Hotel itself is beautiful. Valet and Bellman are wonderful. Housekeeping is a tragedy. They also took my bathing suite while removing towels that I never got back after numerous calls to hotel manager! Never got my rewards applied to my account either. She did give us another room with a disgusting view of bricks and a parking lot. This was an anniversary trip we had been planning for awhile. We paid extra for club level amenities it was good with a variety of choices daily. It's a shame staff is not better trained for housekeeping as this could be a top notch resort. Rooms are filthy.
- Also Known As:
- Sheraton Puerto Rico Hotel
- Sheraton Puerto Rico Hotel San Juan
- Sheraton Puerto Rico Hotel And Casino
- Official Description (provided by the hotel):
- Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more less
- Reservation Options:
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