My husband and I stayed at Hotel El Convento in late November 2012, and it was one of the best hotel experiences we have had. We had stayed in luxury hotels before, like the Omni and Four Seasons, and Hotel El Convento's customer service was on par with those hotels. The only down-side is that they did not have a shuttle to the airport, but it's probably difficult for them to have one, given it is not a large hotel. The manager's reception was awesome, as was the pool and lounge area, with views of the ocean. We're in our late-twenties, and we would recommend this hotel to people of any age. If we ever make it back to San Juan, we would definitely stay in Hotel El Convento again.