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“Great for conventions & cruisers” 4 of 5 stars
Review of Sheraton Puerto Rico Hotel & Casino

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Sheraton Puerto Rico Hotel & Casino
4.0 of 5 Hotel   |   200 Convention Boulevard, San Juan 00907, Puerto Rico   |  
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Special Offer
4th Night Free & Credit
Ranked #14 of 45 Hotels in San Juan
Certificate of Excellence
Boston, Massachusetts
Level Contributor
68 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Great for conventions & cruisers”
4 of 5 stars Reviewed September 11, 2013

The location is a bit off if your plan is to wake up & roll onto the beach, it is walking distance though in Condado. Or if your intention is to have a romantic escape, also wouldn't think it the most kid friendly pool in PR. It's rather small. The pool bar is open bankers hours during the week.
As an admin assistant I highly recommend this for conference booking though, great rooms for meetings and you can relax in the infinity pool after.
If your plan is to have mostly business & some tan & Sun this is perfect. The rooms are very clean, staff is friendly.
I wouldn't eat in the in house restaurant though (or maybe ordering fish on a Sunday) wasn't the best idea. I was ill for most of Monday even had to.ask for a late checkout. Which is about $10 per hour after noon.
We booked this same day thru P line

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominiqueHaacke, Front Office Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review, October 2, 2013
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1,376 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (342)
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English first
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed September 11, 2013 via mobile

Considering the location I get the inflation of prices on room service, the restaurants on sight and the spa which is why we ventured outward. For the most part the staff wasn't very helpful, they could've mentioned the key operating elevator, and the fact that the bus was coins only. The level of hospitality changed between night and day; more hospitable in the day. Marissa the housekeeper on our floor was very accommodating. The girl with glasses at the front desk during the day let us check in early and let us switch rooms with no problems.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominiqueHaacke, Front Office Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review, October 2, 2013
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed September 5, 2013

We travelled to P.R in July. The staff was pretty nice and friendly over all, but Michelle the concierge was amazing!! She helped us plan two excurations.

The Hotel was beautiful! we have a executive suite, the room was large and well thoughtout with a balcony over looking the pool area and old san juan.

If you go to P.R DO the bioluminescent kayaking with the glowing lagoon it was amazing!!! also did the rainforest tour with the swimming in the waterfall. The guide was really good and made it a great time.

The Choice restaurant was great for breakfast!! very good food, and dinner there was really good too.

It is about a 30 minute walk to old san juan and there isnt to much to do in the area directly but if you plan to drive its great.

Did have a few issues with Housekeeping and the room being left open, but i work at a hotel and im a housekeeping manager so i was understanding and the hotel staff took care of us very well.

A shout out to Lorna Garnier for taking care of us.

All in all it was a great stay.

Room Tip: i would highly recommond the suite with the balcony
See more room tips
  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorna G, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review, September 9, 2013
Dear Mr-Travel21,
we are happy to hear that you had a fabulous stay with us. Great choices of activities that certainly are memorable. We will share your feedback also with Michelle as she is a true asset to the team.
Hopefully, we will be able to welcome you back again in the future.
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Denver, Colorado
Level Contributor
186 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed September 4, 2013

I stayed here for a conference, and I was blown away by how beautiful the facilities are. The conference rooms are very well-maintained, and they have many rooms of different sizes. The hotel pool is amazing; it is an outdoor infinity pool. I wish I could have spent more of my time out there! There is even a tiki bar/restaurant poolside. The food and drinks there are great. The hotel bar and restaurant is also a nice place to relax; great food, drinks, and service. The hotel rooms themselves are relatively spacious and very well-maintained. The casino is nice and a great way to kick back after a long day. My only complaint is that the location of the hotel is very far from the ocean; you have to take an expensive cab or walk along the freeway to get to it. Other than that, I would highly recommend staying here!

Room Tip: They have suites that overlook the pool-absolutely stunning!
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorna G, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review, September 9, 2013
We are happy to hear that you had such an enjoyable stay with us. Hopefully, we will be able to welcome you back in the future.
Kind regards,
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Brentwood, California
Level Contributor
78 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed September 4, 2013

Well, what can I say….How about this is the best alternative location in San Juan if you can’t get a beachfront hotel.

The Sheraton offers everything you would want in a major resort and located close to Old San Juan. My wife and I flew out to PR for personal business and I decided to utilize my Starwood, Hilton and Marriott points for our week long stay. We started with the Sheraton.

The property is new opening in 2009. It still has that new feeling too it and very well taken care of. They two major restaurants in house and a great lobby bar. If you’re driving, don’t bother paying the valet and/or self-parking fee. There’s plenty of parking around the hotel. The rooms are very clean and their pool area is stunning!!

My only complaint for this property is the front desk. It appeared that they were short staffed with the lines I witnessed form. I myself had to wait nearly 14 minutes before talking to an agent.

So, TPA community, I give this property 4 Stars!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos P, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review, October 3, 2013
Saludos Angel A! Thank you very much for sharing your past experience while staying with us and for being such a loyal SPG Member. Our goal is to make you and your loved ones feel at home and it seems that we succeeded this time. Regarding the wait time at the Front Desk, we will adress your concern with our Front Office Manager to ensure that no other guests have the same experience. Please, come again and give us the pleasure to keep welcoming you everytime you visit Puerto Rico. Regards.
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Wausau, Wisconsin
Level Contributor
110 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed September 4, 2013

We chose this hotel because we were staying in San Juan after a cruise. It was a simple walk of several blocks on nice sidewalks to reach the motel. It was visible from the pier. The hotel itself was a very nice property. The front desk and concierge were helpful to us, and taxis were ready and waiting. There is no smoking in the hotel, and I assume in the casino. There is a free shuttle service to take you around San Juan, with convenient stops near the hotel. I would definitely recommend this to anyone visiting Old San Juan, or cruising from San Juan.

Room Tip: The casino is on the ground floor. Our rooms were on the 3rd floor, and very quiet.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorna G, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review, September 7, 2013
Hi Ann,
Thank you for your time to review our property. Nice to see that you had a great time while staying with us.
See you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Split, Croatia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 4, 2013

The service & the accomodation is absolutely fantastic..The facilities & rooms were clean, very homy..The staff were great & the food as well! The vicinity or the location of the hotel is very near & accessible to the airport at the same in the shopping center.The casino were amzing including the great staff & great cusine served by the dining/restaurant too.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorna G, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review, September 7, 2013
Thanks for your review. We hope to be able to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in San Juan
#8 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Official Description (provided by the hotel):
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 
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Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino

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