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Hosteria Del Mar: Traveler Reviews

2.5 of 5
1 Tapia St | Ocean Park, San Juan 00911, Puerto Rico
Hotel amenities
Hosteria Del Mar
Ranked #35 of 44 hotels in San Juan
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252 reviews from our community

Traveler rating
    61
    74
    37
    34
    46
See reviews for
Families
41
 
Couples
91
 
Solo
15
 
Business
17
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Midwest City, Oklahoma
1 review
1 helpful vote 1 helpful vote
“Tricks - unfair cancellation policy”
1 of 5 stars Reviewed February 12, 2013

I called Hosteria Del Mar and made a room reservation. At the time of the call, the owner of the hotel told me that if I needed to cancel the reservation, it needed to be canceled 14 days before the date of arrival or I would be charged a $25 cancelation fee. My travel plans changed and I needed to cancel the room an entire month before I was scheduled to arrive. I was told then that I would be charged a $25 fee just for canceling. They indicated that I can find the cancelation policy on-line, but I would have had to have made the reservation via the web site to see it. This hotel is fleecing customers, lies about its cancelation policies, and then claims that it should have been seen online, which it is not there unless you book a room online. I travel to PR frequently and will need a place to stay regularly - several times a year. Hosteria Del Mar certainly will not be one of those places, with its tricky policies, and generally poor management. If I were you, I'd think twice about this place, which is apparently so hard up for money it makes people who aren't staying there pay-up. I've traveled to many countries, over the last 15 years and this is a first --- paying $25 for canceling 1 month in advance. Amazing.

  • Stayed February 2013, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask MichiganGirl7777 about Hosteria Del Mar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
1 review
1 helpful vote 1 helpful vote
“great beach”
3 of 5 stars Reviewed February 10, 2013

the hotel is somewhat run down but the management is doing some upgrade and the staff was very friendly.Our first unit was clean but shabby. On our second stay we had a large, clean and upgraded room in the back quite comfortable but right beside the generator and noisier. The restaurant is open from 11.00 on and the food was excellent. The beach is right at the door step and goes on for miles. It is a residential area not many restaurant around but a very good bakery close by,perfect for breakfast.
It was a good place for our first and last day of our stay in Puerto Rico and not far from the airport

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask spike1940 about Hosteria Del Mar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
1 helpful vote 1 helpful vote
“Proceed with caution”
2 of 5 stars Reviewed February 9, 2013

Ugh. Hosteria is such a mixed bag. The pros: an outward appearance of bungalow cool with breathtaking northern Atlantic views and within-steps beach access. But we rented the budget room, street facing, and the problems started: shabby room with rusted, hardware-store fixtures, worn bedsheets that barely fit the bed, a no hangers or bathroom shelves, a yellowed toilet seat with rusted bolts, and the deal breaker, hair from the prior guest in the shower. What you'd expect for VERY bargain travel.  Good news: newer fully operational air conditioning and refinished shower. Though staff was everywhere, most were aloof and busy tending to things other than guests. The weekends fill the beach with upscale, young Puerto Ricans who order drinks from the seaside bar, probably the place's primary revenue source. So the math doesn't add up:  always expecting something bungalow chic, but getting a run-down one star situation. Very glad we didn't pay rack rate.

If you're a beach junkie and can see beyond the grime, do it. But don't expect Phillipe Stark by the sea.  We moved to the Radisson and had our drinks.

Room Tip: Our review is based on street facing single. Not sure I'd risk $200 to see if the conditions imp...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask MrCharcoal about Hosteria Del Mar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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“Hotel Fraud”
1 of 5 stars Reviewed January 26, 2013

The entire website photograph's are a fraud. This hotel is old, run down and nobody is in control. No HOT WATER as we were told due to the fact that the day before was kinda cloudy. I have never seen filth like this before in any hotel establishment.
The best part was leaving!

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask Joseph R about Hosteria Del Mar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Disappointing”
2 of 5 stars Reviewed January 14, 2013

The only good thing about this hotel is the amazing ocean view. The hotel facilities are very dilapidated, the staff was ineffective, and the rooms lacked the very basic things such as hand/face soap and hangers.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Inna10 about Hosteria Del Mar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hosteria Del Mar

Also Known As:
Hosteria Del Mar Hotel San Juan
Hosteria Del Mar San Juan
Hosteria Del Mar Hotel
Hosteria Puerto Rico
Address: 1 Tapia St | Ocean Park, San Juan 00911, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Pets Allowed Restaurant Suites
Hotel Style:
#4 Romantic Hotels in San Juan
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Hosteria Del Mar
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