I live in Kingston, Jamaica and driving to the country is one of my hobbies, I have passed this hotel many times and had no interest because of the things the locals said happen while construction was being done and the outside design is just OK. But let me tell u.......i'Ill be back!!!!
Every year for the past seven years i have been going to the Jamaica Jazz and blues festival. Anyway for Dec 2012 i exhausted my funds in travelling extensively for the Christmas, Nevertheless my good friend talked me into going even one night. I agreed, it was next to impossible to find accommodation at last minute but we did at a certain hotel in runaway bay. On the 26th of January on our way down that hotel called to tell us they were overbooked and could not host us. Can u imagine how flabbergasted we were? We were frantic, angry and we were just lost. To do the three hour drive back to Kingston in the night ,Oh boy!'
At this point my friend remembered that she stayed at Gran Bahia Principe Jamaica, i was very apprehensive to say the least, but at that point we had no choice. So she called a work colleague of hers and she put on us on to an angel (literally) Rosie who worked at the hotel but was not at work but in return she gave us a Guardian Angel Sandra in sales, Wow!!! The top class service began at the security.
When we went in the guardian angel greeted us with a diamond smile and from there i was sold. The area we were checked in "The Don Pablo" was brilliantly decorated, airy, it had a waiting area, a lounge and a bar(that actually had premium liquor). The hostesses were assuring, knowledgeable, and affable.
After check-in, which was long but not unbearable given the short notice, we went to our room. The rooms are average in decor(or comparing to the hotels i have stayed in the past) very very clean, bed not as stately as i like but comfortable,stocked bar, room service, butler service, and the view was spectacular !!!!!!!
I cannot end this without talking about the staff, they know what service is all about the hotel was packed at maximum capacity and i still felt like royalty. Sandra in sales, the team in Don Pablo check in, housekeeping, the bartenders at the pool, dinning rooms esp Juan and Mr Lewis, Big up!!!! Thank you very much.
I called the other hotel and thanked them for bumping us, dwl :-))))). If it wasn't for them i maybe would have never been to Gran Bahia Principe.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 30, 2013
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First we would like to thank you for choosing Grand Bahia Principe Jamaica to stay in Jamaica. We're glad you enjoyed your stay with us and hope to have you back in our hotel. Please do not hesitate to contact us to assist you in your next vacation with us.
Customer Service Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.