Even though I have to give some
credit to a few little renovations, I just can't recommend this place. It is in an AWFUL lack of taste and 'live' area, the parking is completely open without any security nor control of access to it, the a/c would not be turned on while the convention center is being set up before and after an event or meeting and there's no ventilation - so you literally melt while fixing up a space before or after an event or meeting - , the restaurants are rarely open, the casino - same story as the restaurants, the elevators are rarely working, and so on, and so on, and so on. I also had to pay extra for rooms that were not in contract and for meeting and convention center services that were not as agreed. I still can't believe they could not consider all of the facts together to - at least - lower their costs and give some credit or complimentary services to their clients. The room we had for me and my partner had used coffee filters, underwear and didn't seem clean. Awful place and location with the worst service EVER. I wouldn't recommend it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 2, 2013
Our guests satisfaction is our main goal. On our Convention Services we usually don't charge any service or facilities that was not specified in the banquets contract. We appreciate you're recommendations and we will appreciate if you contact us and tell us what complementary services we can add to maximize guest satisfaction.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.