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“Had a great time!” 4 of 5 stars
Review of Jewel Runaway Bay Beach & Golf Resort

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Jewel Runaway Bay Beach & Golf Resort
4.0 of 5 Resort (All-Inclusive)   |   Main Street | North Coast Hwy, St. Ann, Runaway Bay, Jamaica (Formerly Breezes Runaway Bay Resort & Golf Club)   |  
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Ranked #3 of 15 Hotels in Runaway Bay
Kingston, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
“Had a great time!”
4 of 5 stars Reviewed March 27, 2013

My partner and I stayed for 2 weeks and had a great time! My second time in Jamaica and I learned more about this fantastic place and enjoyed it even more.

Pros - Rooms are clean and spatious. Enjoyed our view of the garden and partial view of the ocean. The gardens are lovely. Service was very good and you could do as many A La Cartes as you wanted. As stated before on this site, the Japanese restaurant was the best, with an excellent sushi service. The staff were consistently friendly and responsive (except for the front desk.) The food was very good and we both became addicted to the jerk chicken (in fact, we did some comparisons with the jerk in other locations and found the hotel's to be the second best we had on the island.) The beach is wonderful and the swimming excellent. We did a lot of diving from the hotel's dive shop and thoroughly enjoyed it. The dive staff were professional and accommodating and even took us on a night dive (fantastic experience!)

Cons - The front desk staff were not so friendly and seemed reluctant to want to deal with us. The food got repetitive in the A La Carts, especially at the Italian restaurant. The bar ran out of olives for several days so no martinis! How does a bar run out of olives? The dive shop is not free, and can get pricey if you do a lot of diving. The golfing is way expensive. We're not practiced golfers and just went for fun. Our caddy Victor wasn't too happy with our slow progress and only showed us any friendliness when it came time to tip him.

Advice - If you're able, plan your own excursions instead of using the Jamaica Tours from the hotel. We took one of their tours to Dunns Falls and were treated like cattle herded through a variety of gift shops. Better to just get a taxi and negotiate where you would like to go. We had much more fun and saved money doing this to see the Green Grotto Caves, Fern Gully, Ochos Rios and historical sites. Also for an excellent horseback riding experience, just walk over to the stable just east of the resort and negotiate a price. The fellow who runs this has bred the horses and takes excellent care of them; may as well have your $ going straight to the horses and handler, vice a tour company. We had a fantastic ride around the nearby mountain and in the ocean! An experience neither of us will forget.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rasbrat, General Manager at Jewel Runaway Bay Beach & Golf Resort, responded to this review, March 28, 2013
Dear Guest,
Thank you for staying with us at Jewel Runaway Bay. I am happy to hear that you enjoyed most of your vacations.
I wish I had more information on you dissapointment with the front desk as they are usually very helpful. You are correct about the Italian restaurant and we are in the process of changing the menus each week for more diversity. I will have to check on the olive situation with my purchasing department. I apologize about that. Every once in a while we get a brief reminder that we are on an Island and if we can't make it or grow it here on island than we have to purchase more from overseas to ensure that we do not run out of it.
We have dive packages that are for $35 for 4 dives and one free. It is quite competitieve in the Dive world but I am sorry that you thought it was too expensive.
Our golf green fees are included if you stay at Jewel however cart if you decide to go with one, rentals and caddies come with a cost.
I am sorry that you felt one of our caddies were impatient. We usually get great comments about them however we will step up our customer service training with them.
The other item about the tours, please be aware that the recommended companies that we use ensure that they are all insured and inspected by the governmental agencies. Other's that are not can run into problems if something goes wrong.
Thanks again for your feedback and we look forward to your return.
regards,
Scott Robbins
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1,725 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (678)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Swedish first
  • Any
English first
MIDDLETON NS
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 26, 2013

As travel agents we recently organized & escorted a large wedding group to this wonderful property. We have been to Jamaica & many other resort destinations several times in the past & always had great experiences but it was very gratifying to have everyone ( app 30 guests ) that was travelling for the wedding rave about the resort especially the laid back, friendly vibe & personal service, great food, beautiful beach & property in general!
Most also enjoyed the fact that the property was compactly laid out so you never felt too far away from anything important.
I won't go into minute detail as there is lots of critique already here, just to say it was a great choice for our clients.
This resort now under new management has made many improvements which are ongoing & should be congratulated for the effort.
Bottom line is that we would be happy to recommend Jewel Runaway Bay to our clients looking for such a resort. For more info email dbalcomtravel.ca

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rasbrat, General Manager at Jewel Runaway Bay Beach & Golf Resort, responded to this review, March 27, 2013
Dear Guest,
thank you so much for taking your group to us at Jewel Runaway Bay. I am so happy to hear that you enjoyed yourself and we look forward to your return.
Regards,
Scott Robbins
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Callander, Canada
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 26, 2013

Jewel resort Runaway Bay: I have been to this resort several times over the last 38 years. It has changed names and owners many times, but the current owners are delivering the least of all. Was there March 17 to 24, 2013: Food; repetative and of lesser quality, except the Japanese restarant.Facilities; nice setting, no warm water for morning shower, the odd cockroach, rooms dated. Staff; for the most part very good. Golf course; interesting but rough. Beach; well mantained, lots of chairs. There were lots of kids. I spoke with resort and golf course staff and they said that general quality has suffered since becoming Jewel. There is a rumour that several millions have been spent on the resort and golf course since becoming Jewel....absolutely false!

Room Tip: pay the extra and upgrade to a suite
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  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rasbrat, General Manager at Jewel Runaway Bay Beach & Golf Resort, responded to this review, March 27, 2013
Dear Guest,
Thank you for staying with us at Jewel Runaway Bay. I am sure you realized when you booked that it was going to be a family resort. Families travel in the summer, holidays and spring and winter breaks. You traveled during a a spring break so as an old time former company returnng guest who does not want to see children .............
The property started out as a family resort as Runaway Bay Country club. Taken over by superclubs during Jamaica Jamaica and Breezes days and now the Jewel back to family.
I am sorry you did not let us know with any of your challenges such as water temperature as we could have resolved it.
I am surprised since you have been to the property several times that you did not notice the new Golf carts, New golf clubs, sand in the bunkers, new logos and signs, New rooms and club house renovations, aerated greens, etc on the golf course and skeptical that the golf team would say that it has gotten worse when they have been bragging with pride with the all the progress made since June.
Once again thank you for coming and do hope you keep returning to Jamaica.
regards,
Scott Robbins
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Aurora, Canada
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 25, 2013

Overall excellent experience......only one complaint.....the bus ride to the resort was a two hour milk run stopping at multiple resorts before arriving at The Jewel dead last ......it would have been understandable if two or three resorts in close proximity had shared the bus but this was not the case.....other than that......pretty close to perfection!

Room Tip: Ask for ocean view on the pool side.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rasbrat, General Manager at Jewel Runaway Bay Beach & Golf Resort, responded to this review, March 26, 2013
Dear Guest,
thank you for your reveiw. I wish I had more information as that is not the norm. We are a little over an hour away so 2 hours is confusing. Thanks again for staying with us.
regards,
Scott Robbins
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orillia, Canada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 25, 2013

What an amazing time at the Jewel! It was our first time in Jamaica for our group of 6, ranging in age from 10yrs to 68 yrs old. There was always something to do for everyone. The staff was amazing from the moment we stepped out of the van right up until we had to check out. Our rooms were pretty basic but we were only in them to shower/sleep, although next time we will upgrade to have bigger beds.
The food was fantastic. The buffet was great for any meal, the specialty restaurants and the grill were also terrific.
Omar was a great fitness instructor, always motivating me to "work that body!" and my mom enjoyed the aqua fit classes with him as well.
A special thanks to Swagg who took great care of my two kids, especially my 10 yr old son who was with him pretty much every day for laser tag.
The entertainment was fun, from the morning contests with DC to the evening skits and audience participation games.
The cocktail hour and pool side dinner was a great touch for our last night there.
I just can't say enough about the friendly staff and the great time we had on this trip. Definitely made a believer out of my parents who had never been on an all inclusive vacation before. Can't wait to visit again.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rasbrat, General Manager at Jewel Runaway Bay Beach & Golf Resort, responded to this review, March 26, 2013
Dear Guest,
Thank you so much for staying with us at Jewel Runaway Bay. I am so happy to hear that you and your group enjoyed your stay with us and we look forward to your return.
regards,
Scott Robbins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 24, 2013

Going back home to Jewel (formerly Breezes) on April 7th for a week. We have been going to this resort for over 15 years. We go twice a year and were very happy with the new management as of last year. Jewel Resorts have done a lot of renovation and the resort is truly immaculate now. The biggest reason why we return is definitely because of the staff, many who are now good friends. Barbara the manager is always visible and always smiling and asking how your stay is going. We have never had any problems as we know it is hard to satisfy everyone because the size of our group is usually over 40 people per trip. I can't finish without mentioning the best water sports team in the Caribbean. Delroy, Adrian, Ebby and George. You guys truly contribute to the wonderful experience we have had for so many years.

This time we decided to take our kids 7 and 4 to Jewel on our family spring break trip, so that our children can see our home away from home in person. Looking forward to seeing all the smiling faces we have missed since December.

Jewel is just not another resort, it should be considered the standard of what a Jamaican all inclusive resort should be.

Thank you for all you guys do!

Mr. Ali

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rasbrat, General Manager at Jewel Runaway Bay Beach & Golf Resort, responded to this review, March 25, 2013
Dear Guest,
Thank you for your comments and we look forward to your return to Jewel Runaway Bay.
regards,
Scott Robbins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 24, 2013 via mobile

This is by far the best trip to an all inclusive I've ever been on. The hotel is great, check in was a breeze, rooms were basic but clean, transportation was easy. Booked through Cheap Caribbean and got a great deal for such an awesome hotel. The staff make this place amazing, every single one of them! The entertainment staff (whoppie, purple, bi bip, mishka, everyone was amazing). Food was great and always available! Buffet was great, I couldn't say more about this place. If your willing to splurge a little on a massage definitely do it! I'd definitely go back to this hotel in a heartbeat (wish I was there now)!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rasbrat, General Manager at Jewel Runaway Bay Beach & Golf Resort, responded to this review, March 25, 2013
Dear Guest,
thank you for staying with us at Jewel Runaway Bay. I am so glad to hear that you enjoyed yourself. We look forward to your return.
regards,
Scott Robbins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jewel Runaway Bay Beach & Golf Resort

Address: Main Street | North Coast Hwy, St. Ann, Runaway Bay, Jamaica (Formerly Breezes Runaway Bay Resort & Golf Club)
Phone Number:
Location: Caribbean > Jamaica > Saint Ann Parish > Runaway Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Runaway Bay
#2 Romantic Hotel in Runaway Bay
#2 On the Beach Hotel in Runaway Bay
#2 Spa Hotel in Runaway Bay
#3 Top resorts Hotel in Runaway Bay
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Jewel Runaway Bay Beach & Golf Resort 4*
Official Description (provided by the hotel):
Jewel Runaway Bay Beach & Golf Resort, one of the most complete all-inclusive resorts in the world. Located on 22 lush, oceanfront acres of Jamaica's famed north coast, this spectacular resort offers some of the best SCUBA and golf on the island. Unwind in our new plunge pool suites. Indulge in our new full-service spa. Dine around at up to 5 different restaurants and 5 different free-flowing bars including a swim-up pool bar. ... more   less 
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Also Known As:
Breezes Runaway Bay Resort & Golf Club Hotel Runaway Bay
Breezes Runaway Bay Resort And Golf Club
Breezes Runaway Bay Jamaica
Breezes Runaway Bay Hotel
Jewel Runaway Bay Beach & Golf Resort Jamaica

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