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“Charming!” 4 of 5 stars
Review of San Juan Park Hotel

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San Juan Park Hotel
2.5 of 5 Hotel   |   Ave. Munoz Rivera #54 | Puerta de Tierra, San Juan 00902, Puerto Rico   |  
Hotel amenities
Ranked #25 of 47 hotels in San Juan
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Charming!”
4 of 5 stars Reviewed February 12, 2013 via mobile

I found the San Juan Park Hotel to be charming and adequate for our needs. It's not an upscale hotel, but it's cute and clean. It could use a little updating, but if you're just here to sleep and shower, it's fine.

Pros:
Staff - Nicole, the evening front desk clerk, was so helpful. We knew what we wanted to do, but not how to make it happen. She helped us book a rental car and plan our day in the rainforest. She even printed directions for us and recommended what to take with us. When we asked for restaurant suggestions, she did a little research and made us a list. She was wonderful!

Location - the location is great. It's close to the public beach, a quick bus ride to Old San Juan, close to Condado, and close to car rentals.

Price - we stayed here for $71 per night. I couldn't find anywhere else decent in that price range.

Laundry - after 4, you can use the washer and dryer for free. They're a little old and often still full of the hotels sheets and towels, but it's a nice perk. We stayed here after a cruise and tried to pack light so we needed to do laundry upon arrival. After our day in the rainforest, it was nice to take our wet clothes straight to the washer. Make sure that you bring your own detergent.

Atmosphere - the hotel is small and feels like it. We only saw a handful of other guests during our stay. It feels private and quiet here. The sun deck is nice and usually empty.

Breakfast - free and continental style. Not a great selection, but it's free.

Refrigerator in the room.

Cons:
Bathroom ventilation - the bathroom has no ventilation and no way to open the window. It gets really steamy in there and takes a long time to clear out.

Bed - the beds leave something to be desired. The mattress pads are slick and the sheets aren't fitted. They kind of slide all over the place during the night. The pillows are pretty flat, too.

Room size - the rooms are tiny. If you don't need a lot of space, it's fine.

Windows - my husband wanted to open the windows to let some fresh air in, but they're locked.

Stayed February 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanJuanParkHotel, Front Office Manager at San Juan Park Hotel, responded to this review, February 26, 2013
Thank you for your staying at The San Juan Park Hotel. We appreciate your comment and It will help us improve our hotel . We are glad that you enjoy your staying with us. We look forward to see you again and we are very happy that the front desk staff help you out.
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146 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
San Jose, California
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
55 helpful votes 55 helpful votes
1 of 5 stars Reviewed January 15, 2013

I booked the hotel through hotels.com and the location map was incorrect--well I just took a look at the map on TA and it's incorrect too :-) The actual location is close to the "25" hwy sign on the map here, about 1.5mi from the old town, and it's not on a beach. We needed two separate beds and this was the only hotel that offers it with a reasonable distance to the old town. Now guess what--when we walked in we found the second "bed" was a couch with no bedding! The front desk said housecleaning is gone after 2pm and he couldn't get anything for us. I found this to be unacceptable and simply call hotels.com for a credit (this is why I trust hotels.com). But the worst about this hotel is noise. It's facing a very busy street and there's constant traffic throughout the night. The window doesn't block anything so even my earplugs didn't work. I think next time if I have to make a stop here before a cruise, I would stay in Condado.

Room Tip: At least ask for a room not facing the street, if there is any :-)
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  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanJuanParkHotel, Front Office Manager at San Juan Park Hotel, responded to this review, February 26, 2013
Thank you for your staying at The San Juan Park Hotel. We appreciate your comment and It will help us improve our hotel . We apologize that you found the location inconvenient and too much noise. We are a Boutique Hotel located in the main street that connects to Old San Juan, because of that the traffic is a little bit heavy and noisy.
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Turku, Finland
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 25, 2012

We stayed for four nights after a cruise. The hotel is clean and simple, don't expect anything more. There was three of us in the larger room (with king size bed and a sofa bed). The AC was working well. We made a mistake and turned it off one day when going out. When we came back the moisture in the room was something horrible... But that was our fault!

The location is good, busses to the old town and Condando (75 cents) are a one minute walk from the hotel. Traffic noise is a bit loud though, because of a major road below the windows. So if you are a light sleeper this might not be your hotel.

Breakfast is very basic too. Coffee, juice, toast, cereal, fruit and muffins. But the coffee was good and fruit fresh! Oh, and you can use the free wi-fi in your room.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed September 22, 2012

This hotel is nice enough -- the room was a little small but the bed was very comfortable and overall, for just a my wife and me -- it was nice enough. the hotel is clean -- rooms have been recently renovated so the outside looks a little outdated but the rooms are nice -- bathroom was modern and clean.

And yes, the guys at the front desk were great -- very helpful and nice.

So here is what you need to know --

Findng the Hotel -- the hotel is hard to find and even with a GPS -- we drove around quite a bit before we figured out where it was. As a driving location in your GPS put in the Caribe Hilton -- the hotel is just before it. Also, another key thing...it is down the block from a Subways. As you pass the bridge of dos hemanos, there is a slight right...looks like a ramp...take that right...the hotel is on the right.

Parking -- the hotel does not have parking -- they have an agreement with the Caribe Hilton so you will use their parking -- it is a short walk so very little hassle. What you do need to know is that you will get your ticket, take it back and have the front desk stamp it. Simple enough, but -- when you go to get your car, you must pay for your parking before you get your car. BEFORE on the first floor...if not it becomes a hassle as there is no place to park your car on the first floor.

Location -- good location -- Caribe Hilton is ROCKING on the weekend -- yes, quick bus ride to Old San Juan and yes, you can walk there but it is a good 25-35 minute walk and some of the areas you'll be walking through are a little spooky. There are some restaurants in the immediate area but if you like a late night snack or water -- pick it up early and keep it in the room -- there is nothing around open late and no snack or beverage machines in the hotel. We wound up tipping one of the maintenance guys from the Caribe Hilton to get us a few bottles of water at 1 am.

Was perfect for the one night we spent there before our cruise out of San Juan -- if you have a car -- very close to shopping centers for picking up anything you may have forgotten or need...close to el condado -- lots of nice bars and restaurants there as well -- great night-life.

Enjoy!

Room Tip: Agree that closer to the WiFi router -- the better the signal.
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dellroy, Ohio
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 3, 2012

This is a great place to stay and the location is perfect. 50 cents to take the bus to Old Town and the bus stop is right on the corner, or you can walk to Old San Juan in about 25 mins. Rooms were clean. The A/C was really awesome. Rudy at the front desk was informative and if he didn't know he would find out for you. He helped a book a snorkeling excursion that was excellent. I would definitely stay there again. The little family restaurant next door has great PR food and reasonable prices. Beside that is a Subway.

Room Tip: If you don't mind the city noise the rooms in front have balconies.
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 31, 2012

Rudy Rudy Rudy Rudy. He was thee best. He is a big reason why I am giving a four to this review. The rooms where small but confortable. However, if you are planning on using your Wi5 make sure you book a room close to the router, or else the signal wont be so great. Other than that, this hotel is pretty close to everything. The beach is only 90 seconds away--walking distance. Night life and restaurant are also near by, but ask for Rudy and he will legit help you plan your whole stay in the island. He is sooooo helpful. I cannot stress enough how valuable he was during my stay in San Juan Park Hotel. He always has a positive attitude and is always willing to help in anyway possible! So if you do decide to stay in San Juan Park Hotel, do not forget to ask for Rudy...and all your questions and concerns will be solved!

Room Tip: by the router!
See more room tips
  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
College Park, Maryland, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 16, 2012

The only reason as to why I'm giving a score of 4 is because of Rudy and the other guys who work at the night shift!
Room: My room was good (size), but the fact it was facing the street (a very busy street!) was a little annoying; The people responsible for cleaning rooms did not do a good job, and my room was always a little dirty; also, they would not replace shampoo or bar soap.
Location: great location, since its walking distance to Old Town San Juan (20min) and other places.
What's around? Subway, a Sushi/Chinese restaurant (very good), and a local food restaurant (I didn't go there);

Do I recommend? Yes, because of Rudy and some other staff.......otherwise you can pay $50 more a night and stay at the Hilton that has a private beach right next door.

  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about San Juan Park Hotel

Address: Ave. Munoz Rivera #54 | Puerta de Tierra, San Juan 00902, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
Ranked #25 of 47 hotels in San Juan
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — San Juan Park Hotel 2.5*
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