My wife and I stayed here prior to our cruise that departed out of San Juan. We loved it's location right in the middle of Old San Juan and only a couple of blocks from the cruise port. The decor was fabulous and the staff was very friendly and courteous. They were always ready and available to assist us with any of our needs and questions. On the day that we checked out, they allowed us to store our luggage there for the day since our cruise ship did not depart until later in the evening which allowed us another day to explore Old San Juan.
The only con that I could come up with was the fact that it did not have an elevator and our room was on the fourth floor. However, a member of the staff quickly grabbed our bags and carried them up to our room for us but we did have to bring them down ourselves. Although, I'm sure the staff would have been more than happy to assist us with carrying them down if we had asked. From what I understand, very few of the hotels in Old San Juan have elevators in them as they are mostly located in the older, original buildings which are fairly small in terms of a hotel. For what we got in return (comfort, service, decor, etc.), the lack of elevators was more than tolerable. In short, my wife and I absolutely fell in love with this hotel and we will be returning here on our next visit to San Juan!