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“Not as advertised” 2 of 5 stars
Review of Club Ambiance

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Club Ambiance
3.0 of 5 Resort (All-Inclusive)   |   Main Road, PO Box 20 | Saint Ann, Runaway Bay, Jamaica   |  
Hotel amenities
Ranked #10 of 15 Hotels in Runaway Bay
New York City, New York
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
22 helpful votes 22 helpful votes
“Not as advertised”
2 of 5 stars Reviewed July 11, 2012

I met up with my friends at CA. We stayed from 6/30/12-7/6/12. I usually like to start my reviews or criticism with the positives. I won't this time around; I'll mix in the bad with the good. When I arrived I was taken aback by the Jamaican flag that was waving tall on the roof. It was shredded and washed out and looked like it went to a war and barely survived, whereas the American flag was in pristine condition. That was the first thing that rattled me. I was greeted with a fruit punch and warm smiles. The receptionist that greeted us was Ms. Bailey.
Let’s move on to the room. I was not impressed at all! But I was sorta prepared for that because of the pictures that were posted from my fellow reviewers. I didn't like that the television was one of those old tv where its huge in the back and the screen roundish. Also, there were less than 10 channels and that should NOT classify as cable (it was advertised that they had cable). Also, guess what? The channel reception was bad. There was a constant buzzing noise and static on every channel. I could care less about the tv because I love to read and had no intention of turning it on. However, I took my mother with me to meet up with my friends. I thought it would be a cool early bday gift as she has never been to a hotel much less a resort. She loves to watch her news and her favorite channel is CNN. Turns out that channel had the most static. I went to the front desk and Ms. Baily offered us to move to a second room and that one had a flat screen television. :-) BUT it was less than a 19in but whatever. The channels still had static but not as bad as before and my mom settled for that. Why don't all the rooms have flat screen televisions? According to one of the staff they don't have enough for all the rooms. Ummm, ok. My mom is very weird and walked with her own sheets for the both of us. She immediately stripped the bed. OMG the 3rd layer of sheets were absolutely stained and disgusting. I mean COME ON! This is a resort once a sheet is stained toss it. Don't wash it and re use it. Time to take a shower, the bathroom was gorgeous! I have a thing for tiles and the peach (yes peach) tiles with the beige shower curtain gave the bathroom a good feel. I drew back the curtain and I received the shock of my life. *Deep sigh* The tub was filthy and full of grime. I quickly ran down the stairs to complain. Ms. Baily informed me that housekeeping was closed for the day and no one was around to clean it. At this point I was tired from the drive up (I drove from Kingston to the resort), sweaty and stank of bug repellent and just wanted a bath. I said you know what, just give me some ajax and a scrub pad and I'll do it my bloody self. She was horrified as she should've been because no guest should clean their own bathroom! I didn't care and just wanted a bath. She refused to give me any cleaning items (which was good). I asked to speak to a manager. Neither the manager nor the GM was on duty at that hour but the next person of authority was Damian the entertainment manager. He listened to my complaints intently and was very calm, cool and collected and offered me yet another room. I asked to see them before I said yes. The first one smelled so moldy (like the gym). I mean come on, if a room isn't occupied how about letting some air in? The second room he showed me was room # 5 and the sign that says 'room five' was written with a red marker on a paper and stuck on the wall. Moving on, the room was outdated but the bathroom was clean. I didn't like the feel of it and turned it down. I started to plead for cleaning supplies and he finally broke down and gave me some soap and I used that with one of their washcloth and cleaned the tube. I spoke to the manager the following morning and he offered to upgrade me to a deluxe room. The view was even more gorgeous but even the view wasn't enough to change rooms. Other than the filthy bathroom the room was ok. A housekeeper came in the morning to clean and she pulled out soap, I said uh huh, you don't have any Ajax? She did and used it instead. So what does that tell us ladies and gentlemen? This means that they just use regular liquid soap to clean the tub. This is how you get fungus! Sigh.
Moving on, the dining areas both inside and outside were acceptable. Very nice. The staff was very warm and the food was great. However, there could've been more variety of choices of Jamaican dishes. That was a turn off. Where were the liver and kidney, for breakfast? I was born and raised in Jamaica (I currently live in NY) so I know what I'm talking about. It was just ackee and saltfish, breadfruit, festival and porridge. Don't get me wrong, any American breakfast you wanted they had, but being a Jamaican I was disappointed. Overall, whatever they served on any day were DELISH. If you wanted an afternoon snack then you had Mr. Whitter who was on the grill and can whip up a juicy burger or anything else for that matter, but my favorite was just the burger patty with a grilled cheese sandwich. He was very warm, respectful and accommodating. The bar...just forget it the drinks were super strong just the way I like it! :-) Shout out to Omar and Julius that whipped up wicked drinks.

Ok folks that were my horrible experiences. Oh did I mention the roach I killed on the wall and all the ANTS! Just because we are in the Caribbean does NOT mean ants are acceptable!

The best part was the staff. They were so warm and friendly. I can't stop saying that. They made me overlook the room. I put it in my head that this is just a place to lay my head at night. The entertainment was entertaining. Damian did a great job at that. My favorite night was when they had the Ms. Club Ambiance competition. My friend won! AWESOMENESS! But Storm (she's on the entertainment committee) and Damian were engaging and made the night a BLAST. My second favorite day was Jamaica day. Damian was the Dj and killed it (this means its a good thing)!! I was relaxing on the beach and couldn't help whining in my chair. Then they had a dance class where Omar and Storm taught us some of the popular dances that are used in the clubs for certain dancehall songs. Some I knew and learned the others. They had a mixology class and I think it was the same day. I don't remember the name of the instructor but the drinks where great and Storm and Omar where her assistants and they made it even more fun.
So like I said, the staff where amazing and did a fabulous job. They made me overlook the out dated rooms, the ants, the roach, dirty bathroom, and the missing hammock (I had given my mom a card with a woman relaxing on the beach in a hammock for Mothers Day and she commented that she would like that to be her one day. So I wanted to take a picture of my mom in it and make a postcard from it). Why was the hammock missing? It was ripped up for over year so they took it down. SO BUY A NEW ONE! Bloody hell.

I would totally go back if they revamped the place all because of the STAFF! High five to everyone.
Bless!

  • Stayed June 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,249 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
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English first
New York City, New York
2 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 11, 2012

Well to start off in a positive light, I would like to say that my overall review does not reflect on the staff of Club Ambiance, the scenery and the the quiet location gives the hotel its name. Upon arrival to the resort 6/30, I was truly taken aback by the view. It was totally unexpected and in some aspects did not reflect what was advertised on the internet. As we were greeted at the front desk, we were instructed of charges for the following(security safety box) which I never encountered before at an all inclusive. As a Jamaican I was appalled by the conditions of the country's flag, I cant leave that out it needs to reflect the pride and honor of the people and the country!!!!! Change it!!!!!(falling apart and in shreds)Anyway,we were escorted to our room which for starters needs a definite upgrade beginning at the front door which looks like its practically coming off of the hinges and needs a good paint job. Our welcoming committee of ants greeted us as well. As the days went on we discovered imperfections throughout our room, the shower head required a definite change(which was serviced immediately), the telephone losing reception as you spoke to your party having to lean your head ever so often. As I became weary of the neck exercise I reported a change(quickly changed). Hammocks are no longer on the property as well as a pool table on the beach
(pictures can be deceiving). The food selections are definitely in need of an upgrade, as well as the gym which I couldnt go to due to the unhealthy conditions (moldy) they need to change carpeting or consider rubber tiling throughout the gym and a ventilation system which circulates the air. I must reiterate if it had not been for the staff that showed considerable professionalism and made us feel at home we would have left the very same day. WIth that being said, Club Ambiance can be taken into consideration for a quick weekend getaway for travelers or visitors on a very tight budget. It is not worth the costs of what is advertised. Definite upgrade needed, Hopefully the new management will take into consideration all that has been said. Thank you to the following staff who were quick, efficient, and friendly-(some names unmentioned, but remains applicable to most) Ms. Bailey and Veta-Ann Patton (front desk), Omar on the grill, Kemore Kelly and Fay(housekeeping), Richard Higgins and Julious (barkeepers) Omar and Storm (entertainment), Sherica Nevis (tourist advisor)

Room Tip: Beach or pool side upper level
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  • Stayed June 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 7, 2012

Four stars for the hotel five stars for its entertainment staff.

  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 3, 2012

My husband and I decided to test out this lovely resort for our anniversary. We decided we would get the best out of stayin for only 4 days (should have stayed longer). Our arrival was smooth we had a complimentary shuttle bus take us to our destination. As we arrived at Club Ambiance we were greeted by a wonderful desk clerk and welcomed with a refreshing juice. Then we were escorted to our rooms. We booked the deluxe honeymoon room which was amazing with a swan made with a towel and rose petals surrounding it. The room was nice and cold with working air conditioning, and a huge mirror to look at yourself in front of the bed behind the tv for u know what. (hint-hint). The staff was wonderful always kept you busy inside the resort with multiple things to do with activities etc. At night the local band would play as well as entertain. Dont forget the club Fantasia. The food was great. Basically you can eat all day everyday during your stay cuz when the diner is not open the pit is open with chicken, burgers, etc. The bartenders were always making up some type of concauction to fit your needs that will surely fit your taste buds. All I can say is WOwww!! We are certainly coming back. I am working on our next trip there as we speak. Hope this helps.Have Fun.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 1, 2012

I traveled to Jamaica alone have stayed at the luxury 5 stars in Jamaica.......don't let the 3 stars fool you" bigger isn't always better". Stayed from June 23-30 and I can't say enough about this quaint resort. I learned so much about the culture from the staff, Storm and Omar taught the guests some "patois" (Jamaican Slang) and felt a true connection with the staff as they were enthusiastic and willing to please above and beyond. The food was tastey and a great variety, lots of activites and entertainment. Rooms were very clean and comfortable, the beach is lovely had a great time sipping coffee in the mornings down by the ocean. The resort is a safe, secure relaxing atmoshpere. All staff was wonderful if you choose to go here you will meet some great personalities who treat you great!
I will absolutey be honored to be a guest there again!!!!

Room Tip: I was located on the second floor "Ocean View" I could hear the entertainment at night fro...
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  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, SC
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 1, 2012

Arriving from Montego Airport along the main highway in what appeared to be a rundown section of a small village I was not impressed as we moved through the unattractive perimter wall and guard gate to this oceanfront hotel, which I had selected because of the affordable price when compared to so many others. However, once inside we were greeted with warm smiles and a very friendly staff. Although it it small, probably having only about 100 or so rooms, this unobtrusive all-inclusive, adult only resort is really relaxing and fun with all one needs to have an authentic Jamaica vacation ~ decent food, a great bar, very good entertainment, nice pools,
and (for me) just enough of a gym to meet my requirements. The room I stayed in was good size and well maintained. Great to have wireless reception. If you want a genuine all-inclusive Jamaica getaway without all the hassle of a big resort property, this is a really good, affordable choice.

Room Tip: Second floor overlooking the pool and ocean or the main building. Rooms near the alternative nude be...
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Largo, Florida
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 28, 2012

Our trip was in 6/12. Arriving on the bus, the first impression was scary. The front entrance does not give the place justice. June is slow season so there were less than 50 people for the time we were there. The food was good and sometimes great. The room was of good size with a king bed. The place is not a 5 star resort but we didn't want the large club. We got what we wanted, sun, quiet and no children. We understand the club is under new ownership and management as of 6/1/12. The greatest asset of the place is the wonderful people who work there to make the club a happy place to be.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Club Ambiance

Address: Main Road, PO Box 20 | Saint Ann, Runaway Bay, Jamaica
Location: Caribbean > Jamaica > Saint Ann Parish > Runaway Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Swimming Pool
Hotel Style:
#6 Spa Hotel in Runaway Bay
#8 Top resorts Hotel in Runaway Bay
#9 On the Beach Hotel in Runaway Bay
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Club Ambiance 3*
Number of rooms: 90
Official Description (provided by the hotel):
Shuttle Bus service attract an extra charge. Airport Transportation attract an extra charge. Free internet service only in lobby area. ... more   less 
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Also Known As:
Club Ambiance Hotel Runaway Bay
Ambiance Hotel Runaway Bay
Resort All Inclusive Ambiance
Club Ambiance Jamaica/Runaway Bay
Club Ambience Jamaica

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