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“Cool place” 3 of 5 stars
Review of Grand Bahia Principe Jamaica

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Grand Bahia Principe Jamaica
3.5 of 5 Resort (All-Inclusive)   |   Salt Coopers Villa, Runaway Bay, Jamaica   |  
Hotel amenities
Ranked #5 of 15 hotels in Runaway Bay
Kingston, Jamaica
1 review
2 helpful votes 2 helpful votes
“Cool place”
3 of 5 stars Reviewed September 14, 2013

Staying at this resort was wonderful.... Real value for money. My wife and I didn't expect much but we were pleasantly surprised by the staff... They are well trained, especially the ones at the restaurants. When they say "yeh man no problem ill take care of you"... Best believe they will.

Room Tip: Sea view from the 6th floor of the main building
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, directora de calidad at Grand Bahia Principe Jamaica, responded to this review, September 17, 2013
Dear guest,

First of all wish you had a great trip back home. We greatly appreciate your time to express
your reviews about us.It was very pleasant to know that you enjoyed our services and facilities and that we were able to provide you a delightful stay. The guest’s feedback helps us to improve our service so we are very happy to know we have achieved your full satisfaction.

We truly thank you for taking the time to share your positive experiences and hope that when returning to Jamaica, you will give us the opportunity to welcome you again at our resort.



Looking forward to host you in the near future,


Yours respectfully,

Helena Gomez
Grand Bahia Principe Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,560)
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1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 13, 2013 via mobile

Upon first arrival there was some minor issues. We had an amazing room 21601. The after that in went down hill. Have to pay for a safe, elevator never working. Just issue after issue with service. My friends we robbed and the resort laughed and blamed them. Everyone requesting tips even for telling you where the washroom was. I will never return to this resort.

  • Stayed September 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, directora de calidad at Grand Bahia Principe Jamaica, responded to this review, September 14, 2013
Dear guest,

Receive very cordial greetings from Grand Bahia Principe Jamaica.

We would like to extend our gratitude for taking the time to post your opinion regarding your recent stay and to let us know that you were satisfied with your room.However, we want to inform you that we sincerely regret the situation that you report us.

In this regard, we would like to acknowledge that we have very strict control of all issues reported and regarding this particular case, we can ensure that all the security protocols established by the chain were strictly followed. In addition, please kindly note that we allocate all our effort and measures at your disposal to take extra security measures and avoid such situations.
Of course, we would like to add that we are at our guest’s disposal any time to provide them the necessary assistance to denounce situations or cases as you mention to the relevant authorities of this country.

For total peace of mind of our guests, we recommend at arrival the rental of safe boxes available in all rooms to deposit their valuables.

Once again we would like to thank you for your recommendations and your opinion that of course they will be taken into consideration and corrective measures they will be also taken to avoid such a situations in the near future.


Best wishes,

Helena Gomez
Grand Bahia Principe Jamaica
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Quinton
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 13, 2013

We were there from Sept. 1-8.

We are Privilege Club members. Check in and the welcoming party for members was amazing. No issues at all. Food was good. The staff at the buffet was awful, as a member we had a special section and several times had to get up and leave our section to sit else where because there was no wait staff there to get us forks, knives, drinks, ect. The staff at the ala carte rest. were amazing no problems at all! Never had to ask for anything because as soon as they saw a cup get low they were there to refill it. Pool is very nice we enjoyed a few days at the private pool for members and a few days at the main pool with activities. Privilege beach leaves more to be desired (see below). All the bars were nice and staff was friendly.

Amazing staff in the Privilege Lounge, Marie, Sabrina, Melissa and ALL of the other ladies and a few guys were awesome.

Major downfall. The beach area was not what we had expected in regards to access to the ocean. With the area provided at this resort, we were unable to swim out in the waves of the ocean which we enjoy doing while on vacation. There are many low spots and sharp rocks that made our time in the ocean less enjoyable than expected. Also, I was unaware that the sand would be so hard and containing gravel/rocks. It is my understanding that Jamaica suffered great damage from hurricane Sandy last year and I would say it is safe to assume the beach was much different before said storm. Hopefully in the future they can rebuild the beach to its original beauty.

Room Tip: We stayed on the 6th floor ocean view room 23615 it was amazing!!!
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, directora de calidad at Grand Bahia Principe Jamaica, responded to this review, September 14, 2013
Dear guest,


We cannot tell you how deeply we regret were not able to reach your expectations during your stay with us regarding our service in our buffet. We have been taken very good note about all your comments mentioned in your review to address them to our Food and Beverage Manager to take the corrective measures regarding those situations mentioned. We will also try our best to work on our beach to rebuild it again with its original beauty...

In the name of our General Manager and all Staff members thank you so much for your comments and of course we are at your disposal any time for any further assistance in a next visit to our Resort. We hope see you soon.

Yours respectfully,

Helena Gomez
Grand Bahia Principe Jamaica
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Montego Bay, Saint James, Jamaica
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 13, 2013

When we arrived at the hotel we were taken to the check in and someone came and bring us to the vip section called DonPablo.
The staffs are so Freindly especially Nicole, she's at all the restaurants that we went to during our stay there. She always come to check if we are ok and if we are enjoying our vacation.
The food is great love the out door entertainment at night.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, directora de calidad at Grand Bahia Principe Jamaica, responded to this review, September 14, 2013
Dear Guest,

It was very pleasant to know that you enjoyed our services and facilities from our Luxury don Pablo Collection section and that we were able to provide you a delightful stay, especially our co worker Nicole fro our Don Pablo Lounge. We truly thank you for taking the time to share your positive experiences and hope that when returning to Jamaica, you will give us the opportunity to welcome you again at our resort.

On behalf of our General Manager and all Team Members at Grand Bahia Principe Jamaica, we thank you for your valuable comments and we hope to have the pleasure of welcoming you again in the near future.

Yours respectfully,

Helena Gomez
Grand Bahia Principe Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 13, 2013

I would just like to quickly point out the positive and negative things about this resort & airport. First, when we landed the shuttle company wanted $50.00 Per Person to get us to the hotel. A Taxi rate was $100! It is a 70km ride which is about 43 Miles. We found these rates to be very expensive and negotiated down a rate on a shuttle to $35.00 for both of us, (but it wasn't easy). The transport companies are expert sales staff and are designed to get as much money from you as possible at every corner. Truly feel sorry for anyone who paid full retail at $100 for a taxi or $50 a person for the shuttle. Further more, Upon arrival at the hotel we were impressed with the over all decor and the keeping of the grounds. Our room was very nice although I thought that since its 2013 the TV could have been a flat screen LCD instead of a regular tube TV. The bar drinks are subpar to say the least. Only a handful of bar-staff are trained well enough to be considered professional bartenders. The hotel lobby and grounds are clean and neat. One thing that Bahia Principe management need to look at is upgrading all the furniture. The Wicker furniture throughout the hotel is very dated & makes the hotel feel old. Don't feel disturbed when you are offered some sort of illegal substance. It seems as though its the norm there, not that its a bad thing. The pools are Fantastic! Very clean and well kept as-well. So on to the entertainment! On a positive note the entertainment staff themselves are not bad at all, Its just that all of the lighting and sound system setup are very basic, which made the show seem boring and very bland. The Nightclub DJ played good music but again, the lighting and sound system needs some serious investment. Now, on to a more serious point, we both agreed that the hotel staff were a bit rude at some points. We have been to several countries in the Caribbean and everywhere else the staff ALWAYS smiled and greeted you no matter what time of day or night. Sometimes the staff here would walk by you and ignore you or when we would ask for assistance , some staff would make it seem like we were asking for a huge favor when in fact it was a simple request. The room cleaning staff were fantastic! Every day the room was made up and cleaned. A large part about what made our choice The Grand Bahia, was the Nude beach. We visited the nude beach every day since my girlfriend prefers no tan lines. (Photos of the nude beach area are attached). The beach itself is very rocky. It is very difficult to get in and out of the water due to the sharp rocks. We kept wondering why sand is not brought in and the rocks are not cleaned up. It would make the nude beach area much more appealing. On to the Food. On a scale of 1 to 10 I would give the Food rating a 7. When you get to the hotel you can book your restaurants. We were told that we could only book 2 restaurants since we were only there for 5 days. You cannot book a restaurant every day that you stay there. Also the rep who books the restaurants made it seem like as if the restaurants are fully booked up and very difficult to make a reservation in. Picaso was our favorite restaurant. When we visited it, the place was clearly only halfway filled and plenty of tables were open. A word of advise for future visitors. Do NOT, I repeat do NOT be fooled into going to the Privilege Breakfast. They will take you to completely a different side of the property and try to sell you on a Timeshare/Vacation Packages. You will spend about 2 hours there only to get a Free T-Shirt and then go back to the buffet for a "Privilege breakfast" which is no different then the normal breakfast. Lastly, we did not make reservations on the last day to go back to the airport since they wanted $100 for a taxi. We ended up negotiating a rate of $40 with a local shuttle bus driver that was stopping by that morning. If you are set on getting a taxi leave the resort and walk to the road where you will see local taxi's lined up to take you anywhere for about 50% off the tourist price. Just make sure to negotiate for your transportation! This place really has some great potential! The reggae band and Jazz band that played in the lobby at night were Fantastic! I truly do think that with a bit of investment and staff change it could really be a 5 Star Resort. Until then its a 3.5 star, on a good day.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, directora de calidad at Grand Bahia Principe Jamaica, responded to this review, September 14, 2013
Dear guest,

We very appreciate your positive remarks and your time to post your opinion in Trip Advisor. Of course thank you so much for your recommendations and suggestions made to our services and facilities and make sure that they will be taken very serious into consideration.

We sincerely hope that those issues do not tarnish your perception of us and you could give us the opportunity to host you again in the near future.

Yours sincerely,

Helena Gomez
Grand Bahia Principe Jamaica
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Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed September 13, 2013

This is a luxury holiday, we visited this hotel for a 2week stay the end of June this year, on arrival we were upgraded to the golden club and had a very smooth check in, the room was very nice on the 5th floor, facing the sea. The restaurants were very nice although you do have to book in advance since they get fully booked fast. Godfrey was a top class rep for first choice, nothing was ever any trouble for him. If you like strong rum the bar staff certainly do not scrimp on the alcohol intake into drinks. The maids work exceptually hard in the hotel, and so do the Maintence staff, this hotel was constantly being cleaned. The entertainment staff were very energetic and involved people of all ages during the day around the pool. Excellent hotel would recommend

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, directora de calidad at Grand Bahia Principe Jamaica, responded to this review, September 14, 2013
Dear guest,


Certainly your satisfaction is our best award. We are very happy to learn that once again we achieved our goal.

Thank you so much for taking the time to let us know and sharing your experience with our reviewers on Trip Advisor and we hope to see you very soon in our Resort.

Yours respectfully,

Helena Gomez
Grand Bahia Principe Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 13, 2013

I stayed at the Gran Bahia in Jamaica September 5th through the 9th 2013. My initial thought upon arrival was the resort is breath taking...right out of a postcard. I wasn't too impressed with the professionalism of the front desk upon arrival/ check in though as they did not tell me one single thing. Just handed me my room card & left me to fend for myself. They do give you a map but it would be nice if they went over anything with me! I absolutely loved the buffet...great selection! I would have been content to eat there for all of my meals. The Grill was absolutely horrible. The Hibachi place was alright. I am from the NY area so we have the best of everything...maybe I'm hard to please. But if you're really hungry avoid the hibachi...the portions are the smallest I've ever seen in any hibachi place.

Pool was terrific & clean & unlike previous posters I thoroughly enjoyed the reggae music because I have a pulse & was not looking to spend my vacation in a mortuary.

Room was beautiful as well & the view just beautiful.

Side note: avoid the annoying women stationed all over the resort trying to get you to "have breakfast" with them the following day. They are trying to sell some sort of book through the hotel package thing that is expensive & you have to have a credit card. They are obnoxious too...called & woke me up the first morning I was there.

Also the place is huge. You really have to walk far & get out there & explore. There is an entire shopping/ disco/ entertainment area you wouldn't even know is there off to the side, hidden. Theres also a beach buffet I didn't realize was there until 2 days in.

Most definitely a couples resort.

Other than that the staff was very friendly & accommodating!

And if you can, leave the resort...get out & see Jamaica....thers so much more to see than whats in the confines of the resort!

Room Tip: tower 13 is where its at!
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, directora de calidad at Grand Bahia Principe Jamaica, responded to this review, September 14, 2013
Dear guest,

Thank you so much for your recommendation regarding our Front Desk that of course it will be taken into consideration to improve our service. And also we are very happy to learn that you enjoyed our buffet, our swimming pool with reggae ambient music and our rooms.

Thank you again for your time to post this review and for vacationing with us. Looking forward to welcome you again very soon..
Yours sincerely,

Helena Gomez
Grand Bahia Principe Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Grand Bahia Principe Jamaica

Address: Salt Coopers Villa, Runaway Bay, Jamaica
Location: Caribbean > Jamaica > Saint Ann Parish > Runaway Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Runaway Bay
#4 On the Beach Hotel in Runaway Bay
#4 Spa Hotel in Runaway Bay
#5 Family Hotel in Runaway Bay
#5 Top resorts Hotel in Runaway Bay
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe Jamaica 3.5*
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Also Known As:
Bahia Principe Jamaica
Gran Bahia Jamaica
Gran Bahia Principe Jamaica Hotel
Grand Bahia Jamaica
Bahia Jamaica
Gran Bahia Principe Runaway Bay Jamaica
Gran Bahia Principe Jamaica Resort
Grand Bahia Principe Jamaica Runaway Bay

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