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“So good we extended our stay” 5 of 5 stars
Review of Hotel El Convento

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Hotel El Convento
4.0 of 5 Hotel   |   100 Cristo St | Old San Juan, San Juan 00901, Puerto Rico   |  
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Ranked #2 of 47 hotels in San Juan
Portland
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
10 helpful votes 10 helpful votes
“So good we extended our stay”
5 of 5 stars Reviewed February 25, 2013

We came to San Juan a few days early before our cruise was to start and booked at El Convento on a recomendation from a business associate. The first thing that happened at check in was an upgrade to a better room then we had booked. After a da,y we cancelled our reservations at a less expensive property and just relaxed here. The staff was charming and did everything they could to make our stay wonderful. Our room had a view of the harbor and we we had breakfast in the room with the verada doors open watching the ships pass by. The bed was very comfortable and the bath large and well appointed as was the entire room. Rooms are located around a center courtyard that serves as the resteraunt. There was a large wedding reception going on one night but with the extra sound proof door in the room we heard nothing.
The roof top pool, hot tub, sunning area was just the right size and we spent several afternoons just relaxing before dinner. Very well located in the old town and we walked to most major attractions in town. When we returned from our cruise and had 8 hours to kill before our flight, we were able to check our luggage with them while we did some more sight seeing.
Have to agree this is "\"Off the charts good"!

Room Tip: 4th floor has direct access to pool and sun deck. 410 has great view of harbor.
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (315)
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Hershey, Pennsylvania, United States
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 25, 2013

I stay in many hotels, and I am impressed with the ability of the staff at Hotel El Convento to make the guests really feel welcome. They all go out of their way to truly accommodate the guests. A beautiful hotel. The plunge pool is an extra plus after a hot day of touring Old Town. The restaurant is excellent.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
charlotte, North Carolina
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 24, 2013 via mobile

Overall we enjoyed this lovely historic hotel with excellent customer service and Old San Juan charm. The wine and cheese reception @ 6pm is not to be missed and a great way to meet fellow travelers. Get there right at six as is very popular. This little pool on the rooftop is a lovely quiet retreat. Enjoyed the Mojitos and the tapas bar. The main restaurant not so much. Stayed in room510 and had quiet nights with the sound proof door. The only downside if you like freezing cold air at night you may be disappointed. The room has a hard time dropping below 75-73 degrees. The bed is a little hard but the room quaint and the views nice. The staff is very friendly. Get a letter and go to the Isle Verde sister hotel for free and enjoy beautiful beach and nice pool.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
American Canyon, California
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 23, 2013

Just got back from our stay at El Convento Hotel in Old San Juan and I know why its on of the 25 best small hotels in the world. This hotel is all about old school service and charm. In the heart of Old San Juan, and just walking distance from all the good historic stops, great shopping and really good restaurants. The hotel food is really well done and the best Tapa's bar in San Juan is part of the hotel. Special sound proof doors have been added so the rooms are quiet. Small rooftop pool and hot tub, but if you want a beach to sit at you can go to sister hotels Marriot Courtyard or La Concha. Everything about this hotel is just "First Class" all the way!!. I am from Puerto RIco and this is my new hotel for each trip I make back home. We already making plans for out next stay at El Concento.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jasper, Alabama
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 20, 2013

Average at best. No air conditioner because it was controlled by a motion detector which switched off the air whenever we left room or were just asleep! Great ambiance, great location. Poor quality because we paid top dollar $500 per night after taxes!

Room Tip: Ask for any floor except top (5th) because a/c turns off when not in room. The air conditioner is at...
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  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EROSA, General Manager at Hotel El Convento, responded to this review, February 21, 2013
Dear Lynn3400,

Thank you for contacting me and given me the opportunity to make this situation right. After reading your review, we verified every room on the fith floor and found only one room that had problems with the thermostat as opposed the entire floor. Still I am bringing an expert on the AC systems who will verified every room in order to ensure that this is not an issue in any of our other rooms. Please feel free contact me at your convenience as I would like to have the opportunity to speak with you and perhaps offset any ill feelings towards our hotel. I can assure you that our entire staff works really hard to maintain a positive experience for our guests and we will make sure to keep improving each area of the hotel in order to exceed our guests expectations.

Once again I apologize for the inconveniences that you have shared with me and look forward to being able to find an amicable solution.

Always at your service,

Efrain Rosa
General Manager
Hotel el Convento
erosa@elconvento.com
787-505-3780
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spring
Top Contributor
52 reviews 52 reviews
36 hotel reviews
Reviews in 33 cities Reviews in 33 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed February 20, 2013

We spent 2 nights at El Convento prior to boarding a cruise, just as we had several years ago. Once again, an excellent choice! The friendliness of all staff members of the hotel and restaurants makes all the difference. We love the location which allows walks to museums and El Morro. I mentioned to the young women at the desk that our return flight after the cruise was late in the afternoon of the day the cruise docked. She suggested we taxi from the cruise port and leave our luggage in their storage until we needed to leave for the airport. This allowed us to spend more time exploring Old San Juan and avoiding long hours at the airport waiting until we could check in luggage. This experience along with the wine and cheese hour on the balcony as well as sitting in the hot tub on the roof in the evening make wonderful memories of our trip.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westmont, New Jersey
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 18, 2013

Don't expect glamor and glitz at the Hotel El Convento, or a beach view. This little gem of a hotel is all about soaking up the history of old San Juan in a comfortable, quiet (except for the rooms overlooking the bars adjacent to the hotel), and historic setting. Service is quite good, there are three restaurants in house, and the rooms are varied and some are quite unusual and interesting. This is not a cookie cutter place, not a chain, but has so much Puerto Rico personality that I stay here every chance I get. Don't miss it.

Room Tip: Many of the rooms are unusual, with very high ceilings and architecture befitting the hotel's pa...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel El Convento

Address: 100 Cristo St | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in San Juan
#1 Romantic Hotel in San Juan
#1 Luxury Hotel in San Juan
#1 Family Hotel in San Juan
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel El Convento 4*
Official Description (provided by the hotel):
Located in the heart of historic Old San Juan, Hotel El Convento has set new standards of luxury, comfort and service while preserving the rich character of this former 16th century convent. This landmark treasure, a member of Historic Hotels of America and Small Luxury Hotels of the World, has earned four diamonds from AAA each year since its opening. This is the exclusive hotel experience to indulge the most discriminating of travelers, and is a hotel like no other. ... more   less 
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Also Known As:
El Convento San Juan

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