Spent a wonderful week at this hotel, October 9-16, and I don't think I have anything bad to say. Food in the buffet was great, almost too much choice. We ate at 4 of the 5 restaurants (skipped Picasso) and had a great experience at each one. Really good food, and lots of it. All of the staff at this hotel are incredibly friendly. I read other reviews regarding lack of towels in the room, we didn't have that problem whatsoever. However, on the 3rd day we made a point to find out who our regular housekeeper was and gave her a tip before leaving instead of waiting until the last day. Apparently they only get 1 day off so if you just leave one tip it may not go to the girl that cleans your room all week. But we never had to worry about towel, beer or champagne shortage in our room for the remainder of the stay. Also, we booked through Air Canada Vacations which entitled us to 2 blue beach towels, bath robe and slippers at no extra charge. The ACV rep at the hotel was awesome, and so informative. All of the cleaning staff we encountered in the hallways were so friendly, the hotel really is very clean. Another reviewer commented on the mouldy smell but it was reminiscent of the time I spent travelling in the south pacific. That musty, 'moisture in the room ocean smell' that you don't get on the Canadian prairies.
I also want to give a shout out to Rohan and the rest of the entertainment crew. These guys and gals always seem to be so energetic whether it's getting the water sports going, or the karaoke or the dance floor at the disco. They seem to be 'on' from morning until night, and are each as entertaining as the activities they coordinate. I hope the hotel realizes what a great asset these guys are.
The grounds of the hotel are beautiful. Daily we would see maintenance guys walking around with paint brushes doing touch ups on the curbs, railings, etc. It seemed there was always cleaning going on somewhere. The nightly entertainment shows were alright, mostly it was a place to sit and have a few drinks, not so much being there for the show itself.
This was my first all inclusive experience, and I suppose if I had to complain about anything it would be the bar fridge in our room wasn't super cold and there's no convenient ice machines. However, it was plus 30 temperatures and who wants to stay in the room drinking anyways?? Oh, and our pillows were a little more flat than I'm used to but I kept forgetting to ask our housekeeper for a couple more so it obviously wasn't that big of a concern. Another couple we traveled with requested additional bedding and received it promptly. I will be returning to Jamaica and would love to go back to this resort if I return to the same area.
We stayed in the 21000 block, a bit of a trek from the beach and pueblo. But a little exercise on va...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We highly appreciate your kind review. Thank you for informing us that you have had an incredible time with us, and you have been fascinated by the food variety at the buffet and a la carte restaurants, the well kept grounds, the cleanliness of the property, the entertainment and overall the friendly staff.
Thank you for telling us that you have decided returning to our hotel; we will be more than happy to welcome you again on your next vacation.
Grand Bahia Principe Jamaica
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.