We stayed here one night and the location, in the heart of Old San Juan, could not be beat. It's very pricey, though. Everyone was friendly. We had trouble finding the valet parking area and when I called for direction they were very vague. Also, there was only one woman working the check-in area and she kept having to answer the phone so we had to wait a while (and when u r as tired as I was, from travel, that was irritating). We also had the room next to the elevator and I was not too happy about that. As a rule, I sleep with earplugs when traveling b/c I am such a light sleeper, but I thought this room should definitely come with a warning and a discount. The wine and cheese at 6pm was a nice touch. The view is great. All in all, everyone was nice; the woman at the counter was very helpful in referring a local restaurant and the bellman helped us with parking the car when we made a wrong turn. My husband wanted to go all out on this trip, b/c normally we stay at more budget-friendly hotels. The room was reasonably clean and it was nice to have coffee available and bottled waters.