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“Nice and comfy” 4 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
3.0 of 5 Hotel   |   Del Valle Avenue 1829 | Levittown, San Juan 00949, Puerto Rico   |  
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Ranked #26 of 47 Hotels in San Juan
San Juan, Puerto Rico
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Nice and comfy”
4 of 5 stars Reviewed September 4, 2013

I stayed in this hotel for a few days and it was very nice. I gave it 4 stars because the breakfast could be improved, and because there is no recycling. If you are looking for a place quieter than San Juan, and close to the beach, this is a good option.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel J, Front Office Manager at Comfort Inn & Suites, responded to this review, September 6, 2013
Dear Luisina62
Thank you very much for your review. We gladly appreciate it. We are in the process of bettering breakfast and planning for recycle. Hope to see you again at our Hotel. We'll make sure to make your stay more pleasant.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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141 reviews from our community

Traveler rating
    47
    35
    36
    11
    12
See reviews for
27
41
12
22
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Coral Springs, Florida, United States
1 review
5 of 5 stars Reviewed September 1, 2013

We had read prior reviews and were doubtful of staying at this hotel. We too a chance and were pleasantly surprised by the appearance, cleanliness and courtesy of the staff. The room attendants were really super nice and helpful also. Breakfast was awesome. As soon as a something was finished it was soon replenished by the cook. My wife and I can certainly say that we recommend Comfort inn and Suites Levittown and will return to stay there again.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel J, Front Office Manager at Comfort Inn & Suites, responded to this review, September 6, 2013
Dear Ansthy m
i appreciate your wonderful review. Thank you so much. Hope you stay with us again soon. we'll make your next stay even better.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 28, 2013

"i love this place" i reserved in this hotel for the wonderful view it has to the ocean. i went on a business trip to Puerto Rico. I had arrived at the Hotel 2am and very tired of a long trip. The hospitality of the staff was amazing. Rachel was very helpful with directions and recommendation for restaurants and getting around. The room was cozy and comfortable. i will be doing more business in PR and definitely Comfort Inn at Levittown will be my place to stay.

Room Tip: 4th floor has a beautiful view.
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brenda B, General Manager at Comfort Inn & Suites, responded to this review, September 3, 2013
Thank you for your great review. We appreciate your wonderful feedback. We hope to see you again soon and make your stay even more worthwhile. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christiansted, St. Croix
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 17, 2013

It's a very nice place to stay. After a LONG day of driving you just want to rest, and the beds are comfortable, you even get to choose if you want firm or soft pillows. You wake up rested, that's one of the thing I look for in a vacation, a good night sleep. I mean who doesn't. They have a real friendly and polite staff. Mariluz the housekeeping was very attentive, looking for ways to make us feel comfortable. Thank you. The Hotel is in a great location, near everything you might need , Malls, Doctors, Dinning and Dancing and it's around some atraction areas, which helps you save gas. The only inconvenience for me was that I have to go to the front desk every time I reach the hotel to activate my key, but I call it security.
I will be staying again soon.

Room Tip: Rooms on teh south side are quieter.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brenda B, General Manager at Comfort Inn & Suites, responded to this review, August 21, 2013
Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

We very much appreciate and value your review and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

We thank you for your review and appreciate your positive response. Thank you again and hope to see you soon at our Hotel.
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New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 25, 2013

We got to the hotel and lobby was Full of mosquitos. They have a few parking spots in front of the lobby if full you must left the car in a different area away from the hotel lobby. The pool area is small and crampy.Rachel at the front desk was rude when I told her I was not gonna stay at this hotel a motel 6 will be better and safer. AVOID this place.

  • Stayed July 2013, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brenda B, Front Office Manager at Comfort Inn & Suites, responded to this review, July 29, 2013
We apoligize for the incovinience of your stay. We are a tropical island and there are much mosquitos. Our Parking is of no charge and upon availability. Our pool area is for adults and minors so it's just 4 ft tall. We are in process of bettering our hotel. Hope you reconsider staying with us again.
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Sabana Grande, Puerto Rico
1 review
3 of 5 stars Reviewed July 19, 2013

The only inconvenience is that I have to change 2 times the bedroom in my stay. The hotel is in a great location with a family environment. Nice view and the hotel is accessible at any locations of interest. Plaza Las Americas and old San Juan.

Room Tip: I choose a reservation and paid for a bedroom with two beds and when I arrived at the hotel the bedr...
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brenda B, Front Office Manager at Comfort Inn & Suites, responded to this review, August 4, 2013
I'm sorry for the inconvinience of the changes of rooms but we wanted you to be comfortable. Thank you for your review. We hope to see you again at our Hotel. Well make sure you will have a better stay.
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San Juan, Puerto Rico
1 review
3 of 5 stars Reviewed July 19, 2013

The hotel needs losts of fixing, the only thing nice about this place was Marecela Vega who was a great host and helped me around leting me know the good atractions around the area i thank her alot. Keep up the good work . Manager walked by He did not even smile apparently not happy. Food in restaurant cold and service was to slow ,not good at all.Price was notbad room needs renovation. overall average.

  • Stayed July 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brenda B, Front Office Manager at Comfort Inn & Suites, responded to this review, August 4, 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: Del Valle Avenue 1829 | Levittown, San Juan 00949, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in San Juan
#8 On the Beach Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Inn & Suites 3*
Number of rooms: 60
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Also Known As:
Comfort Hotel San Juan
Comfort Inn And Suites
Comfort Inn Toa Baja
Toa Baja Comfort Inn

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