As we entered the Hotel area we didnt like it, but we had already the reservation so we couldnt do anything. We went to the front desk and the person in the counter didnt had a very good humor. After that we went to our room, once we got inside the room we found roaches, I went down and told the front desk person and they came up in the room and killed them. We left to go eat something and when we came back inside the room there were more roaches, we took pictures and I went down again and complained. I told them I didnt want to stay in the hotel, and I wanted my money back. The front desk lady said they dont give the money back, and that was in the contract we signed, so I wanted to speak to a manager and she said he was not there. The lady called him and he said to give me back the money but they will have to charge $112. Before leaving the hotel there was a cockroach by the front desk, so i guess the whole hotel is full of cockroaches. I dont recommend this hotel to anyone, and for the price you could stay in other hotels, that are clean and nice.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other