We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hotel El Convento” 5 of 5 stars
Review of Hotel El Convento

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Hotel El Convento to your Saves list
Hotel El Convento
4.0 of 5 Hotel   |   100 Cristo St | Old San Juan, San Juan 00901, Puerto Rico   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #2 of 46 Hotels in San Juan
Huntsville, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Hotel El Convento”
5 of 5 stars Reviewed October 18, 2013

What a wonderful place to stay. This hotel was a convent at one time in it's history and it has a quiet ambiance about it that you don't often experience at a hotel. Our room was clean, neat and well decorated. We ate breakfast in the courtyard in the center of the hotel every morning and the food was excellent. In the evening they offer a wine and cheese hour in the upstairs patio by the swimming pool. We observed about 20 guests including ourselves enjoying this experience and everyone we encountered was friendly and having a good time. The staff at the hotel is excellent and very helpful. I will stay at this hotel again. Security at the hotel is very good and I felt safe and relaxed.

Room Tip: We stayed on ground floor with huge doors and balcony.
See more room tips
  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,750 reviews from our community

Traveler rating
    1,279
    311
    83
    55
    22
See reviews for
235
1,021
65
60
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (339)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
West Middlesex, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 18, 2013

My husband and I stayed at Hotel El Convento for about 5 or 6 days for our honeymoon. We absolutely loved it! It was extremely romantic, historical, clean, and the staff was friendly and helpful. They provide wine and cheese every night on the terrace, with candle-lit tables, coffee and tea all day, and the room service is great if you like to stay in. It is also a perfect location for sight-seeing since it is in the heart of Old San Juan. It is very easy to get to any location you would like from this hotel. The easiest way to get around is to walk, or take a cab. I would not recommend driving/parking your own car. The hotel has a couple of restaurants in it, and the food was absolutely delicious, and the service was great. We would also highly, highly recommend walking a few blocks to a romantic and high-end restaurant called "Marmalade", you won't be disappointed. There is so much to do and see in both Old San Juan, and San Juan (just a short cab ride away), just ask the hotel and they can give you great suggestions. They even write you a hotel letter enabling you to use the beach and hotel facilities in San Juan for free just for being a guest of Hotel El Convento. The view from our room was beautiful as well, overlooking the terrace and ocean, we got to see some gorgeous sunsets! If you are the type that prefers modern, sterile-like hotel stays while you're away, this would not be the place for you. This is a very old, perfectly preserved hotel (over 400 year old convent) that allows you to feel like you are in a different time for awhile...a slower, more relaxed time, which is exactly what we were looking for! We couldn't have been happier with our honeymoon stay!

Room Tip: Be sure to let the hotel staff know what kind of window/terrace view you would like so they can bett...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Des Moines, Iowa
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 16, 2013

Our room was not ready upon our arrival. The hotel does have a history but it's not worth the price. I realize that they are trying to preserve the hotel but your paying top dollar to stay in an outdated hotel. The rooms, and bathrooms are very small. The beds are old and sqweeky. The bedding is absolutely dreadful. The air in the hotel is very dry, dusty, and musty despite running the AC. Our entire family left with what appears to be sinus infections. Great location to walk around Old San Juan but that is all. Do not attempt to drive to this hotel! There is NO parking at all!

Room Tip: Many off the rooms have no windows so make sure you ask!
See more room tips
  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EROSA, General Manager at Hotel El Convento, responded to this review, October 18, 2013
Dear Chad L.:

Hotel El Convento is a lovingly restored and maintained 362 year old former Carmelite convent; a far cry from your typical modern resort. We are heartened by the overwhelmingly positive feedback that we have received from our valued guests over the years. Indeed, they have voted us the #1 hotel in San Juan on TripAdvisor.com for more than 10 consecutive years. I am sorry that you and your family felt otherwise. To clear up several of your misstatements let me point out that ALL of our guest rooms have windows and we have ample parking facilities across from the hotel’s main entrance.

Sincerely,

Efraín Rosa
General Manager
erosa@elconvento.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 15, 2013

We just had a fantastic stay at Hotel El Convento. The staff was extremely friendly and always eager to assist us, answer questions, suggest activities, and set up tours for us. The food at all three restaurants was so good, my husband did not want to eat anywhere else! We had breakfast in the beautiful courtyard every morning. We did try some local cuisine, but we always made sure to be back at the hotel for the nightly complimentary wine and cheese reception. Water, tea, coffee, and fruit are also available 24 hrs. a day. The hotel is beautiful and the location in Old San Juan is excellent. If you want to visit the beach, you can get a pass to one of their sister hotels and spend the day enjoying their amenities. We will definitely return to Hotel El Convento!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cruz Bay, St. John
Top Contributor
71 reviews 71 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed October 15, 2013

If you're looking for authentic lodging in Old San Juan, this is your place. The property is a restored convent in the heart of the city. I'm normally not one for historic hotels but this one has been done right - modernized enough to make you feel right at home but with an original feel with wrought iron, tile and color. It's small enough that the staff makes every effort to make you feel more like family than just another guest. You'll be within a mile walking distance to plenty of Old San Juan sites, right across the street from a famous cathedral where Ponce de Leon's remains are contained, and a few blocks away from El Morro and San Cristobal fortresses. You really can't beat the location. There's a small pool and hot tub, a number of gathering spots, pots of fresh herbs growing on the sun deck, outdoor dining, a couple of good restaurants on site and a library with complimentary fresh fruit, coffee and water handy. We would stay here again in a heartbeat. We were celebrating an anniversary and to our surprise, the hotel sent us a bottle of champagne our first night. Very thoughtful. The only thing we would change is the beds - we prefer soft beds and ours was quite firm. Not uncomfortable, just firmer than our taste. TIP: I found a better rate on Expedia than on the hotel website.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dallas
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 14, 2013

Highly recommend this hotel. The staff was super friendly and helpful. We loved Franklin at the front desk - he always gave us good food recommendations and greeted us with a smile. It is a quiet and peaceful hotel in a neat city!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florida
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 14, 2013

This hotel is a historic hotel, but they have done a great job updating it. The environment of the hotel is very nice. There is a center courtyard that is open. This is where the restaraunt and the Tapas bar are. The walkways are created into a large patio with small tables that you can sit outside your room. It feels very old spanish. The things you read about in books.

There were beautiful wedding receptions held here both nights we stayed. Truly an exquisite location.

One thing I don't think I truly understood until I stayed was that if you do not need to rent a car, don't! The streets are very narrow. There is a lot across the street, but really, seriously, if you are only staying in Old San Juan, you don't need it. I cannot tell you how many cars I saw with dented fenders or missing mirrors.

You can walk anywhere you need to go. Apparently September and October are their slow seasons so some of the shops were closed for holiday.

Really nice...

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel El Convento? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel El Convento

Address: 100 Cristo St | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in San Juan
#1 Romantic Hotel in San Juan
#1 Family Hotel in San Juan
#2 Business Hotel in San Juan
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel El Convento 4*
Number of rooms: 58
Official Description (provided by the hotel):
Located in the heart of historic Old San Juan, Hotel El Convento has set new standards of luxury, comfort and service while preserving the rich character of this former 16th century convent. This landmark treasure, a member of Historic Hotels of America and Small Luxury Hotels of the World, has earned four diamonds from AAA each year since its opening. This is the exclusive hotel experience to indulge the most discriminating of travelers, and is a hotel like no other. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Expedia, Booking.com, Priceline, Despegar.com, Odigeo, TripOnline SA, Jetsetter and Tingo so you can book your Hotel El Convento reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
El Convento San Juan

Owners: What's your side of the story?

If you own or manage Hotel El Convento, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.