We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful Hotel with Guest Staff” 4 of 5 stars
Review of Sheraton Puerto Rico Hotel & Casino

Save Saved
You added Sheraton Puerto Rico Hotel & Casino to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Sheraton Puerto Rico Hotel & Casino
4.0 of 5 Hotel   |   200 Convention Boulevard, San Juan 00907, Puerto Rico   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Book Early and Save
Ranked #12 of 47 hotels in San Juan
Toronto, Canada
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Beautiful Hotel with Guest Staff”
4 of 5 stars Reviewed September 5, 2013

We travelled to P.R in July. The staff was pretty nice and friendly over all, but Michelle the concierge was amazing!! She helped us plan two excurations.

The Hotel was beautiful! we have a executive suite, the room was large and well thoughtout with a balcony over looking the pool area and old san juan.

If you go to P.R DO the bioluminescent kayaking with the glowing lagoon it was amazing!!! also did the rainforest tour with the swimming in the waterfall. The guide was really good and made it a great time.

The Choice restaurant was great for breakfast!! very good food, and dinner there was really good too.

It is about a 30 minute walk to old san juan and there isnt to much to do in the area directly but if you plan to drive its great.

Did have a few issues with Housekeeping and the room being left open, but i work at a hotel and im a housekeeping manager so i was understanding and the hotel staff took care of us very well.

A shout out to Lorna Garnier for taking care of us.

All in all it was a great stay.

Room Tip: i would highly recommond the suite with the balcony
See more room tips
  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorna G, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review, September 9, 2013
Dear Mr-Travel21,
we are happy to hear that you had a fabulous stay with us. Great choices of activities that certainly are memorable. We will share your feedback also with Michelle as she is a true asset to the team.
Hopefully, we will be able to welcome you back again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

938 people have reviewed this hotel

Traveler rating
    302
    365
    159
    55
    57
See reviews for
177
297
42
207
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (238)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Tampa, Florida
Top Contributor
51 reviews 51 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed September 4, 2013

I stayed here for a conference, and I was blown away by how beautiful the facilities are. The conference rooms are very well-maintained, and they have many rooms of different sizes. The hotel pool is amazing; it is an outdoor infinity pool. I wish I could have spent more of my time out there! There is even a tiki bar/restaurant poolside. The food and drinks there are great. The hotel bar and restaurant is also a nice place to relax; great food, drinks, and service. The hotel rooms themselves are relatively spacious and very well-maintained. The casino is nice and a great way to kick back after a long day. My only complaint is that the location of the hotel is very far from the ocean; you have to take an expensive cab or walk along the freeway to get to it. Other than that, I would highly recommend staying here!

Room Tip: They have suites that overlook the pool-absolutely stunning!
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorna G, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review, September 9, 2013
We are happy to hear that you had such an enjoyable stay with us. Hopefully, we will be able to welcome you back in the future.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brentwood, California
Top Contributor
61 reviews 61 reviews
40 hotel reviews
Reviews in 30 cities Reviews in 30 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 4, 2013

Well, what can I say….How about this is the best alternative location in San Juan if you can’t get a beachfront hotel.

The Sheraton offers everything you would want in a major resort and located close to Old San Juan. My wife and I flew out to PR for personal business and I decided to utilize my Starwood, Hilton and Marriott points for our week long stay. We started with the Sheraton.

The property is new opening in 2009. It still has that new feeling too it and very well taken care of. They two major restaurants in house and a great lobby bar. If you’re driving, don’t bother paying the valet and/or self-parking fee. There’s plenty of parking around the hotel. The rooms are very clean and their pool area is stunning!!

My only complaint for this property is the front desk. It appeared that they were short staffed with the lines I witnessed form. I myself had to wait nearly 14 minutes before talking to an agent.

So, TPA community, I give this property 4 Stars!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos P, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review, October 3, 2013
Saludos Angel A! Thank you very much for sharing your past experience while staying with us and for being such a loyal SPG Member. Our goal is to make you and your loved ones feel at home and it seems that we succeeded this time. Regarding the wait time at the Front Desk, we will adress your concern with our Front Office Manager to ensure that no other guests have the same experience. Please, come again and give us the pleasure to keep welcoming you everytime you visit Puerto Rico. Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wausau, Wisconsin
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 27 cities Reviews in 27 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 4, 2013

We chose this hotel because we were staying in San Juan after a cruise. It was a simple walk of several blocks on nice sidewalks to reach the motel. It was visible from the pier. The hotel itself was a very nice property. The front desk and concierge were helpful to us, and taxis were ready and waiting. There is no smoking in the hotel, and I assume in the casino. There is a free shuttle service to take you around San Juan, with convenient stops near the hotel. I would definitely recommend this to anyone visiting Old San Juan, or cruising from San Juan.

Room Tip: The casino is on the ground floor. Our rooms were on the 3rd floor, and very quiet.
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorna G, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review, September 7, 2013
Hi Ann,
Thank you for your time to review our property. Nice to see that you had a great time while staying with us.
See you next time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Split, Croatia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 4, 2013

The service & the accomodation is absolutely fantastic..The facilities & rooms were clean, very homy..The staff were great & the food as well! The vicinity or the location of the hotel is very near & accessible to the airport at the same in the shopping center.The casino were amzing including the great staff & great cusine served by the dining/restaurant too.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorna G, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review, September 7, 2013
Thanks for your review. We hope to be able to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 4, 2013 via mobile

I loved my room, the hotel is in very good shape. The pool is great, and there are good restaurants nearly, will definitively stay back. The staff is friendly but not over the top, the casino is awesome and the lobby bar have great drinks and daily happy hours. Cant wait to go back.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorna G, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review, September 7, 2013
Nice to hear that you had a great time while staying with us. We are looking forward to your next stay with us and appreciate you taking the time to provide us with feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
OMAHA
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 4, 2013

Very close to cruise ships. GREAT POOL! Fantastic view of the city! The Hot Tub and Pool was the way to unwind after getting off the cruise ship. We relaxed and watched the ship leave the port at night...What a way to end a vacation!!! Staff was Friendly and very attentive!

Room Tip: ask for a view of the port over the pool
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorna G, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review, September 7, 2013
Hola Dan,

we are glad that you enjoyed your stay with us. We hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Also consider these accommodations in or near San Juan
Mid-range, Quie...
Show More
1.7 mi away
Doubletree by Hilton San Juan
Luxury, Free in...
Show More
0.7 mi away
Caribe Hilton San Juan
Caribe Hilton San Juan
#16 of 47 in San Juan
3.5 of 5 stars 3,581 reviews
Pool, Casino, L...
Show More
0.8 mi away
The Condado Plaza Hilton
The Condado Plaza Hilton
#20 of 47 in San Juan
3.5 of 5 stars 2,531 reviews
Show Prices
Show Prices
Show Prices
Pool, Casino, L...
Show More
1.6 mi away
Sheraton Old San Juan Hotel & Casino
Quiet, Pool, Fr...
Show More
1.8 mi away
La Terraza Hotel
La Terraza Hotel
#1 of 47 in San Juan
5.0 of 5 stars 208 reviews
Free internet...
Show More
2.0 mi away
Hotel El Convento
Hotel El Convento
#2 of 47 in San Juan
4.5 of 5 stars 1,653 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Puerto Rico Hotel & Casino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Casino Hotel in San Juan
#3 Spa Hotel in San Juan
#6 Luxury Hotel in San Juan
#7 Business Hotel in San Juan
#8 Family Hotel in San Juan
#13 Romantic Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Official Description (provided by the hotel):
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, BookIt.com, Caribbean Online Mgt Corp., Starwood, Tingo, Travelocity, Otel, Hotels.com, BookingOdigeoWL, Despegar.com, Priceline, getaroom.com, Venere and Agoda so you can book your Sheraton Puerto Rico Hotel & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan

Owners: What's your side of the story?

If you own or manage Sheraton Puerto Rico Hotel & Casino, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.