We were here on a family vacation. Overall this was an excellent experience.Check in was a breeze with Eric at the front desk. Our room was spacious. Dinner on our first night was at the La Vista restaurant in the hotel, where our wait for a table was a little longer than expected due us being a larger party and the prior party lingering longer than expected, but the staff spoiled us with special treats to make up for the wait. The Sea Bass was absolutely delicious and the kids meals were exactly to their liking. Just bring a really warm sweater for this restaurant as it is really cold!
We had breakfast the next day at this same restaurant and discovered that there is an outside patio. But don't sit near the doors as they open constantily and will engulf you in the artic air from inside!Omlets, pancakes and waffles have to be ordered from the server and took forever. They would be better off modelling their breakfast set up on the Caribe Hiltons.
Sunshine at the pool was only available after 10 am due to the location of the buildings and only a few chairs get sun consistently as there are way too many palm trees around the pool. Disappointing was also that the slide only opens at 10 am and closes at 4pm. For those parents that want to hang at the swim up bar until 5pm when it closes, you are out of luck, they really don't want you to continue spending money.
Of course you can head to the beach before 10 am to get some sun, but be aware that the surf is really treacherous and the whole week we were staying here the red flag indicated that it was not safe to swim. We also witnessed a rescue of a guest during our stay thanks to the quick action by Edgardo, who wasn't even supposed to be on duty. Yet, I do not believe that there are official lifeguards at the hotel beach, so stay close to the kids!
There is also a bar located close to the beach and beverage service is available on the beach and pool side, althoug the service varies depending on who your server is. The pool side menu is not very creative and contains many deep fried items unfortunately.
Having stayed at other properties on Puerto Rico, this hotel has an excellent location. It is in the bustling location of Condado, which allowed us to walk to restaurants, shop and leave the guys at the pool with the kids and pick up the odd bottle of wine at Walgreens.There is lots of staff at the front doors and this feels like a very safe property.
The gym is first class, with lots of treadmills and elipticals, unfortunately no spin bikes and only one life cycle, but there is lots of equipment as well as free weights.
Lastly if you are staying over the weekend you will be able to watch a beach wedding from your chaise on the beach as this seems to be a popular wedding location.
Corner suites are large. Cabana rooms overlook the pool and look beyond the palms to the ocean.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you so much for your feedback on your recent stay at the property. We are so glad that your overall experience was positive and that your family enjoyed your time with us.
Your response is very important to us and your observances of our Food & Beverage offerings and experience are greatly appreciated. I have brought your commentary of the temperature of the La Vista Restaurant in addition to the service and food offerings at our Pool and Beach Bar to the attention of our culinary team so that they may address these.
You are correct that prior to 10:00 am, we are a touch on the shady side around the pool but if you venture out to the beach in the mornings and bring it closer to the swimming pools as the day progresses, you are treated to our beautiful sunny weather. It is, unfortunately, one of the small challenges we face by having such an amazing location, which by the way, I am glad that you were able to take advantage of.
Once again, thank you so much for your response and if I ever have of the opportunity of welcoming you back to Puerto Rico and to the San Juan Marriott Resort & Stellaris Casino, please contact me directly at email@example.com or at 787 289 5036.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.