First, the positives: Room was outstanding (Felipe room on 3rd floor). Room itself was nice but nothing special, but it had a HUGE private balcony with hot tub and incredible view. Hotel itself is quirky, eclectic and fun to explore (my husband thought it was kind of "creepy" with all the masks and heads, but I loved it). Rooftop deck is nice and view is beautiful. Had very enjoyable dinner in the outdoor garden. Air conditioner worked well and had really hot water with great water pressure.
Now, the negatives: Attitude of staff left a lot to be desired. It's not that they were rude. They would answer a question if you asked them, but they sure didn't go out of their way to make us feel welcome and they offered no assistance or information unless we asked. For example, we asked if we might get some ice and they got it for us, but the impression we got was that it was an imposition to be asked to do so.
Room was on 3rd floor (no elevator) and although we were capable of carrying our bags, no assistance was offered even though we overheard them offer to carry other guests' bags.
Could not get water in hot tub to heat and asked the girl at the front desk who simply told me that I was doing it correctly and it should get warm later (it never did).
Saw the owner chatting with an employee in the lobby and waited several minutes for them to finish their conversation so we could ask the employee a question about directions -- owner finished her conversation and walked off, never acknowledging our presence. Saw her again at an adjacent table at dinner and again she never even spoke (and it's not like it was crowded -- only four tables were occupied, including hers).
When we were checking in, I asked if I might have some water and the desk clerk brought me some -- I discovered later that she'd billed it to my "honor bar" tab.
Most disappointing was that we had really looked forward to the Beach House--it was presented in the material we'd read that happy hour was held there every afternoon from 5 to 6 and it just sounded like a unique experience, yet when we inquired at the front desk we were told that someone is not there every day and that we could walk down there and just sit on the porch. Of course no one was there and sitting on the porch wasn't much of an experience.
Am I glad we stayed there? Absolutely.
Would I stay there again? Absolutely not.
- Official Description (provided by the hotel):
- This sprawling 22-room ocean-view boutique hotel features lush gardens, tree-shaded patios and secluded and private nooks at every turn. The Wine Deck offers breath-taking, panoramic views from the highest point in Old San Juan. The newly completed sculpture waterfall pool meanders through ancient brick passageways, past fragrant gardenias. Six active art studios and world-class piano recitals are all open to our guests. Unique, elegant and exotic: the Old World charm of The Gallery Inn. ... more less
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- Also Known As:
- The Gallery Hotel San Juan