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Comfort Inn & Suites: Traveler Reviews

2.5 of 5
Del Valle Ave. 1829 | Levittown, San Juan 00949, Puerto Rico
Hotel amenities
Comfort Inn & Suites
Ranked #21 of 44 hotels in San Juan
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63 reviews from our community

    Trip type
Traveler rating
    16
    20
    18
    5
    4
Date Rating
Humacao, Puerto Rico
1 review
3 helpful votes 3 helpful votes
“Friendliness and honesty”
5 of 5 stars Reviewed September 5, 2012

My stay was for just one night. The room was very, very clean and comfortable for the price. I had never been to a Comfort Inn and I am glad that I did in this one. Front desk personnel were very friendly and best of all, we forgot our laptop in the room and they immediately called me. I went the next day to pick it up. My thanks and congratulations for this action. I am happy to recognise Sonia Rosario, the Housekeper who found it and the Superviso, Aracelis Benitez. Thank you, thank you.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask alortsos about Comfort Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brenda B, General Manager at Comfort Inn & Suites, responded to this review
January 1, 2013
Thank you for sharing your experience with us. Thank you again for your feedback! Hope to see you soon!

Brenda Bauzo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
1 review
3 helpful votes 3 helpful votes
“three day stay”
4 of 5 stars Reviewed July 30, 2012

good hotel for the price good location good service, however my room had no microwave and no fridge no balcony, they gave me a room in the first fllor, no balcony. the hotel restaurant was closed, they only open on weekends. I stayed from july 15 until july 18. I want to commend carlitos who works in the hotel, and in the restaurant in front of the hotel, everyday he made my stay pleasant, making sure that i could get my food and have it microwave and take to my room, carlitos keep up the good work you are great to have around, even though you might be unnoticed by the staff.

  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
Ask Coira625 about Comfort Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brenda B, General Manager at Comfort Inn & Suites, responded to this review
August 1, 2012
We were happy to read that you enjoyed your stay and that you recommend our hotel. The staff of the Comfort Inn & Suites thanks you for your review.

Always at your service,

Brenda Bauzo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan, Puerto Rico
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Much Improved”
4 of 5 stars Reviewed July 25, 2012

I was here 2 years ago and the service was bad, and the maid cleaning was terrible. This time, it has improved tremendously. This time the front desk is helpful, the service is prompt, and the help is friendly. I only wish they had a hot tub.

Room Tip: Big families, get a suite on the 5th floor.
See more room tips
  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask willcamjr about Comfort Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brenda B, General Manager at Comfort Inn & Suites, responded to this review
August 1, 2012
We are very pleased that you enjoyed your stay here at the Comfort Inn & Suites Levittown! I appreciate your kind comments regarding your stay with...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“horrible”
1 of 5 stars Reviewed July 23, 2012

This is the worse hotel by far, terrible location, smells like mildew and the picture is totally of some other hotel. I wouldnt let my dog stay here. They tried to hide the smell by putting down alot of bleach to kill the terrible odor. The pool is small and full of bugs and insects. I left to go stay at the Holiday Inn. I was so dissappointed with hotwire and I told them. Hotwire seems to give you crappy hotels so I'm done with them also.

  • Stayed June 2012, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask devone44 about Comfort Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brenda B, General Manager at Comfort Inn & Suites, responded to this review
August 1, 2012
We would like to express our sincere apologies for the inconvenience you encountered with your room while in our property. We take your feedback very serious and will share them with our team members.
We appreciate your comments. Your feedback is important to us in order to better understand our guests needs and where we can improve.

Thank you for staying with us and we hope to serve you in the future

Brenda Bauzo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Top Contributor
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Reviews in 29 cities Reviews in 29 cities
50 helpful votes 50 helpful votes
“Good customer service”
3 of 5 stars Reviewed July 19, 2012

As we checked in, we had second thoughts about making reservations at this hotel.
Phone was dirty, floor was wet and internet was dead.
Lady at front desk was nice but new and it showed. To her credit she did everything she could within her capability but could not fix the internet.
Breakfast was bellow standard for any choice Hotels property, very basic and missing some items traveller expects like decafe coffee, bagel, yogurt, good utensils, quality of fruit etc.
But here is the thing that I liked.
Front desk person in morning Emelly was wonderful, spoke english very well. She went above and beyond to help us tour the area. She was the reason I rated this hotel better(+2)
I was unable to do anything with my computer due to lack of internet, she help ease of some of mu frustration. The hotel is at decent location but it could use some TLC

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 4 more reviews by UpperCapeResident for San Juan
Ask UpperCapeResident about Comfort Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brenda B, General Manager at Comfort Inn & Suites, responded to this review
August 1, 2012
We appreciate you taking the time to share your experience while at our property. I would like to express our sincere apologies for the inconvenience...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Also Known As:
Comfort Hotel San Juan
Comfort Inn And Suites
Comfort Hotel
Comfort Inn Toa Baja
Toa Baja Comfort Inn
Address: Del Valle Ave. 1829 | Levittown, San Juan 00949, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar/Lounge Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 44 hotels in San Juan
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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