Pros: many things for kids to do. Whoopi and the rest of the entertainment staff did a great job with the kids. The beach is amazing. Pools are nice and grounds are nice. The food was average the Japanese and the Thursday night mangers party had the best food. Dunns falls was great, a must do, snorkeling was fun and saw lot of fish. Kids love the game room.
Cons: we had to ask for towels in our rooms multiple times, lack of beach chairs, you need to get up early to get chairs, and many of the chairs are broken. Always a wait to get towels, saw someone bring the towels from their room down, good idea, kids were freezing getting out of the pool and had to ran back to the room to get towels.
Overall it was a fun and good stay and great price, the value is why I rated it 4 stars.

My girlfriend and I just returned from the Jewel and we had a great time. Arrived on a Saturday and left on a Wednesday. Only complaint was that it was too short. Obviously.

Customs was a little long on Saturday afternoon so try for another day if you can. Attempting to get transportation from Montego Bay to the Jewel was interesting. Hold onto your luggage and don't let the men with carts take your bags because they just take them from the lobby of the airport to the curb and expect a tip. You can do that yourself.
The Jewel was the second stop on the approx. 1hr 10min bus ride but like others said on here, it's almost like a tour of the coastline. Grab some Red Stripes at the airport bar and enjoy the trip.

Checking in was SO simple and they greet you with the drink of the day. We were on the beach within minutes of getting off the bus. Shurline was awesome at moving the process along.

We had a premium guest room and it was fine. Before the trip we tried to upgrade because we were nervous about quality. Pretty glad we didn't spend the money on that. Stayed in the middle building on the second floor with ocean view. Room is slightly dated but Scott (GM) and the rest of the crew are working on it. Give them time. Friends of ours had a room similar to ours but the shower was updated with several jets. We were jealous. You aren't in your room enough to care what it looks like. Bed was comfortable, fridge was stocked with water and soda, turn-down service was a nice touch after dinner and drinks. Sounds from the connecting room were easily audible and made for some interesting entertainment. Take advantage of the free safe. All of our valuables were safe and secure in there.

Make friends with Marvin the lifeguard so he can reserve you some chairs and he'll get you towels. Just make sure to give him a few dollars each time. The better chairs fill up fast when the weather is ideal. Beach is always raked and clean. Bring / rent snorkel gear because the reef off the beach is great for inexperienced tourists like us. We tried to take the glass bottom boat (free) out but the ocean was too choppy for those endeavors. Heard it's pretty cool though.

Food is good. It's an all-inclusive so what more do you want?? Pizza place opened up while we were there and we had dinner there on the first night. Great brick oven pizza. Japanese place was great too. We ate there twice. Request Bubba as your chef. He is very entertaining. The grill was always nice for some in-between or late night snacks. They are open until 7am!! That's wild. Breakfast buffet was as expected. We suggest getting an omelette and making a breakfast sandwich on a toasted bagel. Italian place requires shoes.

Do yourself a favor and bring an insulated mug. Lots of guests had those Bubba brand keg mugs. The cups/glasses you get from the bars are small and require many trips to the bar. Best drink there = jamaican smile (strawberry daq / pina colada / rum cream).

Played golf across the street and was happy with the course. I wasn't expecting much being that it was a golf course in Jamaica but the greens were in nice shape and the caddy (Ryan) helped with pin placement and where to aim off the tee. Brought my own shoes, glove and golf balls but rented clubs. They were ok.

Weather wasn't good pretty much the whole time we were there but there is no one to blame unfortunately. Wish I could hold SOMEone accountable. The resort does a nice job of making entertainment available on cloudy/rainy days.

I can not say enough about our first trip to the Jewel. From the staff, to the hotel everything lived up to or exceeded our expectations. I have been to many resorts but this one is at the top of my list. A BIG shout out to the entertainment staff which did a great job. The staff was warm and friendly and went out of there way to make our stay fantastic.We will be going back next year!

We stayed at the Jewel Runaway Bay from Feb 10-17 as part of a group of 120+ people. This was our first trip to Jamaica.
It is obvious that a lot of work is going into this resort. Lots of fresh paint, freshly groomed foliage can be seen around the resort. Our room was located on the 2nd floor as requested & was nicely decorated with no issues at all. Below our room was a plunge pool room – there is the constant sound of running water from these pools as they have a water fall feature. The housekeeping team was great.

We enjoyed all of the restaurants that we ate at. The Japanese and Italian restaurants were great and the buffet was very good with a good selection every day. The breakfast entertainment by Egg Boy was a definite highlight. Pizza hut was not open yet, but expected within a couple of days – maybe next time. We also enjoyed lunch at the grill. The drink selection was good with lots of variety. We enjoyed the entertainment throughout the day, including the steel drum band on our first night. All the staff was friendly & very helpful.

Wifi was available in the lobby at no cost. Computers were also available for guest to use in the computer room. The concierge desk was very helpful – able to answer all questions that we had.
We took the free glass bottom boat ride along the reef directly from the resort. There were hobby cat rides too. Just sign up at the hut. They offer snorkeling and diving as well.
The beach is very nice with lots of lounges and trees for shade. Hammocks and cabana huts are also available. Staff was removing and replacing lounges for cleaning and maintenance both on the beach and around the pools.
There are 3 pools – each just a little different – the pool with the swim up bar is an infinity pool – not very deep. The larger pool is a bit more conducive to swimming being a bit deeper. There is another smaller pool by the oceanview suites. Towels are available at the huts near the pools
The grounds are lush and very well kept – the hard work of the gardeners is very obvious.
We did the Dunn's River Falls excursion – lots of fun hiking up the falls. Enjoyed our shopping trip into Ocho Rios & really liked the Coyaba Gardens Tour. Ocho Rios Highlights is a tour worth taking if you don’t want a full day away from the resort – ½ day .
We prefer a smaller sized resort and loved the resort and the staff are amazing and couldn’t do enough for us. Thanks to Scott & his staff for a very memorable vacation. We would definitely go back.