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Jamaica Palace Hotel: Traveler Reviews


P.O. Box 277 | Williamsfield, Port Antonio, Jamaica
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4.0 of 5 stars 20 reviews
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Oh dear ... what a disappointment ...

Jamaica Palace Hotel

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2 of 5 stars
divinzia   16 contributions
N. Virginia
Jun 15, 2008 | Trip type: Business

I'm going to try to be generous here, but I think I speak for a large contingent of the 52 people who stayed here for 4 days that this was lackluster in so many many ways.

We cannot blame the poor roads and the lack of infrastructure (making our journey from Kingston Airport in a minibus a full five hours at night) but regrettably, upon arrival, our weary bones were met with rock-hard beds, air conditioning that vascillated between freezing and non-functioning, half the rooms had the smallest televisions ever invented and the pillows were lumpy and stale (that fusty smell).

Breakfast is the meal to eat here, particularly if you like local food. Then go elsewhere. Not sure where, but do not waste your money here. The service is nice enough, but just to give you an example, we were served for our final farewell dinner the same pieces of (unheated) chicken from the lunch buffet - cold and with a wilted lettuce garnish. More than a dozen people pushed the fish away which was beyond "fishy" and off. Those, like me, who braved a mouthful spat it out somewhat indelicately. This is not a place you come to for the food nor the room.

What this eclectic place has is potential ... it is a vast property that has oodles of bizarre (and much of it tacky, such as the painted sofa - literally, someone threw pea green paint on a chaise and so it's all cracking now) art and a checkerboard theme throughout the property. It has a nice pool, it has beautiful open spaces. Great for a wedding, but hire in someone who can cook good food because it's not here. There is a beach not too far away, but things seem to just be somewhat tired ... around this entire area.

The staff were mixed. Personalities had been labotomised from the front desk, but bar staff were charming.

The road trip from hell to Montego Bay was what we ended up with after four days. I would not go back, but would like to hear that someone had given it a good refurbishment.

  • Liked — Breakfast and the staff in the restaurant
  • Disliked — Beds, lack of any amenities, surly front desk staff and impossible to get to location
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2008
  • Visit was for Business
  • Traveled with Business colleagues
  • Age group 35-49
  • Member since April 27, 2005
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Pet owners, Tourists
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $181 (year-round)
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Pretty decent, pretty weird

Jamaica Palace Hotel

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3 of 5 stars
Die2hasies   17 contributions
Grand Cayman
May 29, 2008 | Trip type: Couples

The Jamiaca Palace Hotel is a massive white building that gives the impression of a colonial hotel.

The place is full of art from who knows where. The rooms are very spacious and clean. The hotel's grounds are lush tropical gardens and are well kept. As far as safety goes, there is a guard 24/7, but Port Antonio is perfecly safe.

What is wrong with this place then, you may ask? Well, not much as far as appearance goes. The service wasn't great, but not bad either.

What got to us was the lack of atmosphere, it felt like we were the only people staying in the hotel. I didn't want an all inclusive party palace, but at least play some music at the bar/restaurant. When there is cruise ship in, the place comes alive and busses drops of passengers to stare at the art.

There is not a beach within walking distance, but you have great views of the ocean/bay and the mountains. The food is average and overpriced at best. Get a taxi and go eat out at San-San Tropez, Mille Fleurs or if you are on a budget go into Port Antonio and have a meal in the bay.

All in all a pleasant stay but the place didn't catch my imagination.

To sum it up: Save, clean, lack of atmosphere.

  • Liked — Clean spacious room, views, gardens
  • Disliked — No atmosphere
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2007
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since October 23, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, Great pool scene, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure
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Average price*: $181 (year-round)
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Bizarre but generally good

Jamaica Palace Hotel

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3 of 5 stars
flyingfree   2 contributions
Windsor, England
Sep 2, 2007 | Trip type: Couples
2
people found this review helpful

We ended up at the Jamaica Palace by coincidence, having checked out of the Great Huts down the road.

It's an amazing looking place - it was apparently built in the 1980s but looks older. The buildings and grounds were absolutely immaculate
in every way. There is art and scuptures displayed everywhere - on every wall and corridor and inside the rooms - and much of it was fantastic, particularly in the main reception. The taste of the decor is bizarre - ruffles and swags everywhere, but it kind of works. Each room has a huge circular bed right in the middle which was very comfy, and a sunken bath.

The pool (in the shape of Jamaica) was deserted the whole time we were there, so it was blissful to have it to ourselves. The strange thing was the lack of guests - it felt like we were intruding - almost as if they would prefer not to have anyone staying as it made the hotel easier to keep perfect.

The service (with the exception of one waiter) was very poor - quite attentive, but no smiles.

There aren't any other food options around the hotel and the menus at the hotel are exactly the same every day - after 3 days we were fed up of the choices. But generally the quality of the food was pretty good. Meals are around $10 for breakfast, $20 for lunch, $30 for dinner.

I wouldn't go out of my way to go to the Jamaica Palace for more than a few days - but it's not a bad choice in the area and the hotel itself was lovely.

There didn't seem to be any room for negotiation on the rates - a standard room is $150 including tax.

  • Liked — The artwork
  • Disliked — The food
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay August 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since September 02, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, People with disabilities, Older travelers
  • I do not recommend this hotel for Young singles, An amazing honeymoon, Girlfriend getaway, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $181 (year-round)
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Lots of potential here

Jamaica Palace Hotel

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2 of 5 stars
Lilybug   8 contributions
Philadelphia, Pennsylvania
Aug 10, 2007 | Trip type: Couples
1
person found this review helpful

When no one from the hotel answered both my e-mails for a reservation, I booked it through Travelocity. Just 2 nts., our first time in PA, 26th trip to JA. We were told we had no reservation but when they realized we hadn't paid Travelocity for the room, they had 1 "lucky" room. The resort is lovely, but underused. The pool is up on a large deck area, bar, tables, gardens but I think they use it strictly for functions now ... weddings, etc. Found both friendly and indifferent staff. We enjoyed ourselves but ate in town, their restaurant is very pricey and no one was ever there. The room was adorable but they advertise balconies and we didn't see any rooms with balconies.

  • Liked — The overall ambiance
  • Disliked — Sometimes we felt as though we were intruding
  • My ratings for this hotel
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay July 2007
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since July 06, 2004
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, Girlfriend getaway, People with disabilities, Great pool scene, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $181 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
What an eccentric hotel

Jamaica Palace Hotel

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4 of 5 stars
Donna-Gambetti   4 contributions
England
Feb 19, 2007 | Trip type: Couples
1
person found this review helpful

I loved this hotel - it has to be seen to be believed! The rooms are nicely appointed (although the air-con is a bit on the noisy side). The overall ambience is brilliant - really quirky - art and caged birds around every corner - the swimming pool in the shape of jamaica.

They really go the extra mile in making sure you have a good time - fresh flowers on the bed every day and the owners are always on-hand to help smooth over any little wrinkles (including mending the printer in the IT room!)

I wouldn't recommend the restaurant though, unless you are sick of Jamaican food and really want something European.

  • Liked — The quirkiness
  • Disliked — the food
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay February 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since January 06, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, Families with young children
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes
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Check Rates ABS:HotelCheckRates-d151367?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $181 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Jamaica Palace Hotel Also Known As

  • Jamaica Palace Port Antonio
Address: P.O. Box 277 | Williamsfield, Port Antonio, Jamaica
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