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“Spring for Don Pablo” 4 of 5 stars
Review of Luxury Bahia Principe Runaway Bay Don Pablo Collection

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Luxury Bahia Principe Runaway Bay Don Pablo Collection
5.0 of 5 Resort   |   Salt Coopers. Runaway Bay. Jamaica, Runaway Bay, Jamaica   |  
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Hotel amenities
Special Offer
Special Summer Sales
Ranked #4 of 15 Hotels in Runaway Bay
Certificate of Excellence
Charleston, West Virginia
1 review
2 helpful votes 2 helpful votes
“Spring for Don Pablo”
4 of 5 stars Reviewed November 3, 2013

The service at Bahia Principe was outstanding. The hotel rooms have been neglected, but all the problems I encountered were resolved by the Don Pablo Collection Manager or her staff. If you go, certainly upgrade to the Don Pablo - it's worth every penny for their services alone. You also get access to pool and beach areas that are not as crowded and have bar service.

The vegetarian food was ok and they made every effort to accommodate my tastes. The wine selection could use serious improvement - the "premium" wine selection was poor and tended to be served hot. Since DP allows you unlimited a la carte access, get reservations at the Don Pablo restaurant as often as possible - definitely the best food at the resort.

The diving is really good - much better than I had been lead to believe was possible in Jamaica. There are no big fish and you'll see fish traps on the reef. Overall, it was well worth going and the dive operation was solid.

As a single woman traveling alone, I felt very safe here.

Room Tip: For the best views, the rooms on the front of the hotel are spectacular. Anything in the 11 or 21 b...
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  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarvelisS, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, November 10, 2013
Dear Guest,

Thank you for taking the time to publish your review about our Resort. We are glad to learn that the quality of our food, diving sport, and the excellent customer service impressed you and you had overall an amazing stay with us.

On the other hand, Thanks for letting us know the situation experienced during your stay, which allowed us to take appropriate action and solved them in a satisfactory manner.

Our guest opinion is very valuable for us and we really appreciate your suggestions and recommendations, please make sure that it will be taken into consideration. Once again, thank you so much for helping us to improve.

Yours sincerely,

Marvelis Symister
Luxury Bahia Principe Runaway Bay Don Pablo Collection
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568 reviews from our community

Traveler rating
    325
    159
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    13
See reviews for
66
372
5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (248)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Lucedale, Ms
Top Contributor
124 reviews 124 reviews
29 hotel reviews
Reviews in 46 cities Reviews in 46 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed November 1, 2013

We went in Oct which is the off season. The resort was laid back and kind of quiet which I enjoyed. We loved the resort, except the elevator in our building was very slow! The lounge was a nice touch, made great drinks in there & free wifi connection. Over all our week there was very relaxing. The beach isn't the most impressive or the shows at night. We did enjoy the sports bar a lot.

Room Tip: Do the upgrade the views can't be beat. I think we were in 23701
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarvelisS, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, November 3, 2013
Dear Latricia,

We appreciate your positive note. Our ultimate goal is to fulfill our guests’ expectations; we are feeling proud to learn that we have been able to provide you a fantastic and relaxing time during your last trip to our Hotel. It also good to know that drinks, free WIFI connection, and the sports bar were of your preference.

We have been felt proud being your hosts during your trip to Jamaica and can’t wait to host you again on your next vacation.

Warm regards,

Marvelis Symister
Luxury Runaway Bay Don Pablo Collection
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Merritt Island, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 1, 2013

We completed our 6 night stay on Oct 30th. The Don Pablo Collection was worth the extra money. This resort was well kept and service was consistently good. We have nothing negative to say. We traveled with our 1 and 4 year old and they enjoyed every minute. We never stay at the same resort twice and have stayed at 9 different places in Jamaica in the past 6 years. This ranks in the top 3! Our room was 24503! Thank you for the wonderful vacation.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarvelisS, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, November 3, 2013
Dear Guest,

Thank you for your feedback. We are more than happy to know that you have had a wonderful time with us, the constantly service provided by our accommodating staff, and the well kept of the property captivated your attention.

It was an honor to have the opportunity to host you. We look forward to host you again on future trips to Jamaica in our Bahia Principe Hotels & Resorts, a 5 star experience in Jamaica.

Warm regards,

Marvelis Symister
Luxury Runaway Bay Don Pablo Collection
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Ashburn, Virginia
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 1, 2013 via mobile

Overall, give it a 6-7 on a (1>10) scale. Not a horrible experience but also very far from GREAT.
Buffet - decent, we like the different themes per night but it's disappointing to see the same old food from days prior continuously put out day after day, we have seen some same dishes 4 days in a row now. No1 touching it for a reason.
Water sports - most limited we have experience at an all inclusive. Snorkeling is $40/person/hour CRAZY. Have blearily enjoyed kayaks and sail boats, guys running it are lazy and have excuses every day on why you cannot go out, too windy, to rough, to sunny, etc... Got to go out twice in 11 days after BEGGING.
Only worth coming here if you upgrade to Privilege or Don Pablo. We stayed at Sandals (ocho rios) 2 years ago, paid the same per night we just paid, blew this place out of the water.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarvelisS, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, November 12, 2013
Dear Guest,

We thank you for taking the time to bring your comments to our attention. It is trough communications of this nature that we are given an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from our resort.

Our main goal strives in having a great ambience to satisfy our guest’s requirements; we regret that we were not able to fulfill your expectations. Nonetheless, please allow us to comment on the issue of your communication.

As far as your indications about the quality of the food offered in our restaurants, we are rather surprised because carefully selected products compose our gastronomy supply, taking into consideration the diversity of clients who visit our hotel. Please kindly note that we offer every evening in our Restaurant Buffet Orquid different variety of food like Spanish, Jamaican, Canadian, Japanese, Mexican... Nevertheless, we are sorry that our food services did not meet your expectations and your comments will be taken into consideration.

Furthermore we would like to express our gratitude for your positive remarks regarding our water sports services.
On behalf of our General Manager and all Team Members, we apologize for any inconvenience and we hope to have the pleasure of welcoming you again in the near future.

Yours respectfully,

Marvelis Symister
Luxury Bahia Principe Runaway Bay Don Pablo Collection
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Mississauga, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 30, 2013

I cannot recall when I have enjoyed my vacation more. Every one of the Staff were polite and very helpful. The food was terrific in all of the restaurants. I have started saving so I can return in the Fall of 2014 and see the friends I have met this October. Can't wait to get back !

Room Tip: Try to get an ocean view on the 7th floor. Quiet and less noise.
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarvelisS, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, November 3, 2013
Dear Jane,

Thank you for your generous review. We are thrilled to learn that we were able to surpass your expectations and you have enjoyed your last vacations in our property, which is our main goal. It is encouraging to learn that room, friendly and helpful staff, and food quality and overall the service was of your choice.

Thank you for choosing our Resort for your vacation this year and we look forward to host you again on your upcoming holiday in our Bahia Principe Hotels & Resorts, a 5 star experience in Jamaica.

Warm regards,

Marvelis Symister
Luxury Runaway Bay Don Pablo Collection
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Basingstoke, England, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 26, 2013

Just spent 2 weeks here. All the staff were extremely helpful & friendly. The food in the Don Pablo, Picasso & Mikado restaurants were to die for. Definitely recommend do the show table in Mikado & the Chateaubriand in Don Pablo. The beach is lovely & the waiter service at the pool is great (especially Tina)!!! Any minor issues we encountered were fixed very quickly. Would recommended this hotel to any other couples looking for a completely chilled out luxury experience.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarvelisS, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, November 4, 2013
Dear Emma,

Thank you for your warm review. We appreciate that you enjoyed your stay thanks to our helpful and amazing staff. We feel also very proud of receiving your positive comments regarding our beach and our variety and quality of food in the Don Pablo and Mikado Restaurants where we were able to fulfill your expectations.

Thanks again for mentioning the staff member who did possible a wonderful trip with us and for the recommendation to other possible guests.

It was an honor to be chosen to spend your vacations in our Hotel in Jamaica and we would love to see you again and provide you a more enjoyable stay.

Yours respectfully,

Marvelis Symister
Luxury Runaway Bay Don Pablo Collection
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario, California
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 25, 2013

Best vacation in a while. we had fun in such a short period which makes us want to return. The agents were very pleasant and helpful. Very fast check in and they did their best in accommodating requests. The lounge bar was excellent, we had all we wanted. Our butler decorated our room with petals and chilled champage. This tops it off to the maximum. The pool, very nice with cabanas for everyone and bartenders catering to you. The jerk chicken ohh very tasty and spicey its a must have. I would recommend this resort a million times.

Room Tip: Corner suites have larger balconies
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Stayed October 2013, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IselS, Social Media Coordinator at Luxury Bahia Principe Runaway Bay Don Pablo Collection, responded to this review, October 27, 2013
Dear Shelly,

Thank you for your warm note. It was an honor being your hosts during your Jamaican vacation and we are thrilled to hear that all of your expectations were fulfilled. We appreciate your words about the check-in, food, pool, the butler services and overall the accommodating staff.

We deeply value your recommendation to other possible travelers and cannot wait to serve you again in our hotel on upcoming trips to Jamaica.

Yours sincerely,

Isel Salgado
Luxury Runaway Bay Don Pablo Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Runaway Bay Don Pablo Collection

Address: Salt Coopers. Runaway Bay. Jamaica, Runaway Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint Ann Parish > Runaway Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Romantic Hotel in Runaway Bay
#3 Family Hotel in Runaway Bay
#4 On the Beach Hotel in Runaway Bay
#4 Top resorts Hotel in Runaway Bay
#4 Spa Hotel in Runaway Bay
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Luxury Bahia Principe Runaway Bay Don Pablo Collection 5*
Number of rooms: 70
Official Description (provided by the hotel):
Facilities and services 3 lake-style pools 3 Jacuzzis Large sun terrace with gardens, sun umbrellas and loungers Pool and beach towel service BAHIA SPA (20% discount on some treatments) Sports facilities: gym, 2 tennis courts, volleyball court, football pitch Water activity centre Motorised sports (additional charge) Entertainment amphitheatre Wedding gazebo WiFi access in the lobby (free) and in rooms (additional charge) 2 main restaurants 5 speciality restaurants 5 Bars 1 Snack bar Exclusive terrace bar serving Premium drinks Private check-in/out Late check-out subject to availability 18 hole golf course. Pueblo Principe: stores, live music, shows, bars and disco. Rooms 70 Deluxe Junior Suites Room facilities: Four poster king size bed or 2 full size beds Pillowtop mattresses Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting are with sofa Balcony or terrace with sea view Fully-equipped bathroom with separate shower, hydromassage bath tub, wash basin, magnifying mirror and hair dryer Bathro be and slippers Don Pablo Collection amenities Radio alarm clock with iPod docking station Flat screen satellite TV Coffee-making facilities Mini-bar Ironing set Beach towels in rooms 24 hour room service Butler service in rooms (available on request) Evening turndown service Pillow menu Safe (no additional charge) Internet and international newspapers and magazines in the Club House WiFi (additional charge) Aroma menu Bahia 'au Naturel' (over 18s only): The hotel has a nudist bathing area apart from the other areas ... more   less 
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Also Known As:
Luxury Bahia Principe Runaway Bay Don Pablo Collection Jamaica

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