When I first walked into the Sheraton, I was very skeptical. The loud music and the colorful Front Desk threw me off from the usual look of the Sheraton.
Upon check in I was greeted by Ashley who was very kind. She had seen that I was staying for several weeks and had called the night manager, Rosemary to greet me. What a wonderful surprise! Rosemary properly introduced herself to me; her and Ashley worked efficiently to make sure I had a good room
During my stay, the housekeeping was very efficient, and everything was always clean and replenished. I was a little bit dissapointed that there was no IHome in the room (isn't that a brand standard) however, I often met Chris and Jonathan who would be checking the rooms to make sure they were clean and they were very clean. The Sheraton Sweet Sleeper is always a treat.
The room service is overpriced but tastes very good. However, they are very inefficient in getting extras. (extra fork, extra water etc.) it took about 2 hours for me to get a fork one night and the next night it didn't even come.
The pool still needs some renovation done but the view is amazing and my server, Rebecca was chatty and fun. The club lounge is exceptional. I had to pay 30 dollars a night per person but it was definately worth it. The variety of cold foods is very good and the attendant, Hector was attentive and kept everything clean.
Choices the restaurant was also a memorable experience. The young girl Paula and the gentleman Gabriel treated me with respect and made sure my steak was cooked properly. The service was efficent and fast.
I would often go down to the Front desk to ask for silly things and they would always have everything. All the staff is friendly: Chris, Cesar, Grisell, Amarilis, Alejandro and Odin to name a few. (Yes I stayed for long enough to remember all their names!) All of them have great knowledge about the area, prices and know what they are doing. They even convinced me to become an SPG member and it has been a treat!
As for location and hotel noise levels, I was there during the electronic holiday party and there was a lot of movement in the hotel itself. The guests that stay there during the electronic holiday party were loud and crazy. However, as soon as I called down to security, Javier the security manager at the time took care of everything! How efficient.
Location of this hotel is not ideal but it is only a 20 minute walking distance to Condado (which is a realy cool area) and although I was too scared to use, there is a public transportation right outisde the hote but why would you come to Puerto Rico and be cheap to not spend money on a taxi thats only 15 dollars to old san Juan. If youre here for business and need somewhere quiet this isthe place to be.
My most memorable thing from the hotel was the way the staff treated me during distress. Upon check out, my flight got delayed several days ( I believe it was a week) and the hotel had given me a very impressive rate and a wonderful room even though they looked busy. The manager Dominique Haacke and Lorna had come out to personally greet me and explain to me the situation with Jet blue. They helped me work with the concierge, Nicole and Michelle to figure out flights while Jet Blue was messing up everywhere. I was throughly impressed with how attentive all the staff were from every departement. When I checked back into the hotel for my 3rd time, Lyseida was the front desk agent and had given me several amenities as she knew my distress.
Finally after 4 long weeks at Puerto Rico, I was checked out by Marcos who was quick and knew what he was doing despite my complicated check in. As I was leaving I was greeted by the supervisor at the time, Cynthia and I leftPuerto Rico feeling good despite my fatigue and the snow I was going back to!
This hotel is excellent and the staff truly care about their guests; they are providing service from the heart and no matter how far away from old san juan, I would rather stay here than anyother property because of the people.
- Also Known As:
- Sheraton Puerto Rico Hotel San Juan
- Sheraton Puerto Rico Hotel And Casino
- Sheraton Puerto Rico Hotel
- Official Description (provided by the hotel):
- Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more less
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