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“Amazing Vacation, We didn't want to leave!” 5 of 5 stars
Review of Luxury Bahia Principe Runaway Bay Don Pablo Collection

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Luxury Bahia Principe Runaway Bay Don Pablo Collection
5.0 of 5 Resort   |   Salt Coopers. Runaway Bay. Jamaica, Runaway Bay, Jamaica   |  
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Hotel amenities
Special Offer
Winter up to 50% off
Ranked #4 of 15 Hotels in Runaway Bay
Certificate of Excellence 2014
Saint John, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Amazing Vacation, We didn't want to leave!”
5 of 5 stars Reviewed February 8, 2014

There are no words for how fabulous this resort is. From the moment we walked in we were treated like royalty. The Concierge Cordella looked right after us with a speedy check in and welcome cocktail. Immediately Our Butler Garcon took our things to our room, which was perfect. We were on the 6th floor room 24609. The ocean view was unbelievable. Donnette our housekeeper made the room up everyday with a wide variety of towel animals and flowers, I even had fresh faceclothes everyday. We travelled with another couple and were able to get an adjoining room.
Our butler Garcon became our friend right away, him along with another butler Kenton looked right after us ,no matter what I asked for They got it for me. From fresh fruit to cheese and crackers in my room to even helping me shop for an inflatable pool lounger.
The pool staff, our bartender Ordain and waitress Laticia again were amazing. I immediately became known as the banana lady as all I wanted was fresh bananas for my dirty banana drink. It ended up being the joke of the week .
There was always workers maitaining the grounds and it was always very very clean. The food in the buffett delicious and something there for every taste (i'm fussy). The Ala Cartes were also very good. Our favorite was the Grill. The Jerk chicken was also tasty.
The shopping area had all kinds of different things for you to take home.
The beach area was a bit of a walk but worth it. It was beautiful aqua water and fine sand.
Each night they had a variety of entertainment, especially the singer Michel Black, her voice is like an angel.
We would definitely recommend this resort, and hope to get back there soon. If you can , absolutely go Don Pablo. We went as tourists and made some dear friends. The People at this resort are the friendliest, happiest people we have encountered. Make sure you ask for Garcon and tell him Brandy and Craig sent you :)

Room Tip: First of all upgrade to Don Pablo, requst a room On the 4th floor and above. Corner room have a bet...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarvelisS, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, February 11, 2014
Dear Brandy and Craig,

Throught reading your detailed review we realized that you and your partner were able to live out your dreams and make memories that will last forever during your vacation in our Property.

Thank you for your comments. It was our pleasure to host you and provide you with such amazing holidays and we hope to host you soon in our Luxury Runaway Bay Don Plablo Collection, your best Hotel in Jamaica.


Cordial greetings,

Marvelis Symister
Luxury Runaway Bay Don Pablo Collection
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514 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (220)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
England
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 8, 2014

Stayed here for 1 night while we were delayed, what a beauiful hotel breakfast was to died for, prepare to do a lot of walking around the complex, the bedrooms were out of this world, staff were excellent

A bit far out in the bush but if you like that sort of surroundings you will be ok.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarvelisS, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, February 11, 2014
Dear Guest,

Thank you for such a beautiful note, letting us know that during the night that you have spent with us we were up to par of your expectations.

Thank you again for vacationing with us and we would like to have the opportunity to host you soon in our Luxury Runaway Bay Don Pablo Collection, all inclusive luxury Hotel on Jamaica

Kind regards,

Marvelis Symister
Luxury Runaway Bay Don Pablo Collection
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1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 7, 2014

We stayed in the Don Pablo section and it was well worth it. We really enjoyed the relaxation at the Adult only sections. The service was exceptional. Special thanks to Holly and Lovett at the Palmyra restaurant and Tamara at the Don Pablo beach. All 3 ladies were so pleasant and attentive. I have been to 20+ all-inclusives in the DR and Cuba. The Jamacian experience was by far the best. The food was excellent especially the jerk chicken on the beach, the Don Pablo restaurant and Palmyra buffet.

We will definitely return.

  • Stayed January 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarvelisS, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, February 11, 2014
Dear Guest,

We are thrilled reading your wonderful comments about our Luxury Runaway Bay Don Pablo Collection where you have considered the service provided by our staff as exceptional. It is rewarding to know that you were satisfied with your vacation and you have enjoyed your vacation with us.

Thank you for you comments and we are waiting to host you again in our Hotel to provide you with another unforgettable vacation in our beautiful Jamaica

Warm regards,

Marvelis Symister
Grand Bahia Principe Jamaica
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Milton, Canada
Top Contributor
50 reviews 50 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 5, 2014

After not being back to Jamaica in 20 years due to higher resort pricing, our expectations were high and the Luxury Grand Bahia Principe lived up to our expectations. First, as many have said on Trip advisor upgrade to the "Luxury" side for a couple of hundred extra it's worth it. Nice Lounge for high end drinks (real Bailey's etc.), check emails before diner, Concierge/Butler service...yes Butler service not really formal Butler service but, nice Concierge that go around the property to check up on things with you and for you etc.

Everything from the private Don Pablo beach area, to the Don Pablo private pool area to the a la cart reservations made for you BEFORE you arrive. No hassles to change them too once you arrive to fit your plans, see the Butler!

Food: It was very good in all the restaurants (even the buffets) best was Don Pablo Dining Room, the least favorite Italian D.V. The beef was as best that I have found in the islands, tender & flavorful. The "Jerk" chicken is a MUST on the beach for lunch..Don't say I don't like spicy...Don't use the sauce then...They cook that chicken on the BBQ to perfection day after day, they must go through 250 chickens....

Beach: There are 2 areas, First beach: rental boat, paddle boat beach area, rocky/boulders which is great for a novice- intermediate snorkeler lots of fish & I saw an octopus too...Second beach is sand, long 0.5 km, lots of lounge chairs, sandy bottom in a cove, no major waves. By the way....You don't have to hog the loungers with a towel @ 6&7 am in the morning. The staff will remove it after 2 hours....So there!!

Rooms: Great size I would think for everyone, jet tubs, sitting area, nice size balcony, (I'm guessing) 500-600 thread count sheets, comfy beds, flat screen TV's. NEW safety deposit boxes and a nice size shower w/ robes & slippers afterwards.

Staff: All really went out of there way for you. Two stood above the rest: Richard Grant, Dining Room Supervisor, wonderful to see & chat with in the morning for Breakfast (sorry he took the Broncos) & Loriane Broderick, Executive Assistant Mgr. in my 20 years in the hotel business, this person is the best hire I have seen for a position. Guest & Staff Friendly, confident, walks the walk, follows-up, even caught her cleaning up the beach of almond leaves. Both of these people made our vacation personal which meant a lot to us.


Dislikes: I have to stretch myself to find things I disliked but: They use canned mushrooms, take $1.00 US for tips small bills was an issue twice.


Hope this helps...

Room Tip: Request your bed type, higher floor
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarvelisS, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, February 6, 2014
Dear Don,

We have felt thrilled after reading your honest review. It is rewarding to know that our efforts to provide quality services have been rewarded by reaching your expectations. Thank you for your words about our performance and staff, especially to our executive assistant manager and our Dining Room Supervisor who have made your vacation unforgettable.

It was a pleasure to serve you and we cannot wait to serve you again in Luxury Runaway Bay Don Pablo Collection Hotels & Resorts, a 5 star experience in Jamaica.

Warm regards,

Marvelis Symister
Luxury Runaway Bay Don Pablo Collection
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Meaford, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 5, 2014

We just returned from a wonderful week in Paradise! This was our third time to Jamaica and second time to Grand Bahia Principe. Don Pablo is worth every penny! We were traveling with 3 other couples, not one of us had an issue. The butler took us to our rooms to find two double beds, we requested a king, no problem, the next day a room (23611) was available with an amazing view of the pool and the ocean. The staff was very attentive, always smiling, and doing everything they could to make us happy. Loraine Broderick does an amazing job of over seeing the Don Pablo Collection to make sure that every guest has top quality service. The food was delicious, from the buffet(Palmyra) to the a la carte. The only one we didn't visit was the Dolce Vita. The Don Pablo Lounge was a excellent place to go for a drink before dinner or after, the Terrace Bar was nice place to listen to entertainment and mingle with other guests and the outdoor Don Pablo lounge by the pool bar was a nice quiet place to relax before bed. Would I recommend this resort to a friend? For sure! Would I return? In a heart beat!

Room Tip: We prefer 23 5 floor or higher, beautiful view of the pool and the ocean.
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarvelisS, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, February 6, 2014
Dear Guest,

We are very proud to learn that you have considered our property as a paradise, which means that you have had an amazing time and we are still up to par of our guest’s expectations.

On behalf of our General Manager and all Team Members at our Luxury Runaway Don Pablo Collection; we thank you for your valuable comments and we hope to have the pleasure to host you again in your next trip to your home in the Jamaica.

Yours faithfully,

Marvelis Symister
Luxury Runaway Bay Don Pablo Collection
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Toronto, Canada
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed February 3, 2014

To avoid any confusion, the 'Luxury' aspect of the Bahia Principe Runaway Bay is the newer eastern extension of the main resort....but a great extension!!!

You notice the difference the moment you arrive when a butler escorts you to the Don Pablo Collection (DPC) lounge where there are no lines, no crowds, private check-in, butler service to your room, private bar, free WiFi, etc., etc. This section is adults only with a segregated pool area as well, so you can escape the noise if you want, or join in with a short walk/swim to the main pool area. One great aspect of the DPC lounge is that there is no rush to try to book your a la carte meals which is the norm at most all inclusive resorts - they will already be pre-booked you for every day of your stay...no max reservations....nice! The staff in the lounge make you feel special - cannot say enough about them.

This is a big resort, but because of the 7 floors, it is actually not as spread out as others we have been to over the years. To get your bearings, remember that the pool and restaurants are on the 1st floor, whereas the lobby is on #3....this will save you getting lost on the 1st day!

Pool: Not much to discuss - it's nice. There is a swim up bar just outside of the DPC area, but there is also poolside service in DPC, so you feel pampered. There are some poolside cabanas which help you escape the intense sun, but even though the DPC area was not overly crowded during our stay, you will still see lounge chair - towel reservations by 8:00am....especially those 6 cabanas on the northeast side of the pool that provide the best location for the afternoon sun.

Beach: The main beach is a short walk away and a great place to hang out in the salt water. The reef prevents any big waves, so it is a great place to float around and meet people. The DPC area is quite close, but we never noticed any battle for lounge chairs. We would arrive there @ 10:30am with plenty to choose from.

Service: Excellent....everywhere!!! The staff consistently deliver - genuinely want to make your resort experience special.

Restaurants/Food: Overall - good to great, depending on where you went.
1) I know a lot of reviewers raved about the Jerk Chicken hut by the beach. It was good, but because it was open air, we found the ever-present swarm of crows picking food off plates and shitting on chairs enough to restrict our visit to once only - the crows made the place feel quite unsanitary. For the uninitiated, the jerk chicken black sauce is suicide, yellow is 'really hot' and red is just 'hot'!!
2) The Grill: Food was good but our server Cassetta made the dinner experience quite memorable - ever present smile and always there when you needed her.
3) Don Pablo Gourmet: OMG!!!! This place is heaven - head and shoulders above everything else and on par with the best restaurants in Toronto. We were fortunate to sit in HughRoy's section and were pampered. I don't know where to start, but recommend the mushroom soup to start, the crispy shrimp next (very neat taste & presentation), chateaubriande...and then the banana flambé to finish. We were so impressed by the latter that we actually got the recipe to hopefully replicate for friends at our cottage.
** We learned from our experience that the restaurant reservations times are suggestions at best. I think we arrived on time for only one, but were always seated. Having discovered Don Pablo on night #6, HughRoy just told us to come back the next night which was our last (without a reservation) and ask for his section. No problem - we were seated immediately and explored some of the other items on the menu - surf & turf is also excellent.

Nightlife/Shows: ....and now for the obvious weakness!!
With the exception of the Michael Jackson show which was pretty good, most shows were weak/poor despite the fact that there are a few talented dancers - now sure who is to blame, but we walked out of most. The irony is that there is not a lot of nightlife at the resort, so if you bail on the live show, you are somewhat on your own for entertainment. After a full day of sun, we did not have a lot of energy, but some dancing would have been nice.

There was one show in particular worth mentioning - the Jamaica show that started with an degrading segment involving 2 one-legged [for real] pirates dancing on the stage. I could not watch...I was embarrassed and insulted. When the emcee then asked a girl from the audience to come up and verify that one of the pirates was truly one-legged....but warned her about finding the 3rd leg....we left!! I could not believe that someone found that display entertaining.

The pirate fiasco notwithstanding, we thoroughly enjoyed ourselves, especially the catamaran ride that include the Dunn's River Falls - great trip and worth the $104 including lunch.

Room Tip: 23 Block, 6th or 7th floor provides an incredible ocean view
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarvelisS, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, February 6, 2014
Dear Guest,

We are reading your review and we are delighted to know that we really impressed you with our services and you have felt pampered during your stay by our staffs, which mean a lot to us to.
We also noted your observation; we assure you that we are going to take it into consideration.
Thank you for your comments and we are eager waiting for you during your next trip to our Luxury Runaway Bay Don Pablo Collection, a couple vacations in Jamaica.

Best regards,

Marvelis Symister
Grand Bahia Principe Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Frances, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 3, 2014

I have just returned from a week of heaven in Paradise at the Luxury Bahia Principe in Runaway Bay. I do not even know where to begin!!! Resort was amazing, all staff was amazing food and drinks were amazing!!! This place exceeded all my expectations and then some. I highly recommend upgrading to the Don Pablo as you have your own private building at one end, a butler at your service at all times, your own pool area, no kids allowed ( no chair game required here), own private check in and check out, a quiet private lounge area to sit an relax, check emails and have a nice quiet drink with top shelf liquor,they pre book all 5 of your al la carte reservations ( which you may change if you would like). The staff at this resort work very hard at all times, and are happy and friendly. They are the friendlies happiest staff I have ever encountered at a huge all inclusive resort. Our Picaso breakfast family was absolutely amazing!!! Richard, Wayne, Gavin, Kaydian and Yames H I can not say enough about them. I looked forward to their smiling faces everyday! I highly recommend this resort to everyone and anyone, couples, families, groups. I fell in love with Jamaica, a lot on part because of this resort, and we will be back!!! I could go on and on and on but work is calling! lol

Room Tip: Request a higher up floor as we heard that there were mosquitos on the ground floor. We were on the...
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarvelisS, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, February 6, 2014
Dear Guest,

Thank you for your comments. We are delighted reading that we have provided you the service we are always striving for. Thank you for your words especially the hospitality and friendliness of our staff; we also appreciate your efforts for remembering the names of those who have gratefully impressed you, we will let know of your praises to them.

Thank you for your preference towards our Hotel; we will more than happy to host you again soon in our Luxury Runaway Bay Don Pablo Collection Hotels & Resorts, a 5 star experience in Jamaica

Yours sincerely,

Marvelis Symister
Luxury Runaway Bay Don Pablo Collection
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Runaway Bay Don Pablo Collection

Address: Salt Coopers. Runaway Bay. Jamaica, Runaway Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint Ann Parish > Runaway Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Romantic Hotel in Runaway Bay
#3 Family Hotel in Runaway Bay
#4 On the Beach Hotel in Runaway Bay
#4 Top resorts Hotel in Runaway Bay
#4 Spa Hotel in Runaway Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Luxury Bahia Principe Runaway Bay Don Pablo Collection 5*
Number of rooms: 70
Official Description (provided by the hotel):
Facilities and services 3 lake-style pools 3 Jacuzzis Large sun terrace with gardens, sun umbrellas and loungers Pool and beach towel service BAHIA SPA (20% discount on some treatments) Sports facilities: gym, 2 tennis courts, volleyball court, football pitch Water activity centre Motorised sports (additional charge) Entertainment amphitheatre Wedding gazebo WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) 2 main restaurants 5 speciality restaurants 5 Bars 1 Snack bar Exclusive terrace bar serving Premium drinks Private check-in/out Late check-out subject to availability 18 hole golf course. Pueblo Principe: stores, live music, shows, bars and disco. Rooms 70 Deluxe Junior Suites Room facilities: Four poster king size bed or 2 full size beds Pillowtop mattresses Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting are with sofa Balcony or terrace with sea view Fully-equipped bathroom with separate shower, hydromassage bath tub, wash basin, magnifying mirror and hair dryer Bathro be and slippers Don Pablo Collection amenities Radio alarm clock with iPod docking station Flat screen satellite TV Coffee-making facilities Mini-bar Ironing set Beach towels in rooms 24 hour room service Butler service in rooms (available on request) Evening turndown service Pillow menu Safe (no additional charge) Internet and international newspapers and magazines in the Club House WiFi (additional charge) Aroma menu Bahia 'au Naturel' (over 18s only): The hotel has a nudist bathing area apart from the other areas ... more   less 
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Also Known As:
Luxury Bahia Principe Runaway Bay Don Pablo Collection Jamaica

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