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What a great family vacation!

Franklyn D Resort & Spa

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5 of 5 stars
LiitlePinkFlower 4 contributions
Shaker Heights, OH
Aug 17, 2008 | Trip type: Family
3/3 found this review helpful

We got back a week ago from FDR and wish we were back there again! Below is our detailed review, if you have specific questions, feel free to ask.

Arriving in Jamaica:
• It is a LONG walk from the gates to Customs/Immigration. If you have more than one child who likes riding in a stroller, think about taking more than one (or a double stroller). If you use wraps or carriers, that’s also an option, but be aware that the air conditioning isn’t great. I had my 14mo old in a Snugli against my chest and almost passed out from the combined body heat. (Also, note that if you change planes in Charlotte, NC, it’s a hike between terminals.)
• We had arranged through our travel agent (Warna at Let’s Take the Kids Travel) to have a private transfer to the resort, rather than using their shuttle. It was a great decision and well worth the cost (in our case, it was included in the price from the agency) mainly because the private transfer (not a car, but a large van) has car seats. It’s a strange oversight for a family-oriented resort like FDR that they don’t have car seats in their vans.
• It’s about a 1 1/4hr drive from the airport to the resort. We had water bottles left from the flight, but if you don’t have drinks, you might want to try and find them before heading out. (I didn’t see any gift shops in the arrivals area, but I’m sure there’s something.)
• There are porters available to take your luggage out to the street to wait for your transfer, but be aware they expect $1/bag and won’t hesitate to let you know if you’ve not tipped enough.

Arriving at FDR/Our Suite:
• We arrived at FDR and were immediately greeted enthusiastically by the front desk staff. One of them took our 14mo old in her arms and didn’t want to give her up!
• We were then taken to our suite. With two small children, we had decided to get the two-bedroom, two-bath, one floor suite. It was huge! Our bedroom had a king with two twins in the second bedroom (we had them bring a crib into that room for our 14mo old). There were two full baths, with shower and tub, and a long counter with the sink (lots of space for all your toiletries). There was also a good-sized living room with a TV and DVD player, a large dining table, and a small kitchen with a fridge, stove, and sink. All of the floors are tile, which means that things break easily (we dropped a glass one night and it shattered), but it cleans up quickly as well.
• We were in Block 8, Suite 2, and I can’t recommend it highly enough. We had a semi-private “back porch” with chairs and a table, and our unit led directly to a small beach area and two hammocks. It was great because we could pretty much be alone over there most of the time. Beyond the small beach was the outdoor spa facility and the gate to the Beaches beach (more on both of those later). Going out the front door, you immediately hit the playground, children’s arts & crafts area, and spa. 30-40 feet to the right and up a ramp was the pool and just beyond that were the bar, restaurant, and grill.
• One of the best things about FDR is the size. With two small children, you don’t want it to be a long hike from your room to the beach or pool. It was never a hassle to run back to the room for a sippy cup or swim toy. We drove by a few other resorts on the way to and from the airport and some of them looked massive. I can’t imagine a small child wandering around—they’d get tired just getting to breakfast!
• When we arrived we had a small plate of sliced cheese and some crackers in our fridge, along with a few cans of soda. Our nanny (more about her later) showed us forms that we could use daily to request a number of different food/drink options. We had her bring whole milk for the baby, 2% for the rest of us, Diet Coke (or Coke Light as they call it) for my husband, and pineapple juice for me. Every day we’d also request more cheese and crackers so we could have a late afternoon or midnight snack. We don’t drink beer, but Red Stripe is also on the list! There’s also a line for special requests and I truly think they’d go out of their way to get you anything you asked for.

Our Nanny
• Ah, the very best reason for going to FDR. Our nanny was Sophia and we couldn’t have asked for anyone better. She totally took to our children and very much went with the flow. We had her babysit every night and it was great to have dinner alone with my husband! At $4/hr, it’s well worth it (we would usually tip to make it equivalent to $5/hr).
• The nannies arrive at 9am, take lunch from 12:30-1:30, and are done at 4:30. If you want them to stay later, they take a one-hour break and then return. They are also responsible for cleaning your room, which we did find a little odd—not to denigrate cleaning staff, but a lot more skills are required to be a nanny! We tried to work it so Sophia could clean while we were eating breakfast or directly after her lunch break when we were likely to be having lunch ourselves. She was also happy to put our 14mo old down for a nap and then clean while she was sleeping.
• The nannies are not allowed to eat with you unless you let the restaurant manager know (the nanny can point her out). Sophia had breakfast and lunch with us a few days and also joined us on our last day for the Beach Buffet dinner.
• Before we left we tipped Sophia $100, which seems to be the usual amount for a week’s stay. We also left behind extra diapers, pull-ups, and wipes that we had brought with us. The cost of diapers is ridiculous there and while Sophia has an 11 year old, she said that she had family and friends who could really use them.

The Grounds
• There are three pools—a 100ft slide pool, a kiddie pool (really small), and the main pool. The cool thing with the main pool is that the only true deep end is in the middle of the pool. All around the edge the water is about 4’ high, with the shallow end about 3’ with wide steps and two “fish tanks”—small glass block-enclosed areas. Being able to walk the perimeter of the pool is great when you’re playing with kids who can’t swim. There are also two small slides into this pool as well. Surrounding the main pool is a sunning area with two tiers of lounges and a few tables with chairs. The waitresses from the bar circulate constantly, so you’re never far from a pina colada!
• There are two beach areas, the small one that I mentioned earlier and the main beach. Be aware that because FDR caters to families with small children, this is not a mile-long, white sand beach. It’s a protected cove with a somewhat rocky beach and it’s fairly shallow for a ways out. I would recommend some type of water shoes or socks to make everyone’s feet more comfortable. Further up out of the water is a sandy area for building sand castles or just playing. If you want a more “typical” Caribbean beach, FDR guests are allowed to use the beach at the Beaches resort next door. It’s accessible through a gate next to the outdoor spa and has nice swimming areas. The rule, however, is that you’re not allowed on the beach above the water line, so it’s not a place to lie out.
• Gym: I was on vacation. I didn’t go, but I’ve heard it’s nice. The fitness instructor, Donovan, is a character. Watching him leading water aerobics every day was a fun show.
• Disco: There’s a dance room that starts at 6:30 for the kids, then at 8:30 for the teens, and 10pm for the adults (or something like that). My husband and I never went, but our nanny would bring the girls there after they had dinner for dancing fun.
• Water Sports: There’s scuba diving (extra fee), glass-bottom boat tours, and probably something else I’m forgetting. I’ve never fancied seeing myself in a wet suit, so we gave that a pass. ;)
• Kids’ Activities: My three year old’s favorite was tie-dying. Bring white t-shirts with you so you don’t pay a fortune for them and you can make as many as you want. She was able to make one for herself, one for her baby sister, and one for her best friend. I wish I had picked up some inexpensive white shorts or a skirt so she could tie-dye that.

The Food
• The main restaurant, Verandah, is open for breakfast, lunch, and dinner every day (exceptions noted below). Breakfast is a buffet with made-to-order omelets or fried eggs, scrambled and hard-boiled eggs in heating trays, and a selection of fried potatoes, fried dumplings, waffles, pancakes, sausage and bacon. There’s always a hot pot of oatmeal with various toppings and warm croissants, rolls, and sweet breads. A cold spread includes assorted fruit, cheese, and usually something fishy—smoked salmon, sardines, etc. There’s also a toaster with bread and English muffins, plus butter and assorted jams. For drinks, there are juices on the buffet or you can order coffee, tea, or pretty much anything else from the waitresses. I was on a huge pineapple juice kick down there and had it with breakfast every day.
• Lunch was also a buffet, this time options included soup, macaroni and cheese, a couple of hot entrées and sides/starches, salad makings, and assorted desserts. Their hot entrées were great—one day they had Chicken Lo Mein and it was so good. (With all the eating, I’m amazed I didn’t come back with an extra 5-10lb!)
• The grill, which is next to the bar, is open 11am-12am and has hamburgers, hot dogs, a couple of different sandwiches, and jerk chicken. They also have 1-2 flavors of ice cream each day for cones.
• Dinner at Verandah is sit down and they have tables out along the pier. It’s a four-course meal (appetizer, salad, entrée, and dessert) and the night we were there it was terrific. I had a yummy scallop risotto for my appetizer and wish I could have made it a full meal.
• For the kids, they have a dinner buffet that has the usual suspects—macaroni and cheese, hot dogs, etc.
• FDR also has two “adult-only” restaurants—The Pier, which is Italian, and Overproof, which is traditional Jamaican. We ate at The Pier our second night and I have to admit we were less than overwhelmed. My husband had red snapper (in fact, he had snapper three nights in a row!) that was good, but my Fettuccine Alfredo was pretty institutional. But what do you expect from an Italian restaurant in Jamaica? ;) Overproof, where we went the next night, was super. I’m a real weenie when it comes to spicy food, so I was worried, but everything was just incredibly flavorful with some spice. I had a pork tenderloin dish that just melted in your mouth.
• Twice a week they have special dinner nights. Unfortunately, the Jamaican buffet was the first night we were there and my husband and I were so tired, we slept right through it! Wednesday nights there’s a beach buffet with the tables set up on the beach and a show put on by the staff and some of the guests. The food was a little more varied—there was a stir-fry stand, carved roast beef, and then assorted hot and cold trays.
• Overall, you don’t go to FDR for the food, but you’ll be well fed when you’re there. Some of the food is what I would call “generic hotel food” but if you look for the more authentic Jamaican dishes, you’ll be happy.
• The bartenders will make anything you want and usually have a specialty drink each day. We lived on pina coladas and rum punch and were very happy. :)

Tours
• There is a shopping tour of Ocho Rios included with your package. I went and while it was fun, it’s definitely a trip for the dedicated shopper. First stop is a combo tourist schlock, liquor, and jewelry store. The guy in the jewelry area is very hard-sell, but will keep coming down in price if you haggle. I was looking at a ring with a price tag of $980 and by continuing to say no, he brought it down to $294. Stupidly, I didn’t buy it because I’ve since seen smaller stones for more money! :( After that store, the driver will bring you over to a whole duty-free shopping plaza, pretty much all tourist stuff or jewelry stores. Across the street is a craft market and here’s where the people got really pushy. Thankfully, I was on the tour with a family of Jamaicans now living in England, so I wasn’t doing it alone. You will be amazed how often you need to repeat “No, thank you” in one small craft market! Unfortunately most of the stands had the same stuff—Bob Marley t-shirts, small leather goods, carved wooden birds, etc. I got a cute bracelet and a pair of earrings but if your taste isn’t for “Caribbiana” there’s not much there. Overall, if you want to get out for an afternoon and see a bit more of the island, go on the tour. But if you’re bothered by pushy salespeople, stay back at the pool.
• There are other tours available, which we didn’t take (we were only there for five nights; if we had been there longer, we might have tried one or two). We did overhear a family in the pool one day saying that the Dunn’s Falls tour was a real bust.

  • Liked — Everyone was so welcoming and accommodating, you felt like a good friend, not just a paying guest.
  • Disliked — My only complaint was that the WiFi and LAN connections weren't great, but then again, it's a vacation getaway, why was I using my computer anyway?!
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since July 27, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from AsstSales, Sales Manager
(Management representative)
Oct 4, 2008
We appreciate you taking the time out to put your compliments in writing. We strive to ensure that all of our guests are fully satisfied and is made to feel as is they are at home. We know you had a variety of places to choose from and we are happy that you chose the Franklyn D. Resort & Spa to spend your family vacation. We do hope that this is the start of a longstanding relationship between FDR and your family, and would love to welcome you and your family back in the near future. Let me also apologize for the inconvenience with our Wireless connection and sure you that problem have been rectified.
We are looking forward to seeing you soon.

Regards,
Sales Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $480 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Kids had a blast !!!!

Franklyn D Resort & Spa

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3 of 5 stars
xupnorth 3 contributions
Toronto
Jul 29, 2008 | Trip type: Family
1/1 found this review helpful

Spent two weeks at FDR with our 3 kids and my mother. This resort is definately for families with kids and not for couples. Kids were always occupied and our Nanny was really the best. I found all staff members well trained, courteous and friendly.

As mentioned by other reviews the resort is in need of some desperate renovations. Pools and decks should be a priority.
Food and drinks were average, could use some more assortment and ideas(too many stews). If you stay more than 1 week, food and entertainment becomes very repetitive. Had a few problems with no water and no hot water. My wife and I did the spa which was well worth it.

I will be back, but maybe just for a week instead.

  • Liked — the staff
  • Disliked — dated needs major renovation
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since January 08, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Families with young children
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $480 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
loved relaxing

Franklyn D Resort & Spa

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5 of 5 stars
richbrownsugar 1 contribution
New York
Jul 18, 2008 | Trip type: Family
1/1 found this review helpful

we(my daughter and I) just returned from FDR Resort in Runaway Bay ,it was the most relaxing trip we've been on.this was my first visit. The food was excellent, not to mention the staff made us feel at home.My daughter stayed busy with her nanny doing fun activties the pool was her favorate.My only issue is there could have been more games for the adults.Over all we would return in the near future without a dout.

  • Liked — the food
  • Disliked — not enough selections at the bar
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since July 18, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Older travelers, Great pool scene, Families with young children, Families with teenagers
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Pet owners, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine, Sporting event, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $480 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
There has to be a better place

Franklyn D Resort & Spa

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1 of 5 stars
FloridaGibbles 1 contribution
florida
Jul 18, 2008
1/7 found this review helpful

There is no beach to speak of. If you are going to Jamaica to enjoy some time on the beach- go somewhere else. FDR only has a small patch of dirt (no sand)- and the shallow entrance into the Caribbean is filled with rough coral and stones. This section of sea is the only murky, cloudy water on the island- snorkeling is a waste of time- you can't see anything.

The water trampoline is broken- you can't bounce on it- it's just a floating raft at this point.

If you have no kids- you don't get assigned a nanny- which is fine except for the fact that you pay the same as everyone else. So while people with kids get a full time nanny service- you just pay for it. People used the nanny to get themselves drinks and food and do other services- but if you go without kids they won't give you one- so just be prepared to pay for something that the other guests will enjoy while you get nothing.

Don't get trapped into upgrading your room- we paid for a two bedroom upgrade and the guests right next to us got an upgrade for free. We couldn't get an answer as to why- but we didn't get our upgrade money back.

Our bedroom curtain was covered- completely covered- with ants eating a small, dead lizard. We asked for bug spray- which took over an hour to arrive and was given to us to apply ourselves.

Only the bedrooms had air conditioning- which made any other room basically unlivable. I would go to a resort that has air in all rooms.

We had a dinner service one night where it took an hour for starters to arrive- and another hour in between for the entree- and both were sub-par. There was no food the entire trip worth raving about. The breakfast buffet never changes from day to day- and we often found ourselves standing for fifteen minutes or more waiting for refills of various items. The best food we had was burgers from the shack- unfortunately it was difficult to get served there and they were often out of the food you wanted. Some workers here had a bad attitude- like you were bothering them.

The drinks were good and the bar had TV- so that was nice. Unfortunately- the bartenders and other servers couldn't care less about you or making your time more enjoyable. I was watching a game on TV with a beer when the bartender shut off my TV without asking so she could listen to her music. The service is not very good- but they will still circle you and wait for tips.

The few attempts at entertainment were weak and annoying. If you get the wrong table the music will destroy your eardrums- and the resort clown is just awkward and interupts your conversartions.

The resort makes no attempt to control the aggresive mosquito population.

We ran out of hot water on several occasions- and one shower didn't work for most of the trip.

We lost power to the room several times- still no explantion why that was happening.

We had a view of a sewer/water treatment plan from our front balcony (I'm talking fifty feet away)- the rear balcony was crushed up against a dozen other balconies of other rooms.

The game room was disorganized- we couldn't get anyone to get us a ping pong ball or a ball for the foosball table.

Daily- the resort hosts multiple field trips from local kids camps or schools- so be preapred to share the pools and slide and every other area of this already very tiny resort with a hundred local kids running around you every day. And at night the bar was filled with friends of the bartenders. Not cool.

I forgot my sunglasses sitting on the bar- no more than an hour later they were gone- no one had seen them.

The area surrounding the resort looks like a war torn area- we did not feel comfortable to leave the area even one time.

It was easy to bring food back to the room- so that was nice. Some resorts try to discourage that- but here you can do it as much as you like.

So- in a word- terrible. Thousands of dollars wasted. I'm putting it behind me because I get sick thinking about my wasted 2008 vacation.

  • Liked — Good drink selection
  • Disliked — the beach- the service- daily resort "guests" on field trips- food
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2008
  • Age group 35-49
  • Member since July 18, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Older travelers, Great pool scene, Families with young children, Families with teenagers
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $480 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
We weren't ready to leave.

Franklyn D Resort & Spa

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5 of 5 stars
ehalfin 13 contributions
Chicago
Jul 14, 2008 | Trip type: Family
3/3 found this review helpful

I will start off by saying that many of the reviews I read on trip advisor were very accurate and what you get from your trip is up to you. We have stayed at several all-inclusive resorts before (Sandals and Ibeorstart chains) and upon arrival my husband and I were a little apprehensive because of our expectations. We truely had no reason to feel this way beacause after our first full day on the resort everything for us changed. When you arrive your nanny is assigned to you and she is the person that gave us a tour of the resort. Our nanny was Terrian - such a sweet girl! The resort felt small because of what we have experienced before but we kept an open mind. When we got to our room, 1-bedroom suite we were really pleased. The amenities were not high end but the kids loved their beds, we had an oceanview (unexpected), a full table to eat at, refrigerator, sink, stove, dvd player 2 tv's and an Ipod docking station in the bedroom. We loved the room. In your room you can request cereal, milk, fruit, snacks or drinks that the nanny will bring you everyday. When we were in Mexico last year our kids never left the beach so we figured that we would have a similar experience however we were very wrong! Our kids played in the pool and on the waterslide all day everyday, they loved being around all of the other kids. My youngest is barely a swimmer but they had life jackets for her and she gained her freedom to go on the slide like her big sister and she didn't need any help. The beach on the property is very small however if you want something bigger right outside of the property there are beautiful beaches shared by other resorts for your use -your nanny will tell you everything. My husband and the other people we met reminded me of Cheers. They all sat at the bar and slowly but surely everybody knew their names. Curtis/Ritchie-adult entertainment -cool guys, Donavan-trainer-gave me a personalized workout everyday and I joined him for a "hard-core" workout in water aerobics, the food was good nothing super fancy. We didn't utilize our nanny the way many people did because we are a bit over protective however by day 4 we had her stay while we went to dinner (4$/hr), the kids stayed with Terrian while we went into Ocho Rios for shopping, and she was great about making sure the kids were signed up for activities and when she stayed late she took them to the activities. I am rambling but there is so much to say and to include. I would go back in a heartbeat, our kids cried because they didn't want to leave. Just when we were getting into the swing of things and our kids were experiencing the other activities available beside the pool it was time to go.

  • Liked — everything
  • Disliked — bigger variety of fruits and veggies
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since April 11, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $480 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Address: Main Street, Runaway Bay 99999, Jamaica