots of options. the two pools worked out great for kids and adults. The beach services were awesome, we all loved it. Only down side I saw was the waves would be to strong for young kids, ours are older and enjoyed it. The staff at the hotel were the nicest group. I would defiantly stay again when in San Juan.

Room Tip: partial or full sea view are the best options
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Top Contributor
62 reviews 62 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 18, 2012

I am a Marriott Platinum member using points. Was given a wonderful room and was very pleased with the service. If you are staying in Condado, this should be one if your choices. We hung out in the lobby last night listening to live music. Several bands with great music and a fun crowd.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Macao, Anhui, China
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 17, 2012

I have spend 4 night in the marriott resort. The swiming pool is very good. The beach is nice because they provide the free chairs and umbrella. The wave always very strong on the beach that's why it is not very good for swiming in the sea. There is a bus stop in front of the resort that have 21 or 53 bus go to old san juan, the problem is you may need wait an hour for the bus. A plenty of restaurant in front of the resort and have starbucks. Anyway, we had a good stay.

Room Tip: use the room key to have discount for ice-cream~~
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bethesda, Maryland
Top Contributor
116 reviews 116 reviews
19 hotel reviews
Reviews in 41 cities Reviews in 41 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed November 17, 2012

It was surprising to find such a beautiful hotel so close to the airport. The hotel is an island of peace and quiet in the hustle and bustle of San Juan. Great pool and landscaping,fair beech. Food was expensive and very limited

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 15, 2012

My sister celebrated her 50th birthday at this hotel in May 2012. There were 7 of us ladies and we had a ball. The food served in the lobby of the Marriott/Stellaris was so delicious and fresh. The little club in the lobby was so much fun and the live band they had was awesome. The casino was cool...I didn't win though....We loved the pool area and the beach. We never ran out of fresh warm towels. Everything was so clean. We can't say enough about the staff. So courteous and helpful. I want to specifically point out how wonderful the Concierge, Zorines Torres was. She made great suggestions on how I could make my sisters birthday so special. she suggested restaurants, a cupcake place, she made calls for me...I mean she really went the extra mile to make everything so special and she was just so very pleasant. I would go back there in a minute. Great stay.....

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Marriott San Juan Resort & Stellaris Casino

Address: 1309 Ashford Ave, San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in San Juan
#2 On the Beach Hotel in San Juan
#2 Family Hotel in San Juan
#2 Spa Hotel in San Juan
#3 Romantic Hotel in San Juan
#4 Business Hotel in San Juan
#4 Luxury Hotel in San Juan
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Marriott San Juan Resort & Stellaris Casino 4*
Official Description (provided by the hotel):
Only five miles from Luis Munoz International Airport, located in the prestigious Condado neighborhood of San Juan in a highly desirable beachfront location only minutes from numerous restaurants and bars.The property boasts 513 spacious guest rooms and 12 suites, most with spectacular Atlantic Ocean views; the 24 hour Stellaris Casino on site, two outdoor pools, two lighted tennis courts and Ocean Club Wellness Center that features a wide array of massages and treatments in addition to the health club.Food & Beverage offerings include La Vista Latin Grill, La Isla Beach Bar & Grill, La Isla Pool Bar, Wan Chai Noodle Bar, Coffee Merchant and the ultra chic Red Coral Lounge.Come and enjoy the comfortand atmosphere of everything this "Caribbean Cosmoplitan Beach Club" has to offer. ... more   less 
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Also Known As:
Marriott San Juan Resort And Stellaris Casino
Marriott San Juan Resort & Stellaris Hotel San Juan

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