We stayed for 6 nights...super fast check-in and out. Greeted warmly with rum punch drinks. Awesome food in the hotel and right outside on the avenue there are great restaurants-would highly recommend Miro, Danny's and a sushi place a few blocks down. Staff cleaned our room often-brought fresh towels, complimentary water almost every day.
The hotel is right on the beach which was beautiful and convenient. When you are done battling the waves, hit the pool area and hot tub. Clean and very pretty especially at night when they light it all up.
Stayed on the 6th floor with a city view-but did have a partial ocean view which was a bonus. Balcony area is nice too. Semi-comfy beds...quiet on the 6th floor.
Walgreens is a block down-have anything you would need-again a bit pricey but convenient.
Bus to Old San Juan is .75 cents per person. Trolley will take you around to see the castles and cathedrals. Great markets and food stands. Taxi's are cheap too. $20 bucks from the airport with a family of four.
Weather was awesome...88...a few times rain came in but only lasted a short time.
Highly recommend El Yunque Rainforest. Talk to taxi drivers...they can hook you up with private tours which are significantly cheaper than the hotel package offered. Tip well and you'll be rewarded.
Free Wi-Fi is awesome...and worked well. Teenagers were not disappointed.