I had a wonderful vacation in spite of the resort. It was wonderful to spend a week with my girlfriends as we celebrated our 60th birthdays. I have stayed at 3 other All-Inclusive resorts in Jamaica and one in the Dominican Republic. I am comparing Grand Bahia to those other resorts.
I read many reviews before our trip and went with the attitude that I would have a good time. I have never written a poor review of a resort before. However, my friends and I did have several issues with this resort. The resort is huge and it is beautiful, but most of the staff are not aware of the words "customer service" or maybe they just don't care. Three of us stayed in a triple seaview suite. Some days we had wash clothes, some days we had hand towels, but we didn't have both. No problem. That was just a minor inconvenience. The gal who cleaned our room each day was pleasant and made nice designs with our beach towels and laid them out on our beds.
We had no trouble with the room until our last day when we awoke around 5:45 am to find water all over the floor, and it kept spreading. I called down to the main lobby and within 10 minutes they sent up a man with a mop & pail. Apparently they were already aware of a problem. The water was coming from the adjoining room. After about an hour I called back down to the lobby to ask if there might be another room where we could go get dressed. I was told that the resort was full but if I called back after 7am there would be a manager on duty and maybe he could do something. We could have gone to the other end of the resort where our 4th friend was staying, but we didn't want to make the trip from our room in Bldg 18 to her room in the Don Pablo Collection. We would have had a long walk and wheelchair push in our pajamas.
We checked out around 9:30 am and asked that they waive the fee for safe ($ 6 per day) because of the flood inconvenience. They said they could not do that. One of my friends went to speak to a manager who gave her 3 t-shirts, 2 mini bags of coffee and one mini bottle of rum. I wanted to speak to someone and ask how we were supposed to share those items when we live in 3 different states, but at the time I was waiting for a wheelchair.
The night before our departure we asked about using the luggage rack or getting a bellman. Normally we would not need help but with me in a wheelchair and one friend pushing the wheelchair, it was going to be difficult to get our luggage down to the lobby. We were told that they couldn't promise us bellman or a luggage rack because it might be busy. Our friend in the Don Pablo Collection received a call confirming her departure & telling her what time the bellman and luggage rack would be at her room.
There is a special section at the pool and at the beach for the Don Pablo Collection but our friend wanted to be with us so she didn't get to take advantage of that.
Fri night we had a reservation at the Japanese Steakhouse. There were a total of 11 at the table. Our reservation was for 5:30. They led us to the table around 5:45. The chef could not get the grill started so he left and came back in about 15 minutes. If you've ever eaten at a Japanese restaurant, you know part of the experience is watching the cooking, the jokes they make, the presentation as well as the food. Our cook rushed through everything. When we were finished & it was time for dessert, we were told to go in the other room (the main dining room) because they were running late and needed to seat the next group at the grill.
I injured my foot on a catamaran trip and needed to rent a wheelchair at the resort. It seemed that the nurse was more interested in getting a deposit (she wanted $ 200 cash).The chair had to be returned to the nurse’s office the morning of our departure so I needed to borrow the wheelchair from the lobby to get from the lobby to the transfer bus. That also became an issue.
Another negative: there are gals in the lobby asking you every time you walk through there to take a tour & win prizes. My friends arrived a few hours before me. When they were approached, they said ok & scheduled it for the next morning at 8am. When we arrived in the lobby at 8am for our tour the following morning, we were asked where our husbands were. We said they were in the US. The lady said that we could not take the tour without them. I wasn't there when my friends were originally approached, but they said that they made it clear that we were traveling without our spouses.
The nightly entertainment was really poor.
I’m basing this review on the opinion of the three of us who stayed in the triple room. We hate to complain, but none of us will recommend this resort.
- Also Known As:
- Gran Bahia Principe Jamaica
- Bahia Principe Jamaica
- Gran Bahia Jamaica
- Gran Bahia Principe Jamaica Hotel
- Grand Bahia Jamaica
- Bahia Jamaica
- Gran Bahia Principe Runaway Bay
- Gran Bahia Principe Runaway Bay Jamaica
- Gran Bahia Principe Jamaica Resort
- Grand Bahia Principe Jamaica Runaway Bay
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