It's sad - this was obviously a terrific hotel... once. The carved wood of the entrance and dining room is beautiful, the sand just outside the door is soft and inviting, the expensive restaurant serves still-excellent food. Past the lobby and dining rooms, however, buyer beware. The hotel is dying fast from a complete lack of adult supervision. The staff is made up of pretty 20-somethings, more intent on comparing tongue studs and tattoos than actually serving hotel guests. After we arrived, the indifferent teenager at the front desk gave us the key to our room and let us haul our own bags upstairs. When we opened the door, we found... other peoples' clothes and things strewn about. Oops! Back to the front desk, where the hapless clerk scratched his head for awhile before drifting upstairs to see what he could do about the situation. Twenty minutes and one very hasty clean-up job later we were again given the keys to the same room. This time it was empty, although we found a pair of sneakers under one bed and the pillows on the other bed still smelled of someone else's cologne. Oh well, too late to fuss over details -- our two small children and we settled down to sleep, after setting the alarm for the 6am wake-up we'd need to make our plane the next day. We were all sprawled half-naked and deep asleep on our beds when the locks on the door started rattling at about 1am. My husband just had time to spring up and grab the door before the couple who thought they were still staying in the room opened it with their key. Seems the front desk had forgotten to tell them about the change. Confusion ensued.
But don't get the impression that this one incident has prompted me to write a disgruntled review. We were in the hotel for a couple of nights one week before this incident, and the problem was the same: clueless staff, absent management. The first impression is great, but the longer you stay the more you notice how bad things are. That lovely soft sand outside the door? Full of cigarette butts and people's discarded napkins and lemon rinds, cause the hotel staff can't be bothered to give it a quick rake every morning. The delicious though expensive restaurant? In the morning, guests are treated to a "continental breakfast" of coffee in styrofoam cups, individual boxes of Frosted Flakes, and red delicious apples. And yes, the carved wood downstairs is beautiful -- but those shiny poly bed covers and foam pillows upstairs are kinda hard to square with the hotel's upscale rates.
I don't recommend.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.