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“Beautiful resort - Excellent staff” 4 of 5 stars
Review of Grand Bahia Principe Jamaica

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Grand Bahia Principe Jamaica
3.5 of 5 Resort (All-Inclusive)   |   Salt Coopers Villa, Runaway Bay, Jamaica   |  
Hotel amenities
Ranked #6 of 15 hotels in Runaway Bay
Chicago, Illinois, United States
Senior Contributor
28 reviews 28 reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Beautiful resort - Excellent staff”
4 of 5 stars Reviewed January 28, 2013

A beautiful resort in an idyllic setting.

Wish I could add a half star.

PROs

The staff. Outstanding. Everyone was gracious and friendly, and proud of their resort. What wonderful people. We were upgraded (not sure why) and had Leroy Grant (who goes by "Grant") as our butler. Only four days into his current job he was incredible. He immediately made friends with our two daughters and our sun-in-law, and made my bride feel like a queen. If they're smart, they'll get him into the chain's management track before Marriott or Hilton steal him. The other "butler staff" was delightful, helpful and attentive as well. Everyone - bartenders, waitstaff, chambermaids, front desk, and the "green men" maintaining the grounds - couldn't have been nicer.

The grounds are beautiful and well maintained. The pool is quite big and has a swim up bar. We didn't use it much because there was a bar about 30 feet from our recliners.

The spa is very nice as well.

There is a small sports bar, Ask Gregory to make rainbow shots.

Dinners in the ala carte restaurants were quite good to excellent. The buffet was average. The jerk chicken in the beach grill was very good. The waitstaff was attentive and friendly with the exception of one young lady in the Italian restaurant who may have just been having an off night.

Cons

Any facility in the islands needs constant maintenance. Our sleeping rooms were nice in design and decoration, but could are beginning to show their age and would benefit from some refurbishing. We had three rooms and couldn't open the sliding balcony door in one until we figured out the handles were installed backwards. Also, heavy rains one morning caused water to come under the sliding door in another of our rooms. Apparently some work was going on in the hallway because the carpeting was soiled with drywall dust. Also, the floor immediately outside the 7th floor elevator is uneven and easy to trip on. Should be easy to fix. All minor things - but they should be dealt with.

There are safes in the sleeping rooms but keys to operate them have to be obtained from the resort. Because we were upgraded, there was no charge but we heard that others were charged for theirs. A functional room safe is a standard amenity and those at Grand Bahia Principe should be modernized.

Other

While the resort had nothing to do with it, it rained each morning and all day one day. Someone explained the rain was caused by the trade winds in January and February. Don't know that's the case but might be worth looking into before you plan a trip. We had more than enough sun late morning/afternoons - and there's always rum! Beaches were nice but the wind had the red flags up so we weren't able to snorkel. Again, not the resorts fault but weather may be something you want to look into when planning a trip.

All in all it was a very nice place and we would go back. Kudos to the staff - especially Grant - who did their best to "Jamericanize" us. No problems, mon, only situations!

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Director de Relaciones con Clientes at Grand Bahia Principe Jamaica, responded to this review, January 29, 2013
Dear guest,

First of all, thank you so much for taking the time to share youtr opinion with us and of course, thank you alos for your honest review. Your feedback is very important because it allows us to meet the demands of our guests. From here, we will like to send our compromise yo improve in that sense and we continues working every day on it.

We also would like to mention that you appreciate the professionalism and friendless of our Staff, especially , we are aware that it is only because of them that we are able to achieve our goal, our guest satisfaction.

Thank you again and we look forward to host you very soon.

Yours faithfully,

Helena Gomez
Customer Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,610)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 28, 2013

This is the fifth resort I've been to on the island. The buffet is always the same at all resorts.
I expected a lot for a five star resort but was quite disappointed. The party scene was average. The specialty restos lacked any local flavor which is what tourists want. If you're a first timer you might enjoy it. But there's very little Jamaican about it's quite generic. Get out and see this beautiful island try a bed and breakfast or rental property. The star rating often describes how many pools, bars, restos, gym basic amenities you would expect anyway... This is a DOMINICAN owned resort. Keep that in mind if you're looking for a taste of Jamaica. Oh and for a five star you would think WIFI was included. Not!

Room Tip: If you work up a sweat brushing your teeth like me be warned. This a huge resort. Lots of walking.
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  • Stayed February 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Director de Relaciones con Clientes at Grand Bahia Principe Jamaica, responded to this review, January 29, 2013
Dear guest,

We would like to thank you for taking the time to bring your concerns to our attention which will be taken serious into consideration. We sincerelly regret that we were not able to fulfill your expectations and we have taken good note about your suggestion to improve our " jamaican flavour " in our Resort.

Yours faithfully,

Helena Gomez
Customer Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 27, 2013

We had a great time at this resort! The food, pool, and people are fantastic! The rooms can use a little bit of updating, and we were on the main floor and had some issues with mosquitoes, but other than that this resort was the perfect get away we were hoping for. Only 45 minutes from Montego Airport, is reputable, and is well known by all major tour guides there.

The food at the buffet was quite good, lots to choose from and they mix it up every day. They don't make much at their jobs so tip them at the buffet and they will definitely treat you well. The service we got after leaving a few bucks felt like fine dining.

If you're into snorkeling this is the resort you want to be at - the reef comes right up to the beach! The beach isn't great... I prefer soft white sand and this was more like rocky pebbles, but the brightly colored fishes and sting rays swim only a few inches away from the shoreline, and there is plenty more to see from the snack bar including crabs and sting rays.

The tour companies know plenty about the excursions - climbing Dunn's falls is amazing but take the catamaran option instead of the bus. And if you have the time, go to Somerset Fallls, Port Antonio, and the blue lagoon. It's a full day but SO worth it.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Director de Relaciones con Clientes at Grand Bahia Principe Jamaica, responded to this review, January 29, 2013
Dear Guest,

We greatly appreciate your feedback regarding your recent stay with us. Our goal is to achieve maximum satisfaction of all our guests and we are happy to see that we have achieved this time with you.

Looking forward to welcome you at our Resort very soon.

Yours respectfully,

Helena Gomez
Customer Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rouyn Noranda, Canada
Top Contributor
87 reviews 87 reviews
9 hotel reviews
Reviews in 27 cities Reviews in 27 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 27, 2013

Grand complex. As a matter of fact, the premises although beautiful, were way too large for our liking. Walking to the beach took forever. Not easy for handicapped and elderly! The beach is man made peebles. Shoes are necessary to walk ,no sand. Beach is so so .
They are building an extra wing so they are selling units. They WILL TAKE YOU ON A TOUR and try to sell you a vacation package between $30,000. and $3000, and use most of a good day's vacation!
On the good side the place is beautiful, the food is great, the theater is conveniently located centrally around all the complex boutiques and there are a lot of them! And the pool is huge.

Great place for a wedding, there were at least five or six a day

Room Tip: If you want to be close to main desk and other amenities, Wi-Fi, bars, etc., ask for a room close o...
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Director de Relaciones con Clientes at Grand Bahia Principe Jamaica, responded to this review, January 29, 2013
Dear guest,

On behalf of our General Manager and all Team Members at Grand Bahia Principe Jamaica we thank you for your remarks and we look forward to host you in our property in the near future.

Yours faithfully,

Helena Gomez
Customer Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ames, Iowa
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 26, 2013

Our grand daughter got married on the beach. When we got there our entire group was upgraded to the highest class possible which included rooms in the new addition, private pool area, our own bar by the pool, and four restaurant reservations. This was all at no cost to us at all. We all had full access to all of the resort features and had an absolutely wonderful time. We did two tours, Bob Marley, which was bus trip (worth the tour cost by its self) into the interior to visit his home, and a tour to Dunn River Falls. The staff was extremely friendly and very helpful. The wedding went off without any problems, as did the wedding supper and dance. Overall a fantastic experience and we would return in in a heartbeat. Ten stars if possible.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Director de Relaciones con Clientes at Grand Bahia Principe Jamaica, responded to this review, January 29, 2013
Dear guest,
Receive very warm greetings from Grand Bahia Principe Jamaica.

It is a pleasure for us to learn that you were satisfied with your grand daughter s wedding and that you enjoyed not only this moment but also your stay with us in our new section.

We feel very proud to receive this kind of communications and in the name of our General Manager and all our staff Members we would like to say thank you for your time to share your opinion through Trip Advisor, so importan for us, and we would like also to remind you that we are at your disposal for any further request, assistance or information for a next visit to our Resort or others in our Bahia Principe chain.

Yours faithfully,

Helena Gomez
Customer Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 26, 2013

Myself and my mother went from the January 14th to 21st to the Grand Bahia and we found the hotel to be amazing and the staff to be a delight. I am 25 and my mother is 60 and the hotel catered to both of our needs. The food was gorgeous and there is something for every taste. We ate in the japanese, grill and french. The grill was delicious and I am still dreaming of the surf and turf!!! mmmmm....
The staff made the trip. Everything was 'No problem'. Some weren't as pleasant as others but that's how different personalities go. I'll concentrate on the majority nit the minority.
Drinks were flowing, the dry martini could strip paint, and the coffee is magnificent.
We preferred the beach, the pool was a bit loud for us but not unbearable. no issue with getting beds, there seems to be a large supply.
Thank you Grand Bahia for a great trip and I hope we see you again in 2014!!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Director de Relaciones con Clientes at Grand Bahia Principe Jamaica, responded to this review, January 29, 2013
Dear guest,

Thank you so mcuh for your kind review shared through Trip Advisor and we are very glad to learn that we exceeded your expectations especailly with our meals and with the friendliness of our staff. We very appreciate your comments and we hope to see you very soon again.

Best regards,

Helena Gomez
Customer Sevice Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
WAUBEKA, WISCONSIN
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 26, 2013

As many mentioned the grounds were beautiful. Our sea view room was OK but on one side of the very large balcony was a roof (21309). The balcony was also very dirty but we still used it so it could not be that bad...right? The TV in our room did not work but it would have been nice to watch after sun time and before dinner.
The main buffet was good but we liked the one nearest the beach...great jerk chicken at noon but get there on time as when it is gone, it is gone! We dined at their new Spanish restaurant, steak and Japanese. The Japanese was the best but really they were all good. Service was just ok. The waitresses were very accommodating but the bartenders, not so much.
My husband enjoyed a massage on the beach which he said was very good. He said his masseuse really knew how to work out the knots.
The beach was nice but far from our room. We did the beach in the am and pool pm-that worked great for us. The had some awesome Reggae bands too.
I'm more of a Mexico type of fan so probably won't go back. If you like laid back Jamaica this resort will fit you fine.

Room Tip: Definitely a high floor
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  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Director de Relaciones con Clientes at Grand Bahia Principe Jamaica, responded to this review, January 29, 2013
Dear guest,

Receive cordial greetings from Grand Bahia Principe Jamaica.

First of all our apologies for the little issues experience in your room during your stay, we would like to assure you that we have taken very good note of them and they have been addresed to our Department heads to take the corrective measures. Thank you so much for letting us know.

By the other hand, it is also a pleasure for us that you enjoyed your vacations and beside those little events , you were satisfied with our servicies , especially our Restaurants a la Cart and our Snack on the beach.

Looking forward to host you again.
Yours faithfully,

Helena Gomez
Customer Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Bahia Principe Jamaica

Address: Salt Coopers Villa, Runaway Bay, Jamaica
Location: Caribbean > Jamaica > Saint Ann Parish > Runaway Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Runaway Bay
#4 Spa Hotel in Runaway Bay
#5 On the Beach Hotel in Runaway Bay
#5 Family Hotel in Runaway Bay
#6 Top resorts Hotel in Runaway Bay
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe Jamaica 3.5*
Reservation Options:
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Also Known As:
Bahia Principe Jamaica
Gran Bahia Jamaica
Gran Bahia Principe Jamaica Hotel
Grand Bahia Jamaica
Bahia Jamaica
Gran Bahia Principe Runaway Bay Jamaica
Gran Bahia Principe Jamaica Resort
Grand Bahia Principe Jamaica Runaway Bay

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