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“Hotel before cruising” 4 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
3.0 of 5 Hotel   |   Del Valle Avenue 1829 | Levittown, San Juan 00949, Puerto Rico   |  
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Ranked #27 of 47 Hotels in San Juan
Atlantic City
1 review
9 helpful votes 9 helpful votes
“Hotel before cruising”
4 of 5 stars Reviewed July 10, 2014

All staff members were very friendly and helpful. They helped us in securing cabs, directions and places to visit. Rooms were clean and the bedding was unusually comfortable--the greatest! Breakfast was very accommodating--hot waffles, eggs, breakfast meats, breads, etc. We were pleased that the Inn was less than 30 minutes from the airport and cruise terminal. The only disappointment was that we had to cross 4 lanes of traffic to go to a very dirty, unswimable beach. The closest swimable beach was several blocks away, and it was not the greatest. Sunsets from the balcony were fabulous.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angel S, Guest Relations Manager at Comfort Inn & Suites, responded to this review, July 18, 2014
We try to be as helpful and accommodating as possible. We do have quiet a few connections with cabs and other companies outside of our property that does make it easier for us to be able to offer services to. I totally agree the beach in front of our hotel would be so much nicer if it was maintained properly. But with the surf and waves in that section being as rocky as they are, even if it was a clean area we would never recommend swimming in that part of the ocean.
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141 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Orlando, Florida
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 21, 2014

The staff was beyond friendly and so accommodating! Smooth check in, updates to the rooms, breakfast was fantastic, and they were almost our personal travel guides! My husband is from Puerto Rico, but our "travel guides" gave us plenty of suggestions that made the trip new for him!

The restaurant across the street was delicious, there's a bakery down the street and a lots of hometown food within walking distance!

Enjoy the sites of San Juan but stay in Levittown!

Room Tip: Ask for a room to face the beach, oh, and don't forget to go upstairs and check out the view!
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angel S, General Manager at Comfort Inn & Suites, responded to this review, September 20, 2014
Thank you for the wonderful feedback. I would also like to say thank you in giving feedback to so many other guest who have stayed or are looking to stay with us. It is you the travelers that help us stay alive and running.
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Okeechobee, Florida
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 11, 2014

We live in affordable hotels for work. This has been our favorite so far.Because of the people. Angel at the front desk, Laura at breakfast. Sonia in housekeeping, to mention a few. The room cleaning is the best we've had. Situated on the bay of San Juan, the breezes are sublime and the view from our balcony, excellent. The pool is clean and attractive and an upper deck catches the sun and the wind. We may be living here 2-3 months so it's important to feel welcomed, and we do.

Stayed June 2014, traveled on business
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel J, Front Office Manager at Comfort Inn & Suites, responded to this review, June 11, 2014
Hi kristinem61,
I'm so glad you enjoyed your stay with us. We try our best to make our guest feel comfortable and at home. I hope you make our Hotel your #1 on your visits to Puerto Rico. And thank you again.
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Berwick, Pennsylvania
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 10, 2014

Stayed here because I had points with Choice Rewards and it was the only hotel that had an ocean view. Booked a suite on the 5th floor. The room was great. Spacious with a seperate bedroom (no door), one bathroom with shower only, large table that would seat 6 and two outside patios with great views of the ocean.

Don't expect to swim or hang out at the beach across the street though. It is filthy, litered with trash and the water is not clear at all. Go a few miles northwest to Isla De Cabras and there is a great little beach that is carved out by a stone wall so the water is really calm. I think it was $3.00 to get in but well worth it and the beach had a lot of seashells too. Bathrooms on site and a little bar/restaurant. Not the cleanest beach that I have ever been on but not filthy either.

Back to the hotel. It is clean enough and the pool is ok. Because the hotel faces the northside of the island, you won't get much sun at the pool in the afternoon but there is a sun deck above the pool that gets decent sun.

The staff was polite and the front desk people do speak English. They were polite and professional. Housekeeping doesn't speak as much English but a smile goes a long way on both sides. If you are there more than one day, you may have to let the front desk know if you want housekeeping everyday. They came every other day but if we needed something, they did send someone right away.

If you want quiet, ask for a room on the right side of the pool (the west end of the hotel). The restaurant across the street can be loud at night.

If the hotel is booked, parking can be a bit of an issue. This was only an issue on the weekend that we were there. During the weekdays, it was fine. The neighborhood that surrounds the hotel seems decent. Reminded me of a lower middle class neighborhood. I would walk around the neighborhood in the daytime but definately wouldn't be walking around there at night, especially not alone. The hotel parking lot is well lit and I felt safe there, even running out to my car at night alone. The locals in this neighborhood do not speak alot of English so make sure and ask touristy questions at the front desk if you don't speak Spanish.

The breakfast was great. The girls that runs the breakfast room is friendly and speaks perfect English. (I believe she lived in NY for several years). She will go out of her way to accomadate you if she can. She also accepts tips if you feel so inclined.

Overall, we had a great visit. The only issue that we had was that one of the nights that we booked with our points got charged on our credit card. Once the issue was brought to the attention of the manager, it was taken care of right away and refunded.

We left tips for housekeeping, suckers, and some Biofreeze samples that I like to share with anyone who does manual labor. Housekeeping thanked us when we ran into them so tips are appreciated.

Wifi was good and had no issues with that at all.

Lastly, the hotel is across the street from the beach and there is a four lane road that seperates the hotel from the dirty beach. So although the views are on the north side of the hotel, sitting on the patios, you will hear traffic.

Overall, we would stay there again if we were ever in that area of Puerto Rico again. Staff was friendly, it was overall clean, and a good value for what you get.

Room Tip: Rooms on the west side are quieter. Rooms on the north side have the ocean views.
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vilmalie S, Guest Relations Manager at Comfort Inn & Suites, responded to this review, July 2, 2014
Thank you for letting us make you feel like part of our family. We do try and steer our guests away from the ocean in front of us. It does tend to be very dirty and rough.
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Arlington, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 6, 2014

We arrived & were checked in by Kuiesi, who was very pleasant, professional, & precise. Next we met Gloria who was extremely helpful with any and all questions about the property, the island and its sights. Laura is a breath of fresh air in the morning at breakfast. She takes extreme pride in her job, and was an absolute pleasure to meet. I also met Emma, and immediately thought, housekeeping dept. is in very, very good hands. Our rooms were fantastic and the location was ideal. All of the staff greeted us with smiles & hellos throughout our stay, making it a dream vacation. We will be back, a special thanks to all those named here. Above & beyond.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel J, Manager at Comfort Inn & Suites, responded to this review, June 11, 2014
Thank you for your kind words. I will be more than happy to convey the good comments to all the staff.
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Johnson City, Tennessee
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed June 2, 2014

I was there for work and did not want to stay in the tourist area. I had a great room with a great view. The one thing I would suggest for those who don't want the tourist scene: You better know how to speak Spanish as most of the people in the area do not speak English.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel J, Manager at Comfort Inn & Suites, responded to this review, June 11, 2014
Thank you for your kind words. I will be more than happy to convey the good comments to all the staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Puerto Rico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 23, 2014

The hotel is in a very good location. The manager give us a very good service. The rest of the personnel needs more training in clients service. The meals was poor. We had problems in the assembly room, because was a rainy day and the water went into the room. We don't have water to drink in the assembly room during the meeting. When we talk with the manager they offer better service.

Room Tip: I don't use the fitness center and the spa. The rooms are confortable, clean and nice. The mana...
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  • Stayed December 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel J, Manager at Comfort Inn & Suites, responded to this review, June 11, 2014
Thank you for your kind words. I will be more than happy to convey the good comments to all the staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: Del Valle Avenue 1829 | Levittown, San Juan 00949, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in San Juan
#9 On the Beach Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Inn & Suites 3*
Number of rooms: 60
Reservation Options:
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Also Known As:
Comfort Hotel San Juan
Comfort Inn And Suites
Comfort Inn Toa Baja
Toa Baja Comfort Inn

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