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“Great Location!!” 4 of 5 stars
Review of CasaBlanca Hotel

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CasaBlanca Hotel
3.5 of 5 Hotel   |   316 Fortaleza St. | Old San Juan, San Juan 00901, Puerto Rico   |  
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Ranked #6 of 44 Hotels in San Juan
Certificate of Excellence
Brooklyn, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Location!!”
4 of 5 stars Reviewed October 31, 2013

I researched my trip to PR for months; I was looking for a hotel located right in the heart of Old San Juan affordably priced without sacrificing comfort. We were very happy with our stay at the hotel, we stayed in room 2I it was clean & since it’s located to the back of the hotel it remained quiet even with the construction going on outside. The breakfast was delicious and guests receive 20% off their bill. There is no elevator so if you are unable to walk up stairs I would suggest you stay on a lower floor, but do attempt to climb to the top at least once to enjoy the rooftop view. The only thing that bugged me was the window in our room that looked out to the hallway, it needs a curtain because it lit up the room at night, I had to put a towel over it to block out some of the light. One last thing I have to mention is hotel employee Miguel, he was so kind in helping us plan our stay in PR, he helped us map out sites, and gave us advice on where to eat and drink. He is very polite and gracious.

Room Tip: No Elevator so stay on lower floor. Fortaleza street is currently being repaved until December 2013...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Kwilliams117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce O, Manager at CasaBlanca Hotel, responded to this review, November 1, 2013
Dear Kareen,

Thank you so much for your review! We are so happy you had a chance to enjoy our breakfast and the view from our rooftop. We have installed a curtain in 2I today thanks to your comment and have made a list of other rooms that might have this same issue so it can be fixed for future guests. It is incredible all the little things that can slip out attention and this is why we really like Trip Advisor as a tool for communication.

You guys make us better with every review!

We hope to see you back in PR soon,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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631 reviews from our community

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Level Contributor
3 reviews
5 of 5 stars Reviewed October 29, 2013 via mobile

This is a great boutique hotel in the main street in old sj. Is a 5 floor biulding in the old centre, so don't expect an elevator here or in any old centre in any part of the world. Great rest and family like service. Say Hi to the chef!!!

  • Stayed October 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Jtravel1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce O, Manager at CasaBlanca Hotel, responded to this review, November 1, 2013
Dear Jtravel1967,

Thanks for your review!!! We will say hi to Chef Felvio for you, I take it you liked breakfast. We are very pleased to read your comments and sometimes wish everyone knew about how good our breakfast really is.

Please visit us again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed October 28, 2013

My boyfriend and I recently stayed for 2 nights in a standard queen after having spend a few days doing the "beach resort" thing on the east end of the island. I'm definitely glad we decided to stay in Old San Juan itself instead of nearby - was great to have a home base to drop stuff off and take a break during the day - location is fantastic!

The Casablanca appealed to us because of it's uniqueness and affordability and it delivered on that. We'd been a little spoiled at the beach resort with a free upgrade to premium ocean view balcony room so in comparison, the room seemed a little cramped, but I know it's not a fair comparison. The decor in the room/bathroom was fun, the A/C worked great, and it wasn't too noisy despite the construction. The bed was ok - frame was a little creaky but the mattress was ok. Pillows were a little flat for me but I like them really fluffy. A wardrobe or closet would have been nice and I did miss having a hair dryer and an iron in the room. We might have been able to get one at the front desk - we didn't follow up to ask and there wasn't any kind of "welcome" book in the room that we could find out about amenities available; that's an easy fix that would be nice.

Overall: good value, great location, unique rooms. Some small things to improve on but nothing critical.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Amy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Concord, New Hampshire
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed October 28, 2013

We had a brief tour last May when we had a day stop over and I fell in love that day but we never saw our room. I imagined for 5 months what our room looked like and we were not disappointed.
Check in was a breeze as we had already paid in advance. Now for the trip up to the fourth floor.
I had the two carry on bags, two shoulder bags and my husband had the 50 pound suitcase. If you've read other reviews, you know there is no elevator. Yes, its true... the stairs are BRUTAL.

Got to our room, 4G and knew that every step we took up to our room was more than worth it!
Our room was actually on the larger side with a large wardrobe and a smaller desk with the tv on it. Bathroom was good size but there is no counter space like everyone states. But there is a stand in the corner that you can place your toiletries on.

We had a walk out with our room. It was a large space with four lounge chairs. We spent a lot of time out there. Noise wasn't an issue inside the room but you could hear the street noise from our walk out balcony.
Almost forgot about the rooftop. Great views of the city.
There were imperfections with the room, peeling paint but to me, it was part of the charm. The linens were clean, bed was comfortable, was in Old San Juan... why fret about the little stuff.

We had breakfast at Ricks Café in the back of the lobby. Guests of the hotel get 20% off their bill. Decent breakfast. Coffee is available to guests 24 hours a day, no charge and my husband who loves his coffee said it was pretty good.

This hotel may not be for everyone but we will definitely be back and we will also book the same room and climb those BRUTAL stairs...

Room Tip: Rooms on the back side are quieter. No elevator.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank ohmandy99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed October 27, 2013

We stayed here two nights pre-cruise. I reserved through the hotel website and requested a 2nd floor, quiet room which is exactly what we got. I had also emailed ahead of time saying that we would like someone to help us with our luggage. The staff was very accommodating - if you need help with something, just ask...and please be sure to tip appropriately! We even arranged for the bellman to help us walk our luggage to the cruise terminal. Yes, the room was small, but comfortable with plenty of hot water in the shower and an A/C that worked well. We had an inside room which was very quiet. We took advantage of the rooftop view and loved relaxing in the tub while enjoying a bottle of wine. We were the only ones up there so it felt very private and romantic. The location can't be beat for OSJ. We would stay here again.

Room Tip: We had a second floor interior standard room which was small but quiet and comfortable.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ciciHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia
Level Contributor
65 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed October 26, 2013

We stayed here prior to going on a cruise on the Carnival Valor. The location is perfect to get around old San Juan and the cruise port. The lobby shouts "Eclectic" and keeps your eyes moving trying to take in everything. To the rear of the lobby is "Rick's Cafe America" and the bar does not open until 6PM. They show clips from Casablanca on the wall on the far end of the bar.
We had a basic room which actually had a window that opened to the Lobby. The room was small by American standards but the bed was more than comfortable. The bath was also small but provided a shower, toilet, and wash basin. Our friends had a balcony room which was large and comprised of two rooms plus bath. The rooms are also very eclectic in there decoration.
The one drawback is a lack of elevator but the porter carried all our luggage up to the room.
We also had breakfast here and the food was prepared well and as described in the menu.
The cruise port is a short walk (almost all down hill) from the hotel and took probably ten minutes.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank brote
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albufeira, Portugal
1 review
3 of 5 stars Reviewed October 23, 2013

The lobby looks great with all the nice furniture. The room had the pretty plastic cracked bowl for a bathroom sink, the floor was speckled colored cement, bathroom floor had spots of leftover dried spackle, a covered couch 6 inches from the bed, the worst part about the room was the light coming thru the frosted windowpane kept the room lit up all night with no curtain or hardware for us to even throw something over it. The room over looked the lobby. Don't look for perfection here, semi-comfortable, staff was nice & resourceful. My assumption is any hotel under $150 will get you this type of hotel.

  • Stayed October 2013
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank moretrvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about CasaBlanca Hotel

Address: 316 Fortaleza St. | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
Ranked #6 of 44 Hotels in San Juan
Price Range (Based on Average Rates):
Hotel Class:3.5 star — CasaBlanca Hotel 3.5*
Number of rooms: 32
Official Description (provided by the hotel):
Currently under Major renovation for the elevator. CasaBlanca is a walk-up (no elevator) Boutique Hotel with 32 guestrooms with a lot of character and a personalized experience. We want you to love San Juan as much as we do by making sure your stay is pleasant and memorable. The structure is Spanish from the 1900's therefore rooms are mid to small sized, air conditioned and impeccable. Our beds are comfortable and equipped with microfiber linens and Hypoallergenic pillows, our bathrooms are small but private and unique, with amenities from the organic brand - Archive - to microfiber towels. Please ask front desk for complimentary items you might have forgotten to pack. Also available are: iron, steamer, hairdryer, 24 hrs water, coffee and ice. Cafe Americain conveniently located in the lobby serves a delicious breakfast every morning from 8 - 12 pm while streaming our favorite Hollywood movie CasaBlanca. Restaurant hours are 8am - 10pm with a reset hour at 5-6pm all week except Monday-Tuesday only open 8am-12pm. Offers a lunch menu selection of local cuisine as well as light options as sandwiches and salads. Diner is informal and only open Thur-Sat with the best "comida Criolla"in town. Our Sun Deck offers guests a memorable experience with magical views of Old San Juan, watch the cruises as they disappear into the bay or enjoy the historical views of San Cristobal Fort next to the open Caribbean Sea. From tanning to reading, enjoy our comfortable lounge chairs, as well as our stone bathtubs provided for a deep relaxation in fresh water at your own desired temperature and time as it is open 24 hrs. Everything from our menu is available with one quick call to guest services from our service phone. Still worried about catching up with friends and family or posting your recent vacation pictures online, or maybe send a late work related email, not a problem, our high speed Internet is available everywhere in Hotel grounds. We are a smoke free, environmentally friendly, historically preserved Hotel where you will find a smiley face where ever you go! ... more   less 
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