We just returned from a week long vacation at JRB. This is a wonderful resort for families. The staff are amazing and it's a very cozy, friendly resort. As a group of women traveling for a fun filled week we had a terrific time, however all agreed we'll choose a different resort next time. In summary, the resort grew on us over the week, thanks to the staff, but it's not the resort for us. No music at the beach bar except for certain times of day when the entertainment crew is doing their thing. What's up with that??? No steel drum band entertaining us on the beach? Lame is the word that came to mind for us.
We arrived hungry and tired and our first experience wasn't the best. We just wanted a meal and a comfortable seat to enjoy it in. We went to the grill, as it was all that was open as far as we could tell. Too bad we didn't hit the pizza place, but we wanted to be ocean view. (Check in did not include any overview of the resort, just a bunch of papers stuffed in an envelope. Here's your key, move on.) Then we couldn't sit where we wanted because the staff was setting up for dinner. Three times we were told to move. Really? My relaxation comes second to the staff's need to set tables??? Poor first impression for us all.
This resort is tired and in major need of updating. We stayed in rooms 2224, 2225, and 2220. The rooms were conveniently located to everything. We were pleased with the location. Our room, 2224 had a great view. Mosquitoes were in abundance, and every day we asked housekeeping to spray to try and keep them at bay. (The girls in 2220 said they never had mosquitoes. Maybe their door seal was tighter, but housekeeping keeps the doors open when cleaning, so the little buggers just swarm in.) I couldn't get the patio doors open and closed fast enough to keep them out. I agree with other reviewers about the cart noise from the staff, but we were so tired after a day at the beach and drinking the awesome drinks made by the wonderful bar staff that the noise didn't keep us awake. For me, the horrible mattress on my bed is what kept me from getting a good night's sleep. I didn't complain, nor did we ever get a call asking how things were. I might have mentioned it then but I surely wasn't willing to repack and move to another room so didn't see the point. The shower is ok, but again, we found the rooms tired and outdated, like the rest of the resort. There is no privacy in the bathrooms either.
We all enjoyed the food immensely. Great variety, flavor, freshness. We did not, however enjoy the experience at the Japanese restaurant. The sushi took forever and I didn't like the look of it at all, so I didn't eat it. Others who did at the table said it was awful. The hibachi "show" wasn't all that great. The ice cream was good. We enjoyed Platinum and the childish serving methods (Mr. Potato head out shined the taste of the tater tots he was served with.) My meal was horrible...I ordered the surf and turf. Shrimp instead of lobster and the beef was so salty it was inedible. I learned to stick with fish after that meal. We had two meals at Moonstone. Two totally different experiences. I don't want to stand at the pasta counter for 20 minutes only to be told that pumpkin risotto wasn't available. Why the heck didn't my server know that when I ordered it? And why do we have to order it from our server and then go stand there and order it again. I'm on vacation. Bring it to me. The second time we went there, our server truly SERVED us and didn't make us go wait in line for our pasta orders. I never did get that pumpkin risotto. We found the buffet to be the best meals. Breakfast, lunch or dinner there were excellent choices. The fish selections were awesome. A shout out to Frederick for making my oatmeal for me every day. The best thing about this resort is its staff. Urkle, Sparkle, Tinkerbell, Shanene, Christopher and the many others whose names I'm forgetting made this a truly memorable experience. Everything was no problem, my lady.
We also enjoyed the food at the beach night. Everything was delicious. The entertainment was boring, boring (making 20 people stand on stage and repeat phrases for over an hour is NOT entertaining.) We loved the desserts. Pink on top was my favorite. I felt like I was eating the baking of my Jamaican grandma. Really tasty sweets. We also loved the coconut cake when it was available.
The beach is lovely on this resort, however the chairs are horrendous and there are no palapas for shade. The chairs were the worst I've ever encountered at any resort. The backs snap up when you sit down and I jammed my fingers trying to get the back to stay positioned. It's as though the covering is too tight for them so they continually snap up. We had a fun sail on the hobie cats one morning. Damien and Kayesha? were our sailors and we had a wonderful time with them.
We all did massages and scrubs at the spa. Ann-Marie was an amazing massage therapist. Everyone raved about their treatments.
Again, I'll say we had a wonderful vacation. I would recommend this resort to families. The staff here truly are amazing and will be missed. Another tip, spring for the Club Mobay at the airport. We arrived on a busy Saturday afternoon and it was worth every penny.
- Official Description (provided by the hotel):
- Jewel Runaway Bay Beach & Golf Resort, one of the most complete all-inclusive resorts in the world. Located on 22 lush, oceanfront acres of Jamaica's famed north coast, this spectacular resort offers some of the best SCUBA and golf on the island. Unwind in our new plunge pool suites. Indulge in our new full-service spa. Dine around at up to 5 different restaurants and 5 different free-flowing bars including a swim-up pool bar. ... more less
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- Also Known As:
- Breezes Runaway Bay Resort And Golf Club
- Breezes Runaway Bay Resort & Golf Club Hotel Runaway Bay
- Breezes Runaway Bay Jamaica
- Breezes Runaway Bay Hotel
- Jewel Runaway Bay Beach & Golf Resort Jamaica