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“Fair Jewel Appraisal” 4 of 5 stars
Review of Jewel Runaway Bay Beach & Golf Resort

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Jewel Runaway Bay Beach & Golf Resort
4.0 of 5 Resort (All-Inclusive)   |   Main Street | North Coast Hwy, St. Ann, Runaway Bay, Jamaica (Formerly Breezes Runaway Bay Resort & Golf Club)   |  
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Ranked #3 of 15 Hotels in Runaway Bay
Annapolis, Maryland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Fair Jewel Appraisal”
4 of 5 stars Reviewed March 28, 2013

In all honesty, the resort needed a lot of work. Scott (GM) assured me that the resort was on a trajectory up, not down as my family and I thought. This is our family of 6's third straight year in Jamaica. I give it the highest marks because the service was so spectacular. Blew me away. Service is usually not so high on my priority, but this place was a standout. Never met so many friendly Jamaicans! Whatever issue we had (there were a few), got taken care of immediately (not Jamaican time), and in a friendly manner. I give maintenance / room appeal a solid D.Both of our rooms were very drab. Scott assured me they're working on that. We will see how honest Scott is next year, when we go back!
The food was great. Here again, not high on my priority list usually, but it was so good I had to mention it. If you live near a metropolis, forget the Japanese place. The buffet is much better. Expect a very long wait at the island outdoor beach grill. This was very disappointing, as our expectations were much higher from the other resorts we've been to. The rooms. Lets say if you didn't mind the decor of your college dormitory on check in day, you won't be disappointed. We spend very little time there anyway, since the beach here is so spectacular. Scott promised rubber wheels are on order, so I'll be looking for a responses to this in another review. The kitchen is separate from the dining room. Guess what time they bring stuff back and forth in the middle of the night? Concrete and plastic wheels sound like an earthquake every few hours. Both the main pools were wonderful and fun in their own ways. Lots of kid / family activities for lots of thousands of cheesy dollars that would overcome your vacation if you let it( think chucky cheese coupons). Overall, great time. Like I said, we would go back again, especially with Scott at the helm. I always say words are cheap. Lets see the results next year!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rasbrat, General Manager at Jewel Runaway Bay Beach & Golf Resort, responded to this review, March 29, 2013
Dear Guest,
Thank you for staying with us at Jewel Runaway bay as well as your feedback.
I have sent off your review to my management team to tackle all that has been mentioned. We took over the property in June and it is an uphill battle with renovationg and retraining but one that we are winning.
We look forward to your return.
Regards,
Scott Robbins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,741 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (684)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Swedish first
  • Any
English first
Dartmouth, Nova Scotia, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 28, 2013

We were a group of 6 and this was our third visit to Jamaica, but our first at the Jewel. We cannot say enough good things about the staff here at the Jewel-Miguel and Troy on the beach, Barbara in the front office, AJ the watersports Manager to name a few-everyone was so friendly and accommodating. The beach is amazing (previously stayed twice at Braco Village-the beach is far superior) the snorkelling was awesome-saw 2 dolphins while on our glass bottom boat tour too! Food was incredible-drinks were great-and the Silver Birds Steel Orchestra show on Sunday night was THE best vacation entertainment we have ever seen-we came home with one of their CDs! I also had the pleasure of reconnecting with my niece and nephew from Germany who were also vacationing in Jamaica-I bought them a day pass and they also enjoyed their time at the Jewel.
The rooms could use a refresh, but they were clean, comfortable and the housekeeping staff are real gems-big ups to the hard working staff who put in 24/7 effort in to making sure folks have an enjoyable vacation and want to return to Jamaica. We love the Island so much, we plan on retiring there within the next 5 years-mainly because of the PEOPLE-thanks so much to the staff at the Jewel for a memorable vacation-see you next year!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rasbrat, General Manager at Jewel Runaway Bay Beach & Golf Resort, responded to this review, March 28, 2013
Dear Guest,
Thank you for staying with us at Jewel Runaway Bay as well as your feedback. We are still in the process of upgrading the rooms as well as various areas in the resort. I am glad that you enjoyed yourself and look forward to your return.
regards,
Scott Robbins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed March 28, 2013

We arrived on March 15th 2013 & the ride from the airport was appx 1.5 hre and very pleasant. We had reserved an oceanfront junior suite & had requested second or third floor (was not interested in having the plunge pool and don’t regret it). We were given room #1025 which meant: 10= Bldg, 2= second floor and 5 is the room # = 1025. Room was super large, furniture a little old fashion to my taste but in great condition & the bed was comfortable. Lots of room & drawers to put your stuff away. The bathroom was just the perfect size with huge shower complete with massage jets. The lighting is quite insufficiant in the room, at night is was quite dark; we took one of the nightstand bedroom lamps and placed it on desk in the living area because there were absolutely no lights there. One or two more lights would be great and our A/C was miserable, they tried to fix it but after a few hours it would get quite noisy again.

The balcony are nice & large, a wonderful place to relax after a full day.

The food is overall excellent, we never had any complaints, lots of veggies & salads, cheeses. The Italian restaurant was wonderful (went twice) Japanese is very good too, the pizzeria was delicious & the fast food place (hot dogs, hamburgers, fries and much more) was very good.
No long line ups at any time of the day at the buffet.

The Nightly entertainment in the buffet area was one of the best we have seen in a long time.

You must take the glass bottom boat tour (free), that was crazy amazing with the 200 feet wall etc., and we even saw a dolphin & many wonderful things. The morning people saw a sea turtle. Lots of amazing creatures & other things. The snorkeling tour from the hotel (15$) is worth your money, you will not be disappointed.

The golf is just across the street and it looked beautiful. We don’t golf.

Entertainment staff is excellent. They do a lot of activities between the pools area and the beach so everyone knows what is going on. It was quite lively.

The only 'complaints or suggestions’ we would have are:

#1 Not enough long chairs at the beach or at the pools. Many chairs are broken & should be destroyed.

#2 Towels are given away freely which causes problems because people put towels on chairs at the beach and at the pool (double reservation on chairs) and they show up when they feel like it, if they do. Or people leaving for the day leave their towels on the chairs so you don’t know if the chairs are available. They should have large baskets a little everywhere so people can drop the towels off or at least have some control and not hand them out freely or get way more chairs.

#3: Outdoor showers are located in the weirdest areas, no wonder the pools are full of sand, you have to stand in the sand when showering? That is when you can actually find a shower. Some people were rinsing the sand off their feet in the pool and you can’t blame them.

#4 The Oceanfront Suites (Area/Bldg#10) should only be for adults. Mostly honeymoon suites etc. Don't need the screaming kids/parents. The outdoor area is extremely echo with all the cement walls for the plunge rooms and the bldg is shape like and L so when you have loud kids, it will drive anyone crazy. We felt sorry for the new guesses that just arrived on our last full day because we didn’t have that problem all week till then. These are expensive rooms so you expect a little more.

#5 A little more lighting in the Suites. I do enjoy dark but not when you are trying to get ready to go out at night.

Overall we consider this place to be one of the top vacation places we had the pleasure of visiting and we would go back without any hesitation because the staff/people, food, entertainment & scenery was just wonderful and the locals that are on the beach selling are really nice and they dont bother you if you just tell them that you are not interested.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rasbrat, General Manager at Jewel Runaway Bay Beach & Golf Resort, responded to this review, March 28, 2013
Dear Guest,
Thank you for staying with us. I appreciate all of your feedback and we look forward to your return in the future.
regards,
Scott Robbins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston,MA
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 28, 2013

We just had our daughter's wedding at Jewel Runaway Bay and they did a fantastic job!! Victoria was perfect to work with and made the day fantastic! We had 42 of our friends and family join us there and the ceremony was on the beach and then we had a reception over at the golf course. The meal was delicious and the DJ did a wonderful job. I couldn't say enough about the terrific job they did and how easy it was for us. They took care of every detail from the horse & buggy ride for the arrival of the bride & groom, our transportation over to the golf course and anything else that we needed to make for a perfect wedding. Big thanks to everyone!!!!
We have been to BRB about 10 times and even had been to Jamaica Jamaica before it was BRB. This was our first trip to the new Jewel and loved all the improvements they have made. Everyone thought that the food was improved over BRB and the new pizza oven was wonderful. The caramelized onion and goat cheese pizza at night was the best!!!! It's amazing how they did so many improvements to the resort while still keeping the resort running so perfectly. Also loved that the beach grille is open until 7AM which is great when you need a late night snack.
Loved that some of the faces from past years are still there. Delroy at the watersports, Dwayne from the entertainment and many of the same bartenders and wait staff from the past were great to see again. BiBip was a fun addition to the entertainment team. Everyone that works here is so friendly and nice and that is what brings people back year after year.
Omar had some great exercise classes that many of our guests loved to do to work off all the good food that they ate.
You have to take a painting class from Clive who is so nice. I always love to buy his painted items and bring them home every year.
Keisha is always a delight and always willing to help when needed.
I got to meet Scott who is such a nice guy and who is doing a fabulous job with the place. You are so helpful on TA before our vacation with answering any questions that we have. Thanks for everything!!!!
I was so pleased with our week there and how many of our guests who have never been to Jamaica before loved the place as much as we did!!!!!!

Room Tip: The resort is such a perfect size that no room is that far away from everything.
See more room tips
  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rasbrat, General Manager at Jewel Runaway Bay Beach & Golf Resort, responded to this review, March 29, 2013
Dear Guest,
It was a pleasure having your group down and meeting you after so many times of posting and emails. I am so happy that you enjoyed yourselves and took the time to mention the staff that made your stay special.
We look forward to your return.
regards,
Scott Robbins
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Conway, Arkansas
1 review
5 of 5 stars Reviewed March 27, 2013

I just came back from a 5 day 4 night stay at Jewel Runaway Bay. We had an terrific time. The staff there couldn't be nicer. It was like coming home to family. The food was great. The drinks were plentiful. Kadron and Ohdane Lemon were two of the bartenders. They were fantastic. The nightly entertainment was well worth watching. I don't know where they got that energy. I will definitely be back again and again. It was worth every penny.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rasbrat, General Manager at Jewel Runaway Bay Beach & Golf Resort, responded to this review, March 28, 2013
Dear guest,
Thank you so much for staying with us at Jewel Runaway Bay as well as your feedback. I am so glad to hear that you enjoyed yourself. We look forward to your return again and again.
Regards,
Scott Robbins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbridge, Ontario, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed March 27, 2013

We stayed at the Jewel March 21-26 and I only have good things to stay! it was our first trip to Jamaica.
when we arrived we were given a room facing the courtyard, the Front Desk manager said it would be loud and because we had lilttle kids, we could try and switch our rooms the next day. It was very loud; however our kids slept like rocks because they were so tired o we decided to keep tje room. If you have kids, try and get a room away from the courtyard. Our 2 year old got sick the first night there and our House Keeping staff member Petrona was fantastic and helped us so much during our stay! She created towel animals for the kids everyday and they loved it! SHe checked on our son everyday to see how he was feeling and also made sure our room was clean before we brought the kids in for a nap at 1pm. The staff at the Buffet was amazing. We did the buffet everyday because it was easier, but we had had enough by Sunday, if you stay here, make sure to try other restaurants and reserve early for the Jade, it was completely booked!
The kids camp was amazing! We took advantage of it twice and Mishka and Charlene took great car of our kids! We were so worried about leaving them with strangers but they loved it!
the beach is small but awesome! My husband and son went out on a boat tour and said it was great! All the reviews here about the staff are spot on! Barbara from the Front Desk Mgmt team was such a nice lady and rally made us feel welcome. The Steel drum band on sunday and dinner on the beach monday were both great! Jerk pork is amazing!
There was some construction going on at the fountain just outside our room which was very loud during nap time for the kids but we do understand the resort is undergoing renovations.
Thank you to all the satff at the Jewel for a great experience!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rasbrat, General Manager at Jewel Runaway Bay Beach & Golf Resort, responded to this review, March 28, 2013
Dear Guest,
thank you for your feedback as well as staying with us at Jewel Runaway Bay. We appreciate your reveiw and we look forward to your return.
Regards,
Scott Robbins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 27, 2013

My partner and I stayed for 2 weeks and had a great time! My second time in Jamaica and I learned more about this fantastic place and enjoyed it even more.

Pros - Rooms are clean and spatious. Enjoyed our view of the garden and partial view of the ocean. The gardens are lovely. Service was very good and you could do as many A La Cartes as you wanted. As stated before on this site, the Japanese restaurant was the best, with an excellent sushi service. The staff were consistently friendly and responsive (except for the front desk.) The food was very good and we both became addicted to the jerk chicken (in fact, we did some comparisons with the jerk in other locations and found the hotel's to be the second best we had on the island.) The beach is wonderful and the swimming excellent. We did a lot of diving from the hotel's dive shop and thoroughly enjoyed it. The dive staff were professional and accommodating and even took us on a night dive (fantastic experience!)

Cons - The front desk staff were not so friendly and seemed reluctant to want to deal with us. The food got repetitive in the A La Carts, especially at the Italian restaurant. The bar ran out of olives for several days so no martinis! How does a bar run out of olives? The dive shop is not free, and can get pricey if you do a lot of diving. The golfing is way expensive. We're not practiced golfers and just went for fun. Our caddy Victor wasn't too happy with our slow progress and only showed us any friendliness when it came time to tip him.

Advice - If you're able, plan your own excursions instead of using the Jamaica Tours from the hotel. We took one of their tours to Dunns Falls and were treated like cattle herded through a variety of gift shops. Better to just get a taxi and negotiate where you would like to go. We had much more fun and saved money doing this to see the Green Grotto Caves, Fern Gully, Ochos Rios and historical sites. Also for an excellent horseback riding experience, just walk over to the stable just east of the resort and negotiate a price. The fellow who runs this has bred the horses and takes excellent care of them; may as well have your $ going straight to the horses and handler, vice a tour company. We had a fantastic ride around the nearby mountain and in the ocean! An experience neither of us will forget.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rasbrat, General Manager at Jewel Runaway Bay Beach & Golf Resort, responded to this review, March 28, 2013
Dear Guest,
Thank you for staying with us at Jewel Runaway Bay. I am happy to hear that you enjoyed most of your vacations.
I wish I had more information on you dissapointment with the front desk as they are usually very helpful. You are correct about the Italian restaurant and we are in the process of changing the menus each week for more diversity. I will have to check on the olive situation with my purchasing department. I apologize about that. Every once in a while we get a brief reminder that we are on an Island and if we can't make it or grow it here on island than we have to purchase more from overseas to ensure that we do not run out of it.
We have dive packages that are for $35 for 4 dives and one free. It is quite competitieve in the Dive world but I am sorry that you thought it was too expensive.
Our golf green fees are included if you stay at Jewel however cart if you decide to go with one, rentals and caddies come with a cost.
I am sorry that you felt one of our caddies were impatient. We usually get great comments about them however we will step up our customer service training with them.
The other item about the tours, please be aware that the recommended companies that we use ensure that they are all insured and inspected by the governmental agencies. Other's that are not can run into problems if something goes wrong.
Thanks again for your feedback and we look forward to your return.
regards,
Scott Robbins
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jewel Runaway Bay Beach & Golf Resort

Address: Main Street | North Coast Hwy, St. Ann, Runaway Bay, Jamaica (Formerly Breezes Runaway Bay Resort & Golf Club)
Phone Number:
Location: Caribbean > Jamaica > Saint Ann Parish > Runaway Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Runaway Bay
#2 On the Beach Hotel in Runaway Bay
#2 Romantic Hotel in Runaway Bay
#2 Spa Hotel in Runaway Bay
#3 Top resorts Hotel in Runaway Bay
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Jewel Runaway Bay Beach & Golf Resort 4*
Number of rooms: 266
Official Description (provided by the hotel):
Jewel Runaway Bay Beach & Golf Resort, one of the most complete all-inclusive resorts in the world. Located on 22 lush, oceanfront acres of Jamaica's famed north coast, this spectacular resort offers some of the best SCUBA and golf on the island. Unwind in our new plunge pool suites. Indulge in our new full-service spa. Dine around at up to 5 different restaurants and 5 different free-flowing bars including a swim-up pool bar. ... more   less 
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Also Known As:
Breezes Runaway Bay Resort & Golf Club Hotel Runaway Bay
Breezes Runaway Bay Resort And Golf Club
Breezes Runaway Bay Jamaica
Breezes Runaway Bay Hotel
Jewel Runaway Bay Beach & Golf Resort Jamaica

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