I called Hosteria Del Mar and made a room reservation. At the time of the call, the owner of the hotel told me that if I needed to cancel the reservation, it needed to be canceled 14 days before the date of arrival or I would be charged a $25 cancelation fee. My travel plans changed and I needed to cancel the room an entire month before I was scheduled to arrive. I was told then that I would be charged a $25 fee just for canceling. They indicated that I can find the cancelation policy on-line, but I would have had to have made the reservation via the web site to see it. This hotel is fleecing customers, lies about its cancelation policies, and then claims that it should have been seen online, which it is not there unless you book a room online. I travel to PR frequently and will need a place to stay regularly - several times a year. Hosteria Del Mar certainly will not be one of those places, with its tricky policies, and generally poor management. If I were you, I'd think twice about this place, which is apparently so hard up for money it makes people who aren't staying there pay-up. I've traveled to many countries, over the last 15 years and this is a first --- paying $25 for canceling 1 month in advance. Amazing.
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- Also Known As:
- Hosteria Del Mar Hotel San Juan
- Hosteria Del Mar San Juan
- Hosteria Puerto Rico