Just returned after a 5 night stay from 2/18-2/22/13 with my husband and 4 and 6 year olds. The Jewel is a well maintained property with super friendly staff. They were exceptionally caring and friendly towards my kids. Sorry for the long review, but I find the longer reviews more helpful than the short ones. :)
When we arrived, Donovan (a bellhop), was quick to help us with our things. My kids loved him and went to the lobby everyday to try and find him so they could say hi. When we checked in, we were given a complimentary upgrade to a plunge pool room (from our original water view room I originally booked because the website says kids aren't allowed in plunge pool rooms).
The room smelled of fresh paint, but with the patio door open, it quickly went away. We were given an extra twin bed so the kids didn't have to sleep together and it was quickly made up for us. My son checked out the plunge pool right away and it was cold!!!!!! The air worked great in the room and the bathroom was huge. The shower didn't work really well, but nothing big enough to call for repairs.
If we left the door hanger out that said maid service, they would come and mop and make the beds, but the bedding never got changed because sand from our kids feet was never removed from the sheets. It's our fault we never remembered to talk with the maids about the sheets until it was bedtime again.
Our mini fridge was always stocked. Odene (I'm not sure of the spelling) always made sure my husband had plenty of Cokes. He was so nice. The original pop in the fridge was expired, but we drank it anyways and it was fine. If rooms aren't used for a while, that should be checked.
The buffet was great for breakfast and dinner. We never ate lunch there because we were enjoying the burgers, jerk chicken nd nachos from the grill by the pool. The hotdog we ordered one day from the grill was like a Fluorescent pink color inside, so we stayed away from those.
We had pizza the first day the pizzaria it opened and it was amazing!!!! We ordered the pizza with 4 cheeses and had them add jerk chicken to it. Yum!!!!
The Japanese restaurant needs a reservation and it was ok. We didn't feel the need to go back to it for a second night.
The Italian restaurant was awful. It took forever to get a drink and our food. When we got our drinks, they weren't right. The lasagna was nasty and the soup was pure starch. My husband told her to forget bringing his ravioli since it took so long and he ended up eating what the chef made at the pasta station. I would reccommend ditching the menu and put in a handful of pasta stations. The waitress (can't remember her name) was really out of it and couldn't remember anything. The only thing that was good was the Cesar salad and hard vanilla ice cream. Not a restaurant we wanted to spend our last night in jamaica at.
The staff at the kids club was awesome!!! Toni took great car of our kids along with her friend (name started with an M). Toya was great, too. The only complaint is that when I went to get my kids twice, they were out and about in the resort and I couldn't find them. They have the schedule written on a big board, so I would check in the place that was on the board....with no luck. I even went to the front desk asking where they would be if the board said snack time. I went to all 3 restaurants with no luck. I finally found them on the tennis courts!!! Kind of frustrating when I didn't have sunscreen on them and didn't think I would need to since all the activities for that morning were supposed to be indoors. I would suggest that they have some sort of sign they can write on so parents know exactly where their kids are when they take the kids out of the building.
My daughter got her hair braided at the salon from Marsha. She did an amazing job. It took 2 hours, so I got the chance to talk to the 3 salon workers about life in Jamaica. Consider going to the salon even if it is for the cheapest service they offer. They don't get paid at all if they don't have a customer all day. They all have kids and school is not free for their children in Jamaica. Getting a service at the spa will make their day and yours!!!! I was talking with them about the pizza and they all said how they would love to try it just once but they aren't allowed to eat it or they will get fired for eating any resort food. Maybe a treat from management to the employees would be a pizza every once in a while. I would have brought them one, but they were way too afraid they would get caught.
The head of grounds was super nice!! He helped us get more palm fronds for Ivan on the beach who makes amazing hats out of them. He is there 3 days a week, so make sure you get a hat from Ivan.
Sherline was the sweetest employee in the whole resort. She is assigned to butler guests, but goes above and beyond to take care of everyone. She deserves a raise!!!!! My kids adored her!!!
The gift shop was nice, but I had a not so nice experience in there. I found 2 Christmas ornaments for $5 each. When I got to the counter, the Oman said "oh I have to make you a new price". I thought she was going to give me a deal, but instead marked each one up to $8 each!!!!! I couldn't believe it!!!! My husband met me in there and had a run-around with her about the change and she ended up changing them back to $5 each. Unreal!!!!! Don't buy sunscreen in there, either....the maids always have tons on their carts from guests who have left it behind.
Pools and beach were amazing!!!!! The hot tubs, not so much. The big one was just barely warm the first day we were there and the jets didn't work. We didn't bother going back to it. The tiny one was bubbling good, but it was scalding hot. I'm so glad my husband tried it before my kids got in or we would have had burnt kids. We told the front desk and the next day it was drained and being cleaned.
Pray you don't need to go to the nurse unless its just for a bandaid. We had to see him for our daughters' bad cough. He was not very confident and told us things that were so off the wall. We would have called the house call doctor if we stayed any longer, but luckily we didn't have to.
Overall, we had a great time, but probably won't return. Not that we didn't enjoy the trip, we just like to try out new places.
Don't pay extra for a plunge pool. Not really worth it.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.